Kia West Edmonton

A dealership that really cares! Tom Braid - a salesman who genuinely cares about what is best for his customers. Friendly, down-to- earth service and a true commitment to helping pe Tom Braid - a salesman who genuinely cares about what is best for his customers. Friendly, down-to- earth service and a true commitment to helping people. More

Amazing customer service I was helped by Tom Braid. He was friendly professional, worked with our budget. We got beautiful Kia Rondo. Excellent experience and we are so happy I was helped by Tom Braid. He was friendly professional, worked with our budget. We got beautiful Kia Rondo. Excellent experience and we are so happy. We will definitely recommend Kia West Edmonton to all our friends. Thank you Tom Braid. More

Thank you Juliana, you are the best! We had an issue with our Kia Sorento after it had been serviced. I called to speak with the Service Manager but he was away. I spoke with Juliana and We had an issue with our Kia Sorento after it had been serviced. I called to speak with the Service Manager but he was away. I spoke with Juliana and explained the situation. She went over and above to assist me. Juliana is professional, empathetic and calm. She handled the situation beautifully and made a stressful situation a whole lot better. Thank you Julianna you are a star in our eyes. Shannon and Dwayne More

Great place, unbelievable customer service ! I have been buying my Kia’s from Kia West Edmonton dealership for years and each experience gets better. My experience at Ryan Kelly was very sp I have been buying my Kia’s from Kia West Edmonton dealership for years and each experience gets better. My experience at Ryan Kelly was very special. I am the type to be suspicious of sales people but Ryan quickly gained my trust. He worked with me on my trade and gave me a great deal on a new car. But I realized it is not right time for me to afford a new car, I went back to dealership and had to tell them I needed to cancel the deal. Not the sort of news a dealer wants to hear, but they were very understanding and agreed to return my deposit. That means a lot to a single mother on a fixed income! When I'm ready to buy a new car, I’ll come back to Kia West. More

I was misled at least twice by employees in financing I bought a used car and traded in my old one. When discussing what they would pay for my trade in they asked what I still owed on it so I told them. T I bought a used car and traded in my old one. When discussing what they would pay for my trade in they asked what I still owed on it so I told them. They advised that they would pay the bank what I still owed on it. That’s exactly what I was told. They forgot to mention that they would pay it off with my money and that they’d only actually pay me 3/4 of what I still owed. The next thing I was told was that provincial legislation stated that I had to have some extra things done to the car and that would cost me $900 for doing about 10 things to it. It worked out it was about 10 procedures at $900 EACH!!!!! (And I didn’t HAVE to get any of that done. She had lied to me.) I did make a major error and did not review the final contract of the cost as I thought I knew what I was signing. A dumb stupid thing to do. So when my husband pointed out my actual cost the next day I was shocked to learn my “new” car went from $25,000 to $40,000 . So I phoned the manager up and explained to him what I had been told. He didn’t believe me but told me as a sign of good faith he would immediately deduct $1000 from my contract. Yeah well, that didn’t happen either. So, BEWARE of this dealership, as they have no trouble in misleading or lying to you. The used car side of the dealership were fine, it was those involved in the financing. The last five cars I have bought have been from Kia, but note that the West End dealership is nothing like the Sherwood park one where we have gone all the other times. If you want a Kia, which are great cars, go to another dealership, and really beware as a female buyer. They will happily rip you off. GO TO ANOTHER DEALER!!!! More

Did all they said they would. Tom went out of his way to ensure my daughter was setup for her first used vehicle. Went out of his way for us and I greatly appreciate the effort he Tom went out of his way to ensure my daughter was setup for her first used vehicle. Went out of his way for us and I greatly appreciate the effort he has put in to out my girl at ease with her first car purchase !! Thanks for everything Tom will definitely be seeing you for my next used vehicle ! More

Great service, great vehicle, no pressure. Kia west was one of many dealerships I visited while shopping for a vehicle, Tom was awesome and so was the manager, Adel. They weren’t pushy and had Kia west was one of many dealerships I visited while shopping for a vehicle, Tom was awesome and so was the manager, Adel. They weren’t pushy and had answer for every question I had. They were open to price negotiation and wanted to make sure I was getting the best deal. Full service and detail upon picking up my new vehicle, very pleased with service and purchase! Thank you Kia West More

Sadly Disappointed I wish I had a good experience like most of the reviews, but sadly this is what happened to me. I decline the Paint Protection, Extended Warranty, I wish I had a good experience like most of the reviews, but sadly this is what happened to me. I decline the Paint Protection, Extended Warranty, etc. after reaching that agreement Edgar prepared the papers and when signing, he said pointing to take note that we declined those mentioned and have them signed. As a first time buyer, I was excited and anxious to drive my brand new vehicle. After arriving at home from a 3 hour drive, I looked at the papers and behold a $2849.99 Value Added Package and I asked him what they composed of, a Block heater, Wheel locks, mud flaps, floor mats, 24hr roadside assistance, paint touch up pen, courtesy transportation service, first free oil change, power polish before delivery, full detail of vehicle and a Premium Members Card. I was shock that this was not mentioned, explained or even offered optionally. My experienced as a first time car buyer and trusting them in good faith was disappointingly unforgettable. More

Great experience From the moment we stopped at Kia West Used Cars Tom Braid was there to great us and listen to what we were looking for. He came up with a great sele From the moment we stopped at Kia West Used Cars Tom Braid was there to great us and listen to what we were looking for. He came up with a great selection for us to look at. Tom was very helpful and I will recommend to anyone I know looking for a used vehicle to see him. More

Excellent Service The staff answered all of my concerns and I was approved to purchase the vehicle I wanted. Would certainly recommend Kia West Edmonton to anyone consi The staff answered all of my concerns and I was approved to purchase the vehicle I wanted. Would certainly recommend Kia West Edmonton to anyone considering purchasing a vehicle, new or used! More