Kia of Hamilton

Poor sales staff For 18 days I got the run around. They blamed the delay on the bank. I believe they just didn't see me as being a worthwhile client since I have poo For 18 days I got the run around. They blamed the delay on the bank. I believe they just didn't see me as being a worthwhile client since I have poor credit. I went and bought a beautiful used car at Eastgate Ford. Great service there and they told me I would only have to wait a couple of days - not eighteen days with nothing but empty promises to show for it. More

Rude Staff very rude staff especially their sales manager Matt . He is really very unprofessional behavior and he don't know how to talk with customers. No wort very rude staff especially their sales manager Matt . He is really very unprofessional behavior and he don't know how to talk with customers. No worth to visit this facility More

Does car shopping have to be stressful and difficult? No! I hate car shopping. Hate it. The uncertainty of the haggling process, the false charm of sales staff... ugh. But the old car was at the point of gi I hate car shopping. Hate it. The uncertainty of the haggling process, the false charm of sales staff... ugh. But the old car was at the point of giving out and I couldn't put it off any longer. I'm so glad I found a car I liked at Kia of Hamilton, because unlike my experience at other dealerships I visited during this search, Jordan at KoH was friendly, helpful, and actually listened when I talked about my budget. On the financial side, Shannon was patient and thorough in explaining the numbers. I will definitely recommend this team to friends and family. More

Excellent Service. Better than I expected. We purchased a new 2017 Kia Sedona. There were some issues with the interior. I ended up speaking with the Service Manager Mike. He went above and We purchased a new 2017 Kia Sedona. There were some issues with the interior. I ended up speaking with the Service Manager Mike. He went above and beyond, and resolved my issue on the spot. Frankly, I don't expect this type of service any more. It was a pleasant surprise to know there are still people who know how to provide great customer service. Thanks Howard More

Very helpful and Professional! My husband and I were welcomed the minute we walked in the door. Haley was professional, friendly and asked us all the right questions to narrow down My husband and I were welcomed the minute we walked in the door. Haley was professional, friendly and asked us all the right questions to narrow down the kind of vehicle we wanted. She prepared the test drive and we fell in love with the car. When there was a glitch in the financing on our part, Nicole worked really hard to smooth over the issues in order to get the financing we needed. Overall the two girls we worked with were gems!!!! Would return to purchase another car in the future. More

Poor customer service I was disappointed in the quality of customer service I received during my last visit to Kia, so much so that I do not plan to return. I attempted to I was disappointed in the quality of customer service I received during my last visit to Kia, so much so that I do not plan to return. I attempted to escalate my complaint to the service manager, who did not return my calls or voicemails for nearly 3 months until I finally threaten to escalate the issue further- and got an immediate response! I am so disappointed in how evasive and frustrating this process has turned out to be. Just goes to show you how little they care about their customers. More

Awesome My service appointments with Richard for my 2017 sportage is amazing. Always feel welcome. Richard is amazing at explaining everything , and everythi My service appointments with Richard for my 2017 sportage is amazing. Always feel welcome. Richard is amazing at explaining everything , and everything is always done in great time. Two thumbs up. More

Amazing experience at Kia Hamilton I was connected with Jordan, then Nicole. What awesome service! Love my Kia Sorrento too! Highly recommend the vehicles and the staff! I will definite I was connected with Jordan, then Nicole. What awesome service! Love my Kia Sorrento too! Highly recommend the vehicles and the staff! I will definitely go back and purchase vehicles for my kids when they are ready for one. Thank you, JORDAN & Nicole!! More

I bought a 2017 Sorento. I found the people I dealt with very helpful and pleasant. When we left the lot with the new car the engine light went on and stayed on. We turned a I found the people I dealt with very helpful and pleasant. When we left the lot with the new car the engine light went on and stayed on. We turned around and went back to the dealer and everything was looked after very quickly in service with the help of our sales person Ifte Ahmed. It was nothing serious and easily fixed. Very pleased with this Kia dealership and Shannon in finance and Ifte in sales. More

Overall Third time purchasing from Kia two new and one used Martha in service is always the same cheerful and knowledgeable. And Shannon in finance was great Third time purchasing from Kia two new and one used Martha in service is always the same cheerful and knowledgeable. And Shannon in finance was great recommend the dealership to anyone More