Kia West Edmonton

They scammed me on interest rate on new vehicle. Be very careful with the shady tactics Be very careful with the shady tactics More

This dealership scammed me on interest-rate. I haven’t picked up the card. They won’t cancel the contract. Beware don’t go to them. I haven’t picked up the card. They won’t cancel the contract. Beware don’t go to them. More

This company will well you a car for an agreed price, in writing, and put down a deposit, and then Jack the price up when it arrives and you go in to finalize the paperwork. Just google Kia West Edmonton writing, and put down a deposit, and then Jack the price up when it arrives and you go in to finalize the paperwork. Just google Kia West Edmonton and Randy Lowry. No ethics whatsoever. Sad. Go to another dealer. More

I have been dealing with Kia West Edmonton since they have been under new ownership. I can only say good things about them, from the sales persons to the management team. I always feel like family when have been under new ownership. I can only say good things about them, from the sales persons to the management team. I always feel like family when I walk in, often just to admire their vehicles, being a real cars man. Keep up the good work. More

https://www. msn.com/en-us/money/topstories/edmonton-man-told-to-pay-2-400-market-adjustment-fee-on-new-car-he-d-ordered-or-lose-it msn.com/en-us/money/topstories/edmonton-man-told-to-pay-2-400-market-adjustment-fee-on-new-car-he-d-ordered-or-lose-it More

Never Kia west edmonton again! !! You will get ripped of! My husband and i decided we want a new vehicle. We did some research online and we were sure the Kia Telluride would be !! You will get ripped of! My husband and i decided we want a new vehicle. We did some research online and we were sure the Kia Telluride would be our choice. We went to the West Edmonton Kia dealership. Will was our salesman and seemed to me really pushing but we really like the vehicle so we went for it. He promised us the vehicle will be here within at 3 months. We signed all the papers and put our deposit of $1000 down, we were happy with our decision to buy a brand new Kia Telluride. 3 month went by and there was no Kia. Will never thought its important to update his customers for the delay. There was always the excuse "we cant really say as we dont know whats going on in the manufacteri ". 4 month and still no word about the new Kia and still the same excuse. So we started to make some calls to the manufacteri. They told us there was never a 3 month wait, it was always 9 to 12 month. We were really disappointed by that as we were promised 3 month. But so it is we have to wait. Still no word or apology from Will or Kia West Edmonton for the inconvenience and lying. 10 month later we finally got the call our Kia is here and we are welcome to come test drive it. Why would we wanna test drive a vehicle we bought initially? A day after another call came from Goran (sales Manager) and told us the price went up $5500 for the vehicle we already had signed papers and a deposit down. This didn't feel right and we wanted to think about it, talking to a lawyer... he basically just told us if we make trouble he will give us the deposit back and sell it for over $10'000 more from the lot. His excuse was based on covid and that we didn't had a VIN number when they started to build the vehicle. Nobody ever told us the price could increase because of covid. Also how could we have a VIN number when we ordered brand new?! We were blown away from the rudeness how Kia West Edmonton treats their customers. At the end we told them we will take the Vehicle as we don't really have another chance. Needed the new car and couldn't wait to order another one as we had a Baby on the way. We started to get all the financing ready and again Kia had of course an issue with us paying all on our credit card. We were only allowed to pay $5000. If we would pay the full amount Kia would have to pay a 4% processing fee and of course they don't want that. Once again Kia West Edmonton clearly doesn't care about their Customers! At the end we were just done arguing and did the bank draft. We went to Edmonton to get our car. After looking at it and checking it out we went do the Finance Manager Kathleen Kritchley. We gave her the credit card for the $5000 and the draft. Signed the papers and just wanted to get the xxxx out of that unprofessional place. The following days we got threatening email and calls from Ryan Kelly ( other sales Manager) because they again made a mistake and didn't charge the Credit card with the additional $5000. We told them we will talk to our bank and see if that is true as we lost all the trust. We will get back to them, as its not our fault for their continued incompetence. The threatening calls (multiple times a day) didn't stop. Funny now as they made a mistake and want their money they can call us but never before to update us. Again a sign what Kia West Edmonton cares about. At the end we payed the missing money and wanted just be done with them. Nerver ever again we will go to Kia West Edmonton. People please be aware they don't care about you, only about your money and they aren't scared to rip you off. Its almost a criminal behavior. More

RUN as fast as you can AWAY this. They have NO ethics or morals, charging "market adjustment" fees AFTER a purchase agreement has been signed. If they have no ethics about that, they They have NO ethics or morals, charging "market adjustment" fees AFTER a purchase agreement has been signed. If they have no ethics about that, they won't have any about anything else either. More

Dishonest and price gauging dealership. This dealership do not follow code if ethics and runs unethical practices.. This dealership do not follow code if ethics and runs unethical practices.. More

worst experience! we were interested in buying a new SUV, we had to give a deposit before the test drive. my husband paid the $1000 deposit with his credit card, once we were interested in buying a new SUV, we had to give a deposit before the test drive. my husband paid the $1000 deposit with his credit card, once we were back at the dealership, we decided we were interested in purchasing the vehicle we sat to go over the details and before signing the paperwork, once the FULL price was given to us, we realized it was not within our budget, we told them immediately that we would not be able to go through with the purchase, we were told that the accountant had left for the day and that we would have to come back at another time to get the $1000 deposit back, my husband works out of town, so he said on his next days off he would be back for the deposit, that takes us today, today the manager informed my husband that the $1000 deposit is non-refundable..... we will never shop here again and hope this is a warning to anyone else.... be aware these guys are thieves!!! More

If I could give this dealership a 0 I would. Worst ever!!! Ordered a new telluride in Dec of 2021 and was told 6-8 weeks for delivery. Well in oct of 2022 they finally contact me and tell me I w Worst ever!!! Ordered a new telluride in Dec of 2021 and was told 6-8 weeks for delivery. Well in oct of 2022 they finally contact me and tell me I will have to reorder and it would be another 6-12 month wait. In the time I was waiting I was never contacted or updated with my order. I had to call them every month to be told it should be he soon. And to top it off they jacked the price up 5000 over mrsp. For the new 1, these guys are a bunch of crooks and very shady. Had to wait for a month of steady calling and leaving voicemails with no call backs to try and get my deposit back. These guys are a joke. Stay far away!!! More