Kia West Edmonton

Horrible service Found the 2015 Yukon Denali we wanted on Kijiji, it was at the Kia west Edmonton dealership. Met with salesperson Adel, agreed on vehicle price and tr Found the 2015 Yukon Denali we wanted on Kijiji, it was at the Kia west Edmonton dealership. Met with salesperson Adel, agreed on vehicle price and trade in value, was told Vehicle would go through a 150 point inspection before I would have it in my possession. Then met with finance girl Kathleen gave us written out on paper,payments of $354 biweekly. First payment comes out $10 more! The $10 isn't the problem it's the dishonestly that doesn't sit well. Come back to finalize deal With her and she is 40 minutes late getting is Into her office, due to another manager dealing with a "crazy client" is what we were told. Timeliness is important as I have my toddler and baby with me. Pick up the vehicle a few days later, after promised repairs are preformed. As soon as the vehicle was driven off the lot two warning sensors came on. The air shocks sensor and the side detection sensor. I immediately called Adel back and he told me to bring the vehicle back. I bring it back and they keep it for a few more days they say everything is mechanically sound. Again as soon as I drive off the lot the sensors immediately come back on. Now I'm highly annoyed I have two small children and each time I have to take the car seats in and out of my vehicle to put in a loaner vehicle. I also question if it was even looked at in the first place. Finally after the third attempt to look at and fix my vehicle they decide to take it to GMC. So in one month of owning the vehicle and making payments on it I've actually had physical ownership of the vehicle for five days. I understand that things can be overlooked but this was an absolute joke. Out of all of the vehicles I have purchased in my lifetime this has to be the most difficult situation at a dealership that I've ever had. After all the problems I've dealt with at this dealership I have attempted to contact Paul Ricci the customer relations manager and left a message but my phone call was never returned. I guess customer satisfaction is not a priority to this dealership. More

Excellent Service Ashley was an excellent sales person providing me with a price that I actually paid. There were no “add in” fees as I encountered elsewhere. she was Ashley was an excellent sales person providing me with a price that I actually paid. There were no “add in” fees as I encountered elsewhere. she was very pleasant, patient and knowledgeable. My encounters with all staff at the dealership was an outstanding experience. I would recommend them to anyone. More

KIA West Dealer Review Very positive experience. This is my 4th car with this dealer and I have had excellent service and support throughout. I highly recommend KIA WEST Edm Very positive experience. This is my 4th car with this dealer and I have had excellent service and support throughout. I highly recommend KIA WEST Edmonton. More

Nightmare from the moment we walked in the door Where do I start ok we live 3 hours away so decided to get the ball rolling over the phone, talked to sales lady gave her estimated guess on my buyout Where do I start ok we live 3 hours away so decided to get the ball rolling over the phone, talked to sales lady gave her estimated guess on my buyout picked a car and in less then 24 hours we were approved, we thought wow how great and fast the service was, so I was told to get insurance for the vehicle before we got there because my insurance is closed on weekends, played email tag with my insurance lady and got it all done had my insurance canceled at noon on Saturday of my vehicle I was trading in and new vehicle starting at noon so me my wife(it was her birthday so was happy to be getting a new car on her birthday) drive the 3 hour drive to the city get to the dealership talk to the sales lady she tells me once everything is done I get me 500 dollar deposit back and we had to wait for the finance guy well we wait over a hour when we had a appointment for 11 but here comes the nightmare we get in his office and he tells us he didn’t do his job the estimated buyout I gave him was wrong and if we want the vehicle we need to pay 1300 dollars I ask him why he wouldn’t get the buyout before the approval we get no answer so now I’m angry we drove 3 hours we basically have to insurance on our other vehicle so now instead of getting my 500 dollar deposit back I’m paying more,so we cave and pay it so after we get it resolved we are going over the paper work the vin number they gave me for insurance was for the wrong vehicle I had to catch this not them they give me some lame excuse now we don’t have insurance for both vehicles now after 3 hour drive and 4 hours in the dealership they give us a dealer plate, the kicker is I was talking to 2 other dealerships and they both told me this dealership is lazy and when u get there NOTHING will be what they said it would be I didn’t believe but they were bang on so if u want a new vehicle and u want to do there job for them this is the place but if u want the dealership to work for your business go elsewhere More

Great car. Wobbly sales experience. Getting to a deal was a little trying: extras being added at the finance stage and misunderstanding as to what constitutes an "all in" price were a r Getting to a deal was a little trying: extras being added at the finance stage and misunderstanding as to what constitutes an "all in" price were a real annoyance. That said Mike, Kris and Ryan worked hard to address my concerns. In particular, Mike worked very hard throughout the deal process to address my concerns. A number of minor concerns are still being worked on. More

Dealership Review We had a great experience with the staff at Kia West Edmonton. Not so good experiences with others in the area recently, but finally were able to pur We had a great experience with the staff at Kia West Edmonton. Not so good experiences with others in the area recently, but finally were able to purchase another Kia without being hassled. Thank you all for your courteous, professionalism, we would certainly recommend this dealership for your next vehicle. You should know that your questions and concerns will be dealt with "ASAP" with this team. More

Frozen in Fort McMurray Living almost 5 hours away from the nearest Kia dealership can sometimes be a hassle but not this time. Ryan Kelly at Kia West Edmonton really came th Living almost 5 hours away from the nearest Kia dealership can sometimes be a hassle but not this time. Ryan Kelly at Kia West Edmonton really came through for me. My car had broken down on our very cold Christmas Day and with being almost 8 months pregnant, I was at a lose. Without having to travel all the way to Edmonton, Ryan was able to help me out and provide exceptional service. Getting my Sorento up and running again was truly a life saver and I can’t Thank Kia West Edmonton enough. More

Arrive for the Kia, stay for the relationship. The 2018 Sportage I recently purchase is my 4th Kia from this dealership, and the 6th Kia purchased from Kia West Edmonton for our household. The 2018 Sportage I recently purchase is my 4th Kia from this dealership, and the 6th Kia purchased from Kia West Edmonton for our household. Sean was an excellent, friendly, patient, low pressure Sales Person. He was very knowledgeable, and more importantly, he was happy to look for answers he did not have. Sean was also eager to accommodate my schedule, offering to come in on days off, and letting me test drive with a different Sales Rep. (Patrick - who was also very helpful), rather than having me wait for him. Sean willingly offered information, and advice that made me feel much more like an acquaintance than a customer. Although the Sales Person I dealt with for each purchase has changed, Kris Ricci has been a familiar, likable constant, and this leads to a lot less anxiety when it comes to the final deal. Our experience with the Service and Parts Department over the years has also been excellent. Recalls, service appointments and warranty issues are all handled in a friendly and efficient manner. Always a surprising pleasure to deal with. In spite of having checked with every other Kia dealer in the area, we have continued to return to Kia West Edmonton to purchase and service our Kias. Please keep up the good work! More

Buying our Sorento was a pleasant experience Our experience with KIA West End has been a pleasant experience - we have purchased six vehicles from this dealership. Sean, our sales rep. was fri Our experience with KIA West End has been a pleasant experience - we have purchased six vehicles from this dealership. Sean, our sales rep. was friendly, easy to converse with, yet professional. He was very helpful and patient - he went the extra mile. We hope to do further business with him. More

Great friendly staff We decided to make a trip to Kia west Edmonton to buy our vehicle which I’m glad we did because we ended up saving quite a bit of money. We found that We decided to make a trip to Kia west Edmonton to buy our vehicle which I’m glad we did because we ended up saving quite a bit of money. We found that The staff was very friendly and helpful and did everything they could to meet our needs and expectations. More