Kia of Newmarket

Great customer service! Stephanie is always friendly and professional whenever I have either spoken to her on the phone or at the dearlship. The service performed was done in a very timely manner! Thanks! professional whenever I have either spoken to her on the phone or at the dearlship. The service performed was done in a very timely manner! Thanks! More

overall experience was good, the service advisor was very nice and professional, and beautiful which made it very easy to talk to her. sadly the price is not to be desired! nice and professional, and beautiful which made it very easy to talk to her. sadly the price is not to be desired! More

My experience was great when I visited Kia of Newmarket. I was very impressed with the Service Department. A lot of thought went into making sure all the needs of the customer were taken care of. For exam I was very impressed with the Service Department. A lot of thought went into making sure all the needs of the customer were taken care of. For example, the kids area; so kids can play while you wait for your car to be serviced. The couch area with the TV is another no brainer, keeps the customer entertained while waiting. Offering coffee is a great thing and there were so many choices. Maybe adding a Tea option would be great as well. Also Katelyn Field my personal Service Advisor took care of me during my wait. She is exceptional and made sure my stay was comfortable and always checked up on me with updates about my cars service. One of the main reasons I was so happy with the experience is because of Katelyn. She will hopefully be running that place one day:) Massimo More

I contacted KIA of Newmarket to help me to resolve a problem with the engine start-up and to ensure the vehicle is ready for upcoming Clean Drive test. The appointment was booked at convenient for me ti problem with the engine start-up and to ensure the vehicle is ready for upcoming Clean Drive test. The appointment was booked at convenient for me time and recommended services have been very appropriate for the circumstances. Exceptionally friendly and professional staff reassured me that everything necessary would be done to resolve any issues and prepare the vehicle for the test. Shuttle car drivers were very friendly and helpful. Timing was perfect. Great experience overall. Many things to look forward to the next appointment and to recommend to other drivers. More

Kate was incredibly knowledgable, friendly and helpful. She took time with me on the phone as well as when I came in to bring the van for service to ensure I understood what was needed. They were short st She took time with me on the phone as well as when I came in to bring the van for service to ensure I understood what was needed. They were short staffed on the day that I was there, but she went out of her way to make sure I was shuttled to and from work efficiently. Great experience! More

Kate was extremely friendly and welcoming. She recommended service that might be necessary, but was not pushy. She explained the work that was done on my vehicle in a simple and straight-forward w recommended service that might be necessary, but was not pushy. She explained the work that was done on my vehicle in a simple and straight-forward way. I felt valued as customer of the dealership by all those I interacted with. More

As usual, the customer service was excellent. I had asked to have my vehicle back for a certain time and it was ready beforehand. I was called by Katelyn to ask if I needed a ride back to the dealership. I r to have my vehicle back for a certain time and it was ready beforehand. I was called by Katelyn to ask if I needed a ride back to the dealership. I really appreciate the level of service. More

Blake Tobin is exceptional at his job! He was very friendly, professional, helpful and knowledgeable about the cars and KIA products. He was very attentive, and I felt like he was really interested in friendly, professional, helpful and knowledgeable about the cars and KIA products. He was very attentive, and I felt like he was really interested in what I wanted in a car. I will be recommending Blake to anyone I know who needs or wants to buy a car. More

My experience was amazing kate field from service made My experience was amazing kate field from service made my day with her cheerful attitude, and her bright smile kept me in my shoes when I saw the bi My experience was amazing kate field from service made my day with her cheerful attitude, and her bright smile kept me in my shoes when I saw the bill. More

When I called to schedule my service appointment, Kate was able to schedule me in within a few days. The timing of the appointment was perfect - I was able to drop the car off before work, be shuttled to was able to schedule me in within a few days. The timing of the appointment was perfect - I was able to drop the car off before work, be shuttled to work, and have the car ready to be picked up when I was done work for the day. There were quite a few things that were worked on on the car, so I was impressed I was able to pick the car up, ready to go, at 4pm. Also, the shuttle service is perfect - I was able to get to and from work, which was so convenient. I dealt with Kate from the initial phone call right through to pick-up, so it was nice to have one person to speak with throughout the whole service process. Kate was nice and cheerful, even early on a Monday morning! She was very accommodating (arranged a shuttle pickup at the last minute at the end of the day), and very helpful (we spoke about car cleaning packages and what was offered). She went through the billing/receipt thoroughly with me, and I received excellent customer service and all my questions were answered. As a person who is not overly familiar with cars, this was very appreciated. I will definitely be bringing my car back to this dealership. I work in Aurora but live in Toronto so I need my car to commute to and from work every day, but I would rather bring my car to this dealership over one in Toronto because I was impressed with the service I received and it was very convenient to drop my car off before work and have it ready to go at the end of the day. Thank you for making this experience a pleasant one! Andrea Bolton More