Kia West Edmonton

Buyer Beware My experience with them: - Vehicle prices and accessories not posted or discussed on any cars in their dealership - Trade in value promised then cha My experience with them: - Vehicle prices and accessories not posted or discussed on any cars in their dealership - Trade in value promised then changed on final sales invoice, as well as interest rate quoted - Promised several things by the sales rep, then they were removed from her quote post-it notes - Sales rep quoted price, interest rate and loan payout included, totally different from bill of sale - Promised 3 times, painted black rims on pickup, not done - Promised free oil changes for life, nothing shown on bill of sale - Told I had to pay a deposit on just the purchase offer alone, even with a trade in vehicle - Trade in value and interested rate, changed 3 times, to a higher amount, then reduced on BoS - Finance guy added several things, barely discussed, price not given or shown - Bill of Sale not discussed line by line, lots of extra costs added - Charged $499.00 just to write up and handle the sale paperwork, for about 30 minutes work if that - Outrageously charged for fabric protection, 3M hood chip plastic film, undercoating & paint sealer - No warranty given or shown, other than the obvious hood plastic film - No proof that it was even done, charged over $4K (a can of Scotch Guard fabric spray is $14,00.) - No warranty certificates given on extra items paid for - Supposed to get KIA rewards card, not given - About 10 minutes spent going over the car details on pickup - No warranty information given - Total lack of sales knowledge on what the new car even came with to begin with - Wanted my old car back, wanted the deal canceled wrote 3 people totally ignored - Wrote KIA Canada, they wrote back they basically have no control over franchise dealerships - Wrote on line review, the president claimed he would not accept anything less than an A+ review - That looks and sounds very impressive, but means nothing - Mission One is to get your signature on a bill of sale, then get you out the door. - Do not sign anything until you thoroughly understand your consumer rights and the sale details - They asked me to give them a 5 Star review... More

Exceptional service for an out-of-province traveler. On February 19th we stopped at the KIA Dealership in Edmonton with a request for immediate assistance with a couple of issues that had arisen suddenly On February 19th we stopped at the KIA Dealership in Edmonton with a request for immediate assistance with a couple of issues that had arisen suddenly with our Sportage. There was urgency from our perspective since we would be driving from Edmonton to Moose Jaw with our young grandchildren (3 and 5) the next day in extremely cold temperatures. Natasha was very courteous and accommodating in getting our vehicle in and promptly dealing with our issues. In addition she also dealt with a recall notice that had been issued recently. Excellent service is always appreciated, but especially under the circumstances. More

Tom braid is awesome I have to say that Tom Braid went above at the time of my purchase. He took the time to go over all options of my new suv. And he went out and got u I have to say that Tom Braid went above at the time of my purchase. He took the time to go over all options of my new suv. And he went out and got us a steaks dinner for our anniversary,as that was the day I got to pick up my new purchase. Thanks Tom from Jennifer and Paul More

Fantastic Customer Service! Tom Braid, an amazing sales representative! He went way beyond to help me with my purchase. I would very highly recommend this dealership. Tania Tom Braid, an amazing sales representative! He went way beyond to help me with my purchase. I would very highly recommend this dealership. Tania Pistotnik More

4 Thumbs up! Very proffesional staff, easy going not pushy, Mike in sales went out of his way to be helpful, Kathleen (in finance) patience was bar none. The Kia Very proffesional staff, easy going not pushy, Mike in sales went out of his way to be helpful, Kathleen (in finance) patience was bar none. The Kia Stinger car is a competetor with other high luxury sedans for half the price :) More

Amazing customer service in the service department! Came in to get my vehicle serviced and was helped by Juliana. She was extremely friendly and addressed all of my concerns with ease. Will be returning Came in to get my vehicle serviced and was helped by Juliana. She was extremely friendly and addressed all of my concerns with ease. Will be returning because of this phenomenal customer service! More

Amazing customer service! Juliana was helping me when I went in for a service. She was very polite and went above and beyond. Amazing customer service! Thank you for making it Juliana was helping me when I went in for a service. She was very polite and went above and beyond. Amazing customer service! Thank you for making it a great experience for me! More

Great people Had a great time, good test drive x2 . Good deal. Informative, willingness to help. Would reqimend this dealership to others. Tom was hurmourous and m Had a great time, good test drive x2 . Good deal. Informative, willingness to help. Would reqimend this dealership to others. Tom was hurmourous and made us feel comfortable. More

Not pushy Tom was nice and very helpful. Often at dealerships people are pushy, and Tom clearly just wanted to help. We came across this dealership by accident, Tom was nice and very helpful. Often at dealerships people are pushy, and Tom clearly just wanted to help. We came across this dealership by accident, and it was lucky we did! More

Staff threatens when customer has concerns I have had ongoing issues since I purchased a Kia Sorrento from Kia West Edmonton regarding a mat for the hatch of my new Sorrento that I did not rece I have had ongoing issues since I purchased a Kia Sorrento from Kia West Edmonton regarding a mat for the hatch of my new Sorrento that I did not receive. Since then I have not been contacted by Kia West Edmonton with efforts to resolve this issue. I have left phone messages and emails to Mr. Ricci and his son’s and have had no reply. On January 8, 2019 I went to Kia West Edmonton to get the first oil change in my new Sorrento. At this time I went into the sales area to ask about the above issue and talk to one of the Ricci’s. While I was waiting a salesperson from Kia West Edmonton approached me to inform me that the back hatch mat would not be included. When purchasing our Sorrento the mats were to be included but it was a verbal agreement. I was never told that the hatch mat would not be included until after the sale was completed and I had possession of my new vehicle. The sales person also told me that I was to not contact Kia Canada again and if I did Kia West Edmonton would charge me. I had requested to speak with one of the owners. I had observed that Mr. Ricci and sons were in the building. I was told repeatedly to wait as they were all busy. I waited over one hour to speak with Mr. Ricci and was eventually told by the receptionist that he would not speak to me and I was handed a business card. This card was a lawyer’s card. At this point I was again threatened that any contact with Kia Canada or any social media posts was not advisable. I consider what Kia West Edmonton did as a threat and their sales/customer service unethical. The lack of professionalism and integrity within Kia West Edmonton is appalling. I will not be threatened by a company that has such little regard for honesty and customer service. If you want to buy a Kia do not buy it at Kia West Edmonton. More