Kingston Volkswagen

Friendly and quick service. Very knowledgable making it easier to purchase vehicle we were wanting. Boris hecked in on me to make sure everything was still going well with vehi Very knowledgable making it easier to purchase vehicle we were wanting. Boris hecked in on me to make sure everything was still going well with vehicle. Great customer service. More

Purchasing a used Tiguan, I was treated as if I were buying a new one. Also, they gave me good value for my trade in and made it so easy. Boris was smart and clear, kind and efficient. Great experience! buying a new one. Also, they gave me good value for my trade in and made it so easy. Boris was smart and clear, kind and efficient. Great experience! More

My family and I were stranded, as our car broke down on the highway. The folks at VW Kingston were absolutely incredible. They helped us get a rental so we could get home. We are proud to say that when the highway. The folks at VW Kingston were absolutely incredible. They helped us get a rental so we could get home. We are proud to say that when it was time to purchase a vehicle, we were delighted to work with this team. We love our purchase, and look forward to working with Ben, James, Rob, Wes and the rest of the team in the future. More

What a disappointment going there. I own two Vw’s and they will never be served there ever. Lazy or inexperienced technicians. I’ve been told to go to Belleville VW. I own two Vw’s and they will never be served there ever. Lazy or inexperienced technicians. I’ve been told to go to Belleville VW. More

Worst car dealer I’ve ever dealt with. They also discriminated against me and I have a formal complaint filed with Audi Canada. Absolutely terrible ownership group. They also discriminated against me and I have a formal complaint filed with Audi Canada. Absolutely terrible ownership group. More

Trash service department. Regret buying Volkswagen and absolutely do not recommend their service department. Horrible people and service. Regret buying Volkswagen and absolutely do not recommend their service department. Horrible people and service. More

A good sales department with excellent cars, but a horrible service department. At my spring service, the dealer was changing over the winter rims and tires to the summer rims. At that visit, the ne horrible service department. At my spring service, the dealer was changing over the winter rims and tires to the summer rims. At that visit, the new service technician stripped the wheel nuts (by using the universal tool rather than the specific tool for my locking lugs). They claimed it was the fault of the tire store < Kaltire> that had installed the winter rims. The technician was so inexperienced that he didn't know how to turn on the rear wiper, but the service manager assured me that it was not his fault. I received no satisfaction from the service manager at the time, so I have decided to take my business to a dealer with better customer service. More

I had a terrible experience with the sales department. I was lied to, dismissed and made to feel like my business wasn't worth their time. Very disappointed was lied to, dismissed and made to feel like my business wasn't worth their time. Very disappointed More

Took my Audi convertible in to get top fixed was stuck down they said they knew what they were doing got it back with four pieces broken the roof from trying to force it up try to tell me it was like tha down they said they knew what they were doing got it back with four pieces broken the roof from trying to force it up try to tell me it was like that when I brought it in did offer me 10% off the price of the parts they broke only if they put them on got a quote of $ 5.500 to fix the hydraulic pump for the roof found a used one online 90-day warranty $225 More

The unwritten motto of this service department seems to be "the customer is always wrong". Every routine service visit for my GTI over the past 3 years has left me angry and frustrated. I have encountere be "the customer is always wrong". Every routine service visit for my GTI over the past 3 years has left me angry and frustrated. I have encountered rudeness and condescension from both the service manager and advisors. One service advisor told me that my car needed a wheel alignment because I as a woman driver did not know how to steer around potholes -- that's pretty rich, considering this advisor was also female. I have also heard the staff discussing a "difficult" customer behind his back after he had left the building, which is not only rude but extremely unprofessional. The dealership has lost me and my husband as customers and nobody there even cares! Zero stars for customer service, and I'm none too sure about the technical quality of the actual work done on the car. More