Kingscross Hyundai

Reasons for being a loyal customer. I have been a customer of Kingscross Hyundai for approximately 10 years for one reason and one reason alone. Great Customer Service. In the past I h I have been a customer of Kingscross Hyundai for approximately 10 years for one reason and one reason alone. Great Customer Service. In the past I have had to deal with other dealerships who, once they sell you a car, then move into a mode whereby they try and extract as much money out of you for services and unnecessary maintenance work, THERE IS NONE OF THAT AT KINGSCROSS HYUNDAI. I now drive a five year old Sante Fe with more than 180,000KM on the clock and to date there has been no pressure on me to sell the car and buy a new one and each service is conducted in the same manner as the very first service I received when the car was new. On the occasion of my last service, I was attended to by Garman, and despite the fact that the service department was fully booked, and demands were being placed on him from other clients, he dealt with me in a timely, very professional and accurate manner and my car was serviced and delivered on time and in a clean condition. I am in a business of customer or client services and the thing that impresses me about this dealership is that even if they are fully booked, they will go out of their way to assist "walk in" clients who have concerns or need something attended to. Last Saturday when my car was being serviced, Garman personally dealt with a number of walk in clients despite the service department operating at full capacity. Great, great service!!!!! More

Best customer Service Hands down the 2 best customer service reps that i have ever met. Raymond and Ivan is what i call the dream team. My family has been purchasing vehicl Hands down the 2 best customer service reps that i have ever met. Raymond and Ivan is what i call the dream team. My family has been purchasing vehicles from Kingscross Hyundai for over 20 years, and we have never been disappointed. I recently traded in my vehicle for a new one and Raymond made the process a breeze. upon delivery Ivan explained everything to me regarding the vehicle i purchased and even followed up with me to make sure that i was happy with my purchase. This is my second purchase from Kingscross and i've never been disappointed. if i could rate them i would give them both 110%. More

Hyundai Accent 2019 Was in the market for a new accent and Ivan from the Scarborough Kingscross Hyundai was the most helpful sales associate. He made the purchasing proce Was in the market for a new accent and Ivan from the Scarborough Kingscross Hyundai was the most helpful sales associate. He made the purchasing process easy and painless and treated us with the upmost respect. Everything he said he would do, he did in a timely matter. No complaints what so ever. Makes me want to buy Hyundai’s exclusively. More

In and out in an hour :D Imtiyaz was very pleasant to deal with..calm, professional and efficient. Wait time to see him was not long. He ensured everything was covered at my v Imtiyaz was very pleasant to deal with..calm, professional and efficient. Wait time to see him was not long. He ensured everything was covered at my visit for an oil change. Always enjoy dealing with him! In regards to repairs, I have not had to yet as it is a 2017 model..hopefully, not anytime soon either ;). I usually go to my mechanic that I've been dealing with for almost 20 years. If the dealership provided me with a great price, I would seriously consider future repairs with them indeed! More

Another fantastic experience at Kingscross I bought in my 2013 Santa Fe for a regular oil change this week. Because I was hearing some strange noise from the front end, the manager Anthony ask I bought in my 2013 Santa Fe for a regular oil change this week. Because I was hearing some strange noise from the front end, the manager Anthony asked me to bring in the car a day early and give me a courtesy vehicle to drive so they can check things out thoroughly. I dropped the car off with the Assistant Manager Garmin and received a phone call from him WITHIN THE HOUR letting me know exactly what they found. I authorized the work and received another phone call from Garmin shortly after letting me know the car was done. I brought back the courtesy car the next day to pick up my car, and they gave me a discount on the repair work. This is the ONLY place I have taken my car for service since I bought it, and this is just answer example why. More

Caring, patient and informative. My sale associate Ashim was soft spoken and very easy to talk to. He was informative and patient without been pushy. We spoke in great detail about th My sale associate Ashim was soft spoken and very easy to talk to. He was informative and patient without been pushy. We spoke in great detail about the car, but he was also relatable on a personal level. He did his best to ensure I recieved the best deal and care possible, I would definitely refer any friends or family in the future. More

Consistent extraordinary service Over the years experienced with the service department, under the disciplinary supervision of the service manager Edwin Ho, the team involved provide Over the years experienced with the service department, under the disciplinary supervision of the service manager Edwin Ho, the team involved provide extraordinary services, it is the consistency I encountered. They provide good explanation and measures to avoid any unnecessary alarming inquiries I had on my recent routine visit. More

Excellent all over! Noor and Clayton were incredible. The most professional-always looked out for the best vehicle and pricing for me. Incredibly accomodating and profess Noor and Clayton were incredible. The most professional-always looked out for the best vehicle and pricing for me. Incredibly accomodating and professional. Would recommend this dealership and individuals to all of my closest of family and friends. thank you for the lovely experience. More

Consistent Vehicle Service I have owned brand new Hyundai vehicles for the past few years and bring my vehicles to Kingscross Hyundai for service religiously. I don't like th I have owned brand new Hyundai vehicles for the past few years and bring my vehicles to Kingscross Hyundai for service religiously. I don't like that I make an appointment and still have to wait on average 20+ minutes to be served. It is very similar to a DR's waiting room where you show up on time for your appointment and are told to wait as someone will be right with you...they are never right with you, so what is the point of making an appointment? Again, waiting a few minutes isn't unreasonable but over 20 minutes, come on now. The waiting is a waste of time and this process could be a lot more efficient. I will say that the service advisers/managers are typically helpful and detailed in explaining the service and what I can expect. My vehicle is typically ready in the time frame they relay once they take in your vehicle. Edwin was the last service manager I dealt with and he provided me with assistance. On my last visit, I purchased a piece of trim for my driver's side door ($55) from the parts department of the dealership and asked if they could pop this on the door while they were changing my oil. They told me there would be an installation fee to install this small part. I told them not to bother as it seemed pretty ridiculous I would have to pay to snap on this small piece after already paying $62 for an oil change. I took the part home and was able to put the piece on myself in 10 minutes. It would have been nice if they could have done this for me but I guess customer service is not in their best interest. I will continue to take my vehicle to the dealership as I am a loyal customer and do believe they are able to service my Tuscon best while under warranty. I would recommend they re-evaluate their commitment to customer service and satisfaction by improving their processes and going the extra mile to reward customers for their patronage. More

Great experience They listen what you tell them regarding any problem with your car. I mentioned that there is something wrong with my door and it was fixed. They listen what you tell them regarding any problem with your car. I mentioned that there is something wrong with my door and it was fixed. More