Kia West Edmonton

Excellent Customer Service Juliana from the service department goes above and beyond for her customers. Her attention to detail and dedication to meeting every need is outstandi Juliana from the service department goes above and beyond for her customers. Her attention to detail and dedication to meeting every need is outstanding! I've never had a service appointment where she didn't explain to me exactly what my car needed. In her consultations with me on pricing and options to fix problems at hand I never felt pressured into anything, she is always 100% transparent and to the point - this is greatly appreciated. Overall highly recommended. More

I would never recommend this place to anyone. I bought a used vehicle from KIA west edmonton. It had a low tire when i purchased it. With promise to have all tires in working order if they didnt hold air af used vehicle from KIA west edmonton. It had a low tire when i purchased it. With promise to have all tires in working order if they didnt hold air after they had been filled up, the dealership wrote "will patch tire" instead of replace. All our verbal conversation about replacing tires was forgotten and the fine print told all about how this dealership will do anything to get a sale. It took me a week to get a hold of Mark the used cars salesman. And i am still waiting for a response from KIA canada. Mark from used cars said he will put a plug in the tire, and if that doesnt hold that i shouldnt worry about it. "what if a plane falls from the sky and hits it" was his attitude. I hope kia responds and i hope koa can find the budget to pay qualified people for these posistions in the future. My vehicle wasnt a Kia model, it was a used truck with a 51,000$ price tag. If your reading this, go anywhere else. More

Never trust them. Told me that my deposit is refundable then changed their words. Never going to do business with them and never going to refer them for anyone then changed their words. Never going to do business with them and never going to refer them for anyone More

ALWAYS my go to Kia dealer Always taken care of here. Accommodating, kind and just an amazing crew! Engine recall was taken care of fast, they are always accommodating to my Always taken care of here. Accommodating, kind and just an amazing crew! Engine recall was taken care of fast, they are always accommodating to my last minute needs when something goes sideways (since it always does with my luck). PS. the extended warranty has always saved my butt so I will never say it is a bad idea if buying a Certified Pre-Owned Kia More

Taken Advantage Of A couple weeks ago I had to have my car towed there as it was making a "clunking" noise and I was concerned about driving it as I live four hours away A couple weeks ago I had to have my car towed there as it was making a "clunking" noise and I was concerned about driving it as I live four hours away. I was told by service that the front rotors were very very rusty and needed to be replaced at a cost of $510.00 dollars. I asked if I could drive with the old rotors so I could take my car to the Kia Dealership where I live and was told NO. As I was afraid to drive back to where I live I felt I had no choice but to have rotors replaced. When I was called that car was "fixed" I asked for the old rotors. Upon my return to where I live I went to the Kia Dealership where I live and showed the service department the old rotors and they said there was nothing wrong with them and did not need to be replaced. I have never felt so disgusted and ripped off with a dealership as this one. I will never recommend or go near this place again. They will tell you your vehicle needs work when it doesn't. Dealership does not even deserve a rating of any kind. More

Very aggressive and never wrong Kris told me that he recorded me saying we have a deal and that I will not get my $2000 DEPOSIT BACK, the fact that they record conversations and try Kris told me that he recorded me saying we have a deal and that I will not get my $2000 DEPOSIT BACK, the fact that they record conversations and try to use that against you is disturbing I then was told that I stole the car and changed the deal, they have now told me that they will not service my vehicle if it needs warranty this right from the owner, please be carfull if buying a vehicle at Kia West, they are great until you give them your money,then every thing changes if you have a concern More

BUYER BEWARE PURCHASED A KIA RIO. 5 DOOR...2019...CAME HOME TO FIND 2018 SHOWROOM CAR WITH AD ..SAID 3500 OFF MANAGER SPECIAL....$22530..MINUS 3500...CANCELED THE PURCHASED A KIA RIO. 5 DOOR...2019...CAME HOME TO FIND 2018 SHOWROOM CAR WITH AD ..SAID 3500 OFF MANAGER SPECIAL....$22530..MINUS 3500...CANCELED THE FIRST DEAL..PROCEEDED TO BUY SHOWROOM CAR.... TOLD THAT IS A CASH ONLY .....MY DEAL ON PAPER HAD 3000 REBATE...BUT WAS NEVER TAKEN OFF TOTAL PRICE...PRICEY AD ONS.....ETC...SECOND DEAL NEVER EXPLAINED TO ME....MY BAD..SHOULD TOOK TIME TO READ ALL....499 FOR WHEELS AND RIMS...WHICH ARE ALREADY ON CAR AS UPPER MODEL...3M..1500...TOTAL RIP OFF...AND I CAN GO ON AND ON...WATCH YOUR WALLET!!...NEVER SEEN SALES PERSON TILL PICKED UP CAR ...PAID WAY TOO MUCH....BUT ON A HIGH NOTE...GREAT LITTLE CAR...DEALER SUCKS... More

Dealership lacks integrity I initially inquired on the purchase of a used vehicle from Kia West Edmonton via their website www.kiawestedmonton.com on May 8, 2019. Mark Jones the I initially inquired on the purchase of a used vehicle from Kia West Edmonton via their website www.kiawestedmonton.com on May 8, 2019. Mark Jones the Sales Manager corresponded with me via email until May 13, 2019, and then he forwarded me to correspond with Sheldon Dimma the Senior Finance Manager. This correspondence was active until May 25, 2019 when Sheldon talked with his 2 sales managers via phone, and then refused to refund the money I was coerced into putting down before they would deliver it to me. They did not specify clearly if it was a down payment or a deposit. Sheldon demanded an immediate e-transfer to his personal account immediately, as the account manager for the dealership was gone for the day & all weekend. The sales agreement was not accepted by their financing company Axis Auto Finance because I used electronic signatures. Sheldon Dimma was sending out 15 pages of contracts for me to sign with his driver/salesperson Chris on May 25, 2019. At this point, Sheldon still refused to explain what all the additional fees on the price of the car were for; the fees from the finance company; why my agreed upon price with Mark Jones was higher to purchase their car, and why my appraisal for trade-in of mine was now lower. Sheldon never mentioned what their refund policy was. He always deferred to Mark Jones the sales manager, who has not replied to my inquiries. When the car arrived very late on May 25, 2019 here in Kelowna BC, it was grossly misrepresented in regards to its appearance. Also, after test driving it for the first time, mechanical issues were now prevalent. The pictures & description on their website are very misleading. They misrepresented the condition of their vehicle. Severe salt & rust damage on the body: engine: and undercarriage on the 2011 Dodge Charger. Metallic grinding noises when accelerating, very dirty interior; not registered under their dealership name; coerced one of their salespeople to drive the car to my home while driving with an illegally registered vehicle & no insurance. BC refused to insure because it was not registered to their dealership name; had tinted front windows & no front license plate holder which is illegal here in BC. None of this was disclosed before attempting to purchase. Sheldon also sent me a fake vehicle inspection supposedly done at their dealership, that was not accepted by an ICBC insurance agent. Sheldon Dimma & Mark Jones lied about the price; financing terms; and evaded all questions about refunds. Sheldon Dimma & Mark Jones have stolen my $5250 I was coerced to pay via e-transfer to Sheldon's personal account because he claimed their account manager was gone for the weekend. Now, after I refused to take their unsafe & severely damaged vehicle, they won't refund my money and ignore all my attempts at contact. I am a person with disabilities, and they have stolen my life savings and have caused me more health problems. I am now in the process of filing a formal complaint here with AMVIC & then CBC News Go Public. Legal counsel will be retained if necessary. More

Amazing Experience We dealt with Mike and Brandon and had a wonderful experience. All the staff here treated us great and we are very excited for our new purchase! Would We dealt with Mike and Brandon and had a wonderful experience. All the staff here treated us great and we are very excited for our new purchase! Would highly recommend. More