Kingscross Hyundai

3 strikes First, I must say I did not buy the vehicle here. Second, my first experience was really good. I went in to get a new key & while I was there they tol First, I must say I did not buy the vehicle here. Second, my first experience was really good. I went in to get a new key & while I was there they told me about some recalls and dealt with them then. Advisor: Andrew. The Three Strikes (for all visits I wasted my efforts scheduling appointments beforehand that seem not to really exist): 1) Oil Change. I went for an oil change. Waited an hour. (They did another recall). Paid and left. 1 month later noticed car was rattling. Looked under hood to discover oil EVERYWHERE and engine oil cap was off. Checked dipstick, no oil left in engine.... called the dealership and yelled at them for not noticing (I was upset at myself for not knowing any better, always check your car/under hood after services). Because of the time 5:59pm they hung up while I had them on hold and I could never reach them back. They never reimbursed me for my tow truck (how else would I bring them back the car to check THEIR error, when it wasn't safe to drive). They did replace the oil, oil cap & 'cleaned' under the hood (it's still oily) no charge. That's as far as the customer service. No apologies or coupons etc. Can't remember Advisors name. But he sits at the first desk. 2) Winter Tires Short and sweet. It took them 2+hours to put my off rim winter tires back on. I asked them why and their response is their equipment wasn't working.... no courtesy to let the customer know. I was told an hour and was late for work. Advisor Edwin. 3) ABS EPS and ECS lights My car wouldn't start. So I towed it there. They sent me home saying they'd update me. Took 4 hours before I called them. Edwin tells me the battery is too low to run diagnostics. Um, again does customer service mean nothing to you? They do not update you. They do not try to appease you and they charge an arm/leg for terrible labour. They wanna charge me $1100 to replace battery/Alternator. Ya right I'm towing my car out of there. I am done with this location. I work in customer service, so I understand how difficult it can be, however I never let that affect the service/care I provide. They don't communicate and clearly they don't care about their customers More

Worst place I have never experienced such horrible customer service. There is no sense of proffesionalism at this dealership , just a bunch of rude employees wh I have never experienced such horrible customer service. There is no sense of proffesionalism at this dealership , just a bunch of rude employees who have no respect. If you want a Hyundai visit any other location , Because everything's done backwards here. More

Unbelievable service We returned our 5 year leased Elantra to the dealership. We were not leasing or buying another Hyundai. We needed to remove the license plates. When w We returned our 5 year leased Elantra to the dealership. We were not leasing or buying another Hyundai. We needed to remove the license plates. When we asked for help removing the plates, the leasing person gave me a cordless drill to remove on my own. I was flabbergasted that the service was downright rude. When we handed over the keys to the car, there was NO "thank-you for your business". For 5 years, we had obtained all of our maintenance services, which is a significant cost. I cannot comprehend this level of service from any type of business! More

Purchasing My New Vehicle Very happy with my buying experience. My Consultant, Noor Ahmed exhibited a very high quality of service, dedication and professionalism. It was very Very happy with my buying experience. My Consultant, Noor Ahmed exhibited a very high quality of service, dedication and professionalism. It was very much appreciated. More

Oil change with dealer $3 off coupon October 27 2016 I'm a long time KC service customer for warranty work and oil change service only. Suffice to say we've had many poor experiences In the past although I'm a long time KC service customer for warranty work and oil change service only. Suffice to say we've had many poor experiences In the past although I've never posted before. My daughter takes our Sante Fe in for an oil change service with a $3 off coupon sent to me by the dealership. When paying she presents the coupon to Edwin Ho who takes the coupon and indicates it was applied. I review invoice that night and note it was not applied. I call today and demand the return of $3 which they tell me I can credit or pick up. I choose the later. Shame on Edwin for blatantly lying to a young lady. Complete lack of customer regard!!! More

Terrible service dept They don't do as you ask. Specifically asked for it to be washed . twice and confirmed prior to picking up. This service is always done at other dea They don't do as you ask. Specifically asked for it to be washed . twice and confirmed prior to picking up. This service is always done at other dealers we have been to. Downtown hyundai and kanata. Here they refuse. Also said no issue with idle when there clearly is. More

How they are in business? Went in to test drive top of the line Sonata. After a 5 min around the block test drive for a $38 k car. I asked for a quote. Salesman took me to his Went in to test drive top of the line Sonata. After a 5 min around the block test drive for a $38 k car. I asked for a quote. Salesman took me to his manager, who was one of the rudest person I ever dealt with. I asked for a quote and told him that I will compare the price at other dealerships. He refused to provide one and accused me that I am playing games with him, all for asking for a quote. what a xxxxing joke. I am not sure who hired him as a manager. I am not sure how are they in business to be honest. More

Employees needs Customer Focus training I went there with an appointment early Saturday morning only to find out they only accept mechanical issues during weekends as per Edwin Ho. The perso I went there with an appointment early Saturday morning only to find out they only accept mechanical issues during weekends as per Edwin Ho. The person who scheduled me over the phone did not clarify this though he knows my concern.Edwin Ho dismissed me right away without any apologies for the mistake that Hyundai employee caused me.He did not even offered me alternative schedule. Employees here lack accountability of the actions of co-employee. Edwin Ho is arrogant and doesn't know what customer focus means. Clearly Hyundai needs to train their employees. Very bad after sales service. Will not recommend Hyundai to other friends. Good when they are selling the car. Poor after sales service. More

Customer service inept The foreman at this dealership was abrasive I sting and threatening all at once. I've owned a brand new Hyundai for less than a year and have less tha The foreman at this dealership was abrasive I sting and threatening all at once. I've owned a brand new Hyundai for less than a year and have less than 35000 km on it and the foreman tells me the rotors and brake pads are completely gone. Fine... Then he threatens that he will not let me take my vehicle to another mechanic and that the only way o can take my car is by paying for a tow... I left in tears - I will recommend to anyone I know not only not to deal with this dealership but not to buy a Hyundai because such a young fully loaded SUV should never have this issue- back to honda More

WORST EXPERIENCE Worst experience. Staff are not very welcome. Like they're just waiting the dealership to close. Won't offer you anything to please you. I've been to Worst experience. Staff are not very welcome. Like they're just waiting the dealership to close. Won't offer you anything to please you. I've been to Honda and Toyoto dealership I was so pleased. If only I could give less than a star I will. One of their staff, Jamir, never welcome you and just give you straight answers like yer or no. Not even detailed to the car and if you becomes bold or specific to even just any engine questions to a car, he will change the topic like "but the color is nice" so unprofessional. I was just really like the car and research about it by myself that's why I'm fully decided when I went to a dealership near me. Never gives me an update that I have to call them till I have to asked for my deposit money back. More