Kia West Edmonton

Paul is not a good service manager not prioritizing the one who needs more a car loaner. I have kids to drop off to school and a husband to his worl. We only have 1 car to use and ended up with bad engine. one who needs more a car loaner. I have kids to drop off to school and a husband to his worl. We only have 1 car to use and ended up with bad engine. It's not only me. But iif your doing our car for a month u should provide a loaner car. And my insurance paying the replacement for the engine. I was disappointed with my 6 years kia sorento. And paid 50k for it. I regret buying from it. More

I enquired about a Telluride and the price listed was not the price that they were selling the vehicle for. The price was 10 grand over MSRP. Also the sales person was very arrogant and called me a liar whe the price that they were selling the vehicle for. The price was 10 grand over MSRP. Also the sales person was very arrogant and called me a liar when comparing his dealerships price of the vehicle to another dealerships price. If you get stuck with Wil from Texas then I suggest you ask for somebody else. Do not recommend this place at all. Unfortunate for Kia since they made a great vehicle but this dealership has put a sour taste in my mouth. More

This place is total bait and switch.They give you one This place is total bait and switch. They give you one price to come in and tell a you it will be 3000 more the the original price quoted. This place is total bait and switch. They give you one price to come in and tell a you it will be 3000 more the the original price quoted. More

I agree with the don't believe anything they say. I looked at a Telluride and they messed around with the numbers and the next day they raised the price by $2k on their site. Tried to get some answer looked at a Telluride and they messed around with the numbers and the next day they raised the price by $2k on their site. Tried to get some answers and very dismissive and not will to work with the customers. They work on the moto Kia West First and customers second. Be careful dealing with this dealership. Buyer be ware. More

I helped my sister-in-law purchased a new car from Harvey, he was a new salesman at the time, very personal and nice to deal with but not very knowledgeable about the product yet. We worked out a pric Harvey, he was a new salesman at the time, very personal and nice to deal with but not very knowledgeable about the product yet. We worked out a price The bad experience came from Business Office and in particularly with Edgar. They wouldn't let me go into the finance office with my sister in law and they changed the pricing over sold her with add-ons and extras she did not want. She didn't want me to pursue legal action so she didn't do anything just went and picked up the vehicle when it was ready. Edgar was confrontational when I approached him about scamming her and said they have a lawyer to defend him. I would never return and tell everybody I know about how they do business. Never buy from Kia West! More

Do not believe ANYTHING this dealership advertises. We took half of today to assess a new, 2021 Kia Forte LX. It's last year's model and was advertised with a $3,000 discount on the MSRP of $19, 540...ta took half of today to assess a new, 2021 Kia Forte LX. It's last year's model and was advertised with a $3,000 discount on the MSRP of $19, 540...taxes and licensing not included. The first salesman denied having any knowledge of such a discount and, when he saw it on the company's website, he went and talked to his Sales Manager, Ryan Kelly before returning with a base price of $16, 540....plus - $2,500 for the "winterization package" (block heater, molded plastic mud flaps & floor mats) - $450 "administrative fee" and - $ 126 for Tire and AC environmental fees. WHATAYAKNOW...the $3,000 discount was all back in the price. None of the add-ons were "taxes or licensing fees. When we asked them to simply remove the "winterization package", Ryan flat out refused. I believe the practice is called "Bait and Switch", I understand it to be illegal but, based on our experience today, it's the standard operating procedure at Kia West. Run, don't walk, away from this dealership and it's deceptive Sales manager Ryan Kelly. More

I really wanted to find a KIA dealership where customer service was a top priority. I thought KIA West Edmonton was THE ONE, but I was wrong. After the terrible experience I had at Sherwood KIA in August o service was a top priority. I thought KIA West Edmonton was THE ONE, but I was wrong. After the terrible experience I had at Sherwood KIA in August of 2020, I was hoping it was limited to one location, but I've learnt it is the KIA culture. My husband really liked the new 2021 KIA Sorento, so I had the task of deciding between KIA West Edmonton + Go KIA South. KIA West Edmonton started off amazing, Brandon & Frank were fantastic. Their customer service started off great and communication was quick. They brought the vehicle to us, which was important during this weird time and the price was unbeatable. We ended up ordering the 2021 KIA Sorento EX+ and were told it would be about 8 weeks. The week of Sept 10th, (7-week mark) we were told it had arrived and would be ready within the next few days. We then spoke with Kathleen, on Sept 16th, who confirmed delivery on Saturday/Sunday (Sept 18-19). On Sept 17th I received a call from Shauntel who was trying to confirm a time for the vehicle delivery on Sept 20th – 21st. I explained that wouldn't work, as we just sold our 2nd vehicle, due to the conversation I had, had with Kathleen the day before. Shauntel was apologetic and ended up being able to confirm delivery for 11am on the 20th. September 20th, I received a call at 9:30am, stating the driver was on their way. I had to remind Shauntel we planned for an 11am delivery and they would have to wait for that time due to a scheduling conflict. Jim was my delivery person (& really the only thing KIA has going for them). Upon delivery, I noticed none of the add-ons were installed; no bike rack, no hitch, and no mats. That is $1,700 in add-on's that they had over a week to install and just didn’t. At this time, Frank, our Sales guy was no longer responding to my messages. The only helpful person was Jim, the lovely man who was delivering the vehicle. He even offered to drop off the mats on his way home from work. If I could give Jim 5 stars, I would. Everyone else at KIA West Edmonton gets 0 stars. When I spoke with the Sales Manager, AKA: General Manager, Goran the response was "I don’t know what your expecting, we have been busy." Completely disregarding the mistakes that were made, zero ownership was taken and everyone is "busy". Everyone is working through a pandemic, short-staffed, but the difference is everyone else is making it work. Delivering a vehicle that isn't ready and making the "we're busy" excuse for, it is completely laughable and completely unacceptable. KIA West Edmonton also lost the NVIS to the vehicle (how responsible). They also weren't able to set up the registration on their end, so we had to wait even longer to get the UVOIntelligence App working. It doesn't matter how nice the Sorento's are. Save your money, your sanity and go ANYWHERE but a KIA, this one is definitely the worst. More

I highly recommend Ronald Go for assisting us with all our inquiries for a new car. Very professional and nice to us. I will recommend him to my friends. our inquiries for a new car. Very professional and nice to us. I will recommend him to my friends. More

Just purchased my vehicle from Richard Bordallo. He listened to what I was looking for and helped me choose the right car for me. I would (and already have) recommend him to people I know. I will be a listened to what I was looking for and helped me choose the right car for me. I would (and already have) recommend him to people I know. I will be a return customer, for sure! More

Ryan Kelly is the worst and most unprofessional sales manager ive ever met. Don’t recommend at all. Wont return calls or anything and trying to make a sale is next to impossible with him. manager ive ever met. Don’t recommend at all. Wont return calls or anything and trying to make a sale is next to impossible with him. More