Kitchener Ford

Service department was great! I live near Chicago and was coming up to Kitchener to visit family when my F150 encountered an issue. Was able to limp all the way to Kitchener and dr I live near Chicago and was coming up to Kitchener to visit family when my F150 encountered an issue. Was able to limp all the way to Kitchener and drop it off at your dealership. Not only was the staff EXTREMELY friendly they understood the urgency of getting my truck back on the road so I could get to work by Monday. It ended up being a throttle body and the nearest one was in Toronto. Not only did your staff get the part, but it was ready by Saturday morning! I just could not be happier with the service that was given. If I lived in Kitchener or Canada for that matter, you would get all my business! I want to give credit to the following in turning this around for me. Ron and Michelle in Service, and techs Adam and Andrew. As well as all other staff not named. THANK YOU!!! More

Bad experience with Repairs This all started with a whine coming from my front end. It was found that my AC compressor clutch was gone... this was confirmed by a shadetree mechan This all started with a whine coming from my front end. It was found that my AC compressor clutch was gone... this was confirmed by a shadetree mechanic friend. Had the repair made ($1300)... whine still persisted.. Hmmm... lets chew on this for a bit I thought... few mornings later... sitting in my truck... getting ready to go to Oshawa... the truck did not build oil pressure!!!....back in it went!!!... they said it was the water pump... this was not confirmed by a 3rd party.... Knowing the water pump and oil pressure are not directly linked. I asked what was found in respect to the oil pressure... they couldnt find anything. I pushed the matter because i drive across Southern Ontario for work ....so an oil pressure test was performed with no fault found. An oil pressure switch was replaced as a precaution ($10) and the water pump aswell. I Drove away $800 lighter... the noise still persisted. shame on me for not asking for the old part....Frustrated... what is the issue? Is my motor gonna blow? So i book an appointment first thing ....Monday...By chance over the weekend a family friend... whose a licensed mechanic went for a spin with me and with a few slight turns of the steering wheel on a straight away...dagnosed it as a wheel bearing. Which made sense to me when explained and all my other shade tree mechanic friends do not doubt it. Im a technician by trade aswell... so I'm empathetic to the Service department. I've expressed that my truck is a business tool and to take their time with it if needed... if it stays another day... so be it. My confidence has been rocked with this place... i can't imagine if I was an individual who did not have experience with vexhicle repair and have a big network of friends to draw on for advice and help. More

Sue was awesome I spoke to sue regarding a trade. She was very honest and helped me make the best decision for me. I appreciated that very much. I spoke to sue regarding a trade. She was very honest and helped me make the best decision for me. I appreciated that very much. More

We had a great expierence dealing with this dealership We met with the sales team and described what we would like on this vehicle for, we had already had a test drive and shown features and accessories t We met with the sales team and described what we would like on this vehicle for, we had already had a test drive and shown features and accessories that were available to the Escape. .Although there was plenty of similar vehicles on hand in the dealership. They did not have exactly what we required for our wish list. Sue got together with the team and a few days later and let us know they had found our Escape . motor size , colour and other accessories that we had wanted. Picking up the vehicle they set us down and showed us how every thing works and we drove home very happy. Yes... we will be back for servicing although we have a closer dealership to home and we have told our friends to give Kitchener Ford a try when they are ready for another vehicle. More

Frustrating Exhileration Overall the purchase of our pre-owned Escape went very well. We think it was a win for everyone involved. However, we had to make several calculations Overall the purchase of our pre-owned Escape went very well. We think it was a win for everyone involved. However, we had to make several calculations to get the correct price quote as we decided not to finance; the guaranteed 2nd key was not ready when we picked up the car and we had to go back; and by the time we get the automatic entry number, we will have returned three times! I think there should be a check off list that sales staff follow to insure everything is ready at once. That being said, both Andrew Thibaudeau. & Bobby Gasselle are delightfully personable young men who treated us with courtesy and respect and never rushed us through the process. In Bobby's absence we dealt with Sandie McGill who was excellent. More

INCREDIBLE EXPERIENCE!!! We are all smiles with our purchase of a 2016 Super Duty F250 Lariat Crew 4x4 Diesel. We would like to give great thanks to Jean Cook, Sandie McGill a We are all smiles with our purchase of a 2016 Super Duty F250 Lariat Crew 4x4 Diesel. We would like to give great thanks to Jean Cook, Sandie McGill and the rest of the team at Kitchener Ford. WHY? Kitchener Ford by far has given us THE BEST EVER vehicle buying experience we've every had. And we have purchased many vehicles over the years! Jean and Kitchener Ford's Team went beyond the call of duty to track down the truck we wanted. Jean and Sandie were quickly up front with the purchase price and monthly payment and never made us feel like they were holding back or hiding something, plus they didn't hold us up for hours! No stressful pressure tactics! It was a relaxing and enjoyable experience all around, in fact Jean made us feel welcome and knew us by name every time we visited the dealership. Last but not least they sold us the truck we've always wanted and couldn't be happier. So long story short - if you're looking for a friendly, comfortable and enjoyable new vehicle buying experience KITCHENER FORD is where you need to go. We will highly recommend to many others looking for a vehicle to definitely not waste their time going anywhere else!!! More

AMAZING!! Cant say enough about the staff and owners at Kitchener Ford, cant beat the service and they are always friendly keep up the good work Kitchener Ford Cant say enough about the staff and owners at Kitchener Ford, cant beat the service and they are always friendly keep up the good work Kitchener Ford More

Awesome new truck. Top notch experience I'd like to give a big thanks to Bobby Gasselle, and the rest of the team at Kitchener Ford. By far the best truck buying experience i've had. Bobby I'd like to give a big thanks to Bobby Gasselle, and the rest of the team at Kitchener Ford. By far the best truck buying experience i've had. Bobby made my dollar go further and made 100 percent sure i was getting everything i wanted and needed in the truck for a price i was comfortable with. No pushy or bullish tactics implied. Its been a relaxed and enjoyable experience all around. Id also like to thank Alyssa in finace for the easy transition, and Don the new vehicle manager coming out and talking to me to make sure i was also comfortable with the numbers, and for being the first manager that has ever actually got out of his office to shake my hand and meet me. Last but not least they sold me the truck ive always wanted and couldn't be happier. So long story short if youre looking for a friendly, comfortable and enjoyable new vehicle buying experience Kitchener Ford is where you need to be. I know that i will be a customer for life, and many other dealerships could learn alot from their model! Thanks again to Bobby and the rest of the team! Kyle More

Can't wait to return ! I can't wait to head back into Kitchener Ford once I'm ready to get into a new vehicle. I have been looking for some time now and this was by far my b I can't wait to head back into Kitchener Ford once I'm ready to get into a new vehicle. I have been looking for some time now and this was by far my best experience. As soon as I walked in I was greeted by a very personable gentleman named Andrew Nogueira. He was able to answer all of my questions as well as properly asses my needs. I will definitely look for him upon my return. I truly look forward to buying a Ford! More

Kitchener Ford rocks! Buying a car couldn't have been any easier at Kitchener Ford! I found what I was looking for in no time, I got a great deal and my sales rep (Andrew N Buying a car couldn't have been any easier at Kitchener Ford! I found what I was looking for in no time, I got a great deal and my sales rep (Andrew Nogueira - highly recommend) guided me through the process like a pro. I did not feel pressured while looking, the paperwork was stress-free and I was shown vehicles that fit the description of what I was looking for to a T. I will be going back to Kitchener Ford when I look for my next vehicle! More