Kia West Edmonton

Great car. Wobbly sales experience. Getting to a deal was a little trying: extras being added at the finance stage and misunderstanding as to what constitutes an "all in" price were a r Getting to a deal was a little trying: extras being added at the finance stage and misunderstanding as to what constitutes an "all in" price were a real annoyance. That said Mike, Kris and Ryan worked hard to address my concerns. In particular, Mike worked very hard throughout the deal process to address my concerns. A number of minor concerns are still being worked on. More

Dealership Review We had a great experience with the staff at Kia West Edmonton. Not so good experiences with others in the area recently, but finally were able to pur We had a great experience with the staff at Kia West Edmonton. Not so good experiences with others in the area recently, but finally were able to purchase another Kia without being hassled. Thank you all for your courteous, professionalism, we would certainly recommend this dealership for your next vehicle. You should know that your questions and concerns will be dealt with "ASAP" with this team. More

Frozen in Fort McMurray Living almost 5 hours away from the nearest Kia dealership can sometimes be a hassle but not this time. Ryan Kelly at Kia West Edmonton really came th Living almost 5 hours away from the nearest Kia dealership can sometimes be a hassle but not this time. Ryan Kelly at Kia West Edmonton really came through for me. My car had broken down on our very cold Christmas Day and with being almost 8 months pregnant, I was at a lose. Without having to travel all the way to Edmonton, Ryan was able to help me out and provide exceptional service. Getting my Sorento up and running again was truly a life saver and I can’t Thank Kia West Edmonton enough. More

Arrive for the Kia, stay for the relationship. The 2018 Sportage I recently purchase is my 4th Kia from this dealership, and the 6th Kia purchased from Kia West Edmonton for our household. The 2018 Sportage I recently purchase is my 4th Kia from this dealership, and the 6th Kia purchased from Kia West Edmonton for our household. Sean was an excellent, friendly, patient, low pressure Sales Person. He was very knowledgeable, and more importantly, he was happy to look for answers he did not have. Sean was also eager to accommodate my schedule, offering to come in on days off, and letting me test drive with a different Sales Rep. (Patrick - who was also very helpful), rather than having me wait for him. Sean willingly offered information, and advice that made me feel much more like an acquaintance than a customer. Although the Sales Person I dealt with for each purchase has changed, Kris Ricci has been a familiar, likable constant, and this leads to a lot less anxiety when it comes to the final deal. Our experience with the Service and Parts Department over the years has also been excellent. Recalls, service appointments and warranty issues are all handled in a friendly and efficient manner. Always a surprising pleasure to deal with. In spite of having checked with every other Kia dealer in the area, we have continued to return to Kia West Edmonton to purchase and service our Kias. Please keep up the good work! More

Buying our Sorento was a pleasant experience Our experience with KIA West End has been a pleasant experience - we have purchased six vehicles from this dealership. Sean, our sales rep. was fri Our experience with KIA West End has been a pleasant experience - we have purchased six vehicles from this dealership. Sean, our sales rep. was friendly, easy to converse with, yet professional. He was very helpful and patient - he went the extra mile. We hope to do further business with him. More

Great friendly staff We decided to make a trip to Kia west Edmonton to buy our vehicle which I’m glad we did because we ended up saving quite a bit of money. We found that We decided to make a trip to Kia west Edmonton to buy our vehicle which I’m glad we did because we ended up saving quite a bit of money. We found that The staff was very friendly and helpful and did everything they could to meet our needs and expectations. More

Beware Be very careful when purchasing a vehicle from this dealership. Recently purchased a minivan, and the initial experience was good. Friendly salesperso Be very careful when purchasing a vehicle from this dealership. Recently purchased a minivan, and the initial experience was good. Friendly salesperson, nice environment. Once our deposit was down everything changed. They tried multiple times to alter prices of various items on our bill. I had negotiated for half price winter tires and free all weather floor mats, which they tried to sneak on my bill at full price. They over charged me 200 dollars for 3m i had agreed to. In truth I should have walked away from the sale right then and I didn't. When I signed my revised bill of sale, the finance manager Kathleen had changed my bill of sale and added almost a thousand dollars without my knowledge. I didn't think to look at it the second time around and got hosed. I feel completely cheated. Im certain it was intentional because ive seen multiple reviews claiming the same thing. Would never recommend buying at this dealership. More

Rave about Customer service from Juliana! I can't say enough about Juliana's customer service and knowledge. She had gone over and above multiple times to help me with my new van. She has made I can't say enough about Juliana's customer service and knowledge. She had gone over and above multiple times to help me with my new van. She has made sure everything is done properly and does it with a smile. It is rare these days to find someone who works so hard to make her customers feel welcome. She has earned me as a repeat customer to this dealership as she has made me feel like she WANTS to help. No one wants to take a car in to have it serviced, but Juliana makes it way less painful than it coul be!! I hope others take the time to acknowledge her hard work and dedication. This dealership is lucky to have her. Congratulations JULIANA LOTERO for doing such a good job! More

WARNING BEFORE YOU SIGNING BIIL OF SELL Recently I've bought 2018 kia sorento .My bi/weekly payment was alter with out of my knowledge by added $ 3.52 which over 7 year accumulates to $59 Recently I've bought 2018 kia sorento .My bi/weekly payment was alter with out of my knowledge by added $ 3.52 which over 7 year accumulates to $591.31 plus interest .I did trust (big mistake) Kathleen in finance and i sign final papers .First check green worksheet agreement with yours final ,I didn’t and they screw me over. When i called to fix that error they gave me fake excises . And don;t get suck in for any packages that they try to sell you ,specially winter package. When I asked dealer to brake down what winter package includes .NOW PAY ATTENTION. Tank of fuel,topping up of fluids ,paint stick, pre-delivery inspection, power polish,MEMBERS REWARD CARD (HA,HA ,HA), 5 y unlimited km/24h roadside assistance(that (that's includes in warranties) What you get is block heater , mud flaps battery blanket ,floor mats, wheel locks . I can't believe that i get xxxxxxx for that . that cost me $ 1794. How stupid was that . Don;t trust anyone check every detail before you sign anything More

WARNING REGARDING EXTENDED WARRENTY No matter what always make sure you read and re read your extended warranty package or better yet just do not bother buying one!!! they are a rip off! No matter what always make sure you read and re read your extended warranty package or better yet just do not bother buying one!!! they are a rip off!! we were to have extended warranty after the 5 years factory warranty was up but they gave us the wrong warranty which was warranty on warranty we already had!!! which started at 60,000kms and was up in march 2017 when my factory warranty was not up until July 2017!!! go figure who would spend money on something you already had makes no sense to me the people were so nice and friendly and talkative that when we were reading through we must not even noticed what we were signing big mistake maybe even take forms home before you sign then and be sure to read the fine print cause we just gave them over 2000.00 for nothing!! if I would have known my warranty was coming to a end better yet was coming to a end before my factory warranty was up then I would have got my vehicle all checked out before hand but I was lead to believe that I had bought EXTENDED WARRENTY not warranty on warranty how stupid!!!!!!!! other then that the dealership was amazing as I said a little to nice and I never read the stuff because I just put myself in there hands and trusted everything they were saying to me as I should be able to but do not be naive!! READ don't trust! Sadly...... More