Kia of Newmarket

Katelyn Field was professional and welcoming and made the experience very positive. She clearly explained the work that was going to be done on the car and the charges I would incur ahead of time. The servic experience very positive. She clearly explained the work that was going to be done on the car and the charges I would incur ahead of time. The service was done quickly. When I picked up my vehicle she again clearly explained what work had been done and the charges before I paid. I appreciated her outgoing demeanor and how straightforward she was. Thank you Katelyn for such a positive experience. More

This was the second time I've dealt with the folks at Kia of Newmarket. As before, both Luca and Elaine were absolute pleasures to deal with. Everything was timely and efficient, and very friendly. I Kia of Newmarket. As before, both Luca and Elaine were absolute pleasures to deal with. Everything was timely and efficient, and very friendly. I brought my young daughter with me both times and she was treated like a princess! More

I have been taking my car in for regular service for the past year and the service has been excellent. The staff are very friendly and always helpful. past year and the service has been excellent. The staff are very friendly and always helpful. More

When I bought my Sportage, the salesperson, Adam, was friendly, knowledgeable and convincing. The deal was reasonable with my trade in so we signed. Since then the service for the most part has been go friendly, knowledgeable and convincing. The deal was reasonable with my trade in so we signed. Since then the service for the most part has been good, but the parts pricing is a little steep. We have been happy with the car, which is the most important part. I was reluctant at first to buy a Korean made vehicle but not now. We are satisfied today. Hopefully that will continue!!! More

Over all experience good. Have had warranty work done and Kia honoured all of work done under warranty. Easy to make appointments. Went in one day without an appointment for radio speaker problems, fixed rig Kia honoured all of work done under warranty. Easy to make appointments. Went in one day without an appointment for radio speaker problems, fixed right away (replaced the radio) did not expect that quick service. Have two kia's (sadona and rio5) happy with both More

Kate was absolutely wonderful and a pleasure to deal with. She made my visit very relaxed and enjoyable. The service was VERY fast to the point where I didn't even get a change to finish my compliment with. She made my visit very relaxed and enjoyable. The service was VERY fast to the point where I didn't even get a change to finish my complimentary cup of coffee! Amazing service! Keep up the good work Kate!! :) More

Great service, great follow up during the day. Very friendly, informative and helpful. Great experience. I would recommend this dealership to everyone. Thank you and best regards! friendly, informative and helpful. Great experience. I would recommend this dealership to everyone. Thank you and best regards! More

Stephanie helped me prioritize some repairs. She has great product knowledge. An asset to the dealership. Kate greeted me in the parking lot while looking at another car. A big smile and a warm friendly great product knowledge. An asset to the dealership. Kate greeted me in the parking lot while looking at another car. A big smile and a warm friendly hello. I could not ask for a more positive experience. More

Like many other customers, our search for a new vehicle was tiring, very long and very frustrating. We visited many dealerships and test drove many different vehicles. Many of the dealers have some good was tiring, very long and very frustrating. We visited many dealerships and test drove many different vehicles. Many of the dealers have some good incentives but lacked in customer service(some severely) or an alluring form of financing. When we finally narrowed it down to what type of vehicle was best suited to our needs, we began to narrow down our search, which made it a little less frustrating. Our first visit to Newmarket KIA with Rob was a great experience. He was very patient, personable, informative and well versed on all the vehicles(unlike other dealers salespersons). So Rob solidified our experience with Newmarket KIA. We left feeling a lot more focused on what we were looking for. The next visit back to Newmarket KIA happened because we were just tired of the "GAME" other dealers were playing when prices were discussed. When we returned back to Newmarket KIA, Dave, like Rob, was very patient, personable, informative and well versed with all the Kia vehicles. We ended up test driving the 2014 Kia Sedona, which ended up being a very good experience. We went home, did some more research on the vehicle on the internet. Most of the reviews were very positive. Also, Consumer Reports also gave the vehicle a recommendation. This helped finalize our decision. So back we go to Newmarket KIA to finalize the deal. The whole experience after this point was everything but stressful. Helen was a delight and a pleasure to deal with. We felt a little bad because we kept them there well after 10:00p.m. That wasn't a problem for them. They were an absolute pleasure. In fact, all the staff that we interacted with were fantastic. Bravo Newmarket KIA, other dealers should take classes from your dealership! We look forward to having great experiences with your service department in the future. More

Stephanie, as always, was excellent to deal with. Very friendly and helpful. The reason I listed the quality of work as "OK" is that one of the items listed on the service report for the vehicle (which friendly and helpful. The reason I listed the quality of work as "OK" is that one of the items listed on the service report for the vehicle (which was in for a 48,000 km service) was a tire rotation. There are uni-directional tires on the vehicle, which means they can only be rotated front to back. However, there are wear marks on the rims that I am very familiar with, and after I was home and looking over the car I realized they had definitely not rotated any of the wheels from their original positions when I brought the car in. I purchased my vehicle at Kia of Newmarket (as have other family members) and have enjoyed the work of their service department in the past. However, as I do not live or work in Newmarket any more, it is tricky to schedule in appointments and certainly inconvenient to have to go back for work that should have been done (and was stated to have been done) during the service in the first place. As such, I won't be going out of my way to have this one issue corrected. More