Kia West Edmonton

Shady, shady sales tactics. Best not to shop here. If you do, ensure that you work the price out on the final copy or you’ll have many expensive options no one needs. They use bi-weekly payments as your cost do, ensure that you work the price out on the final copy or you’ll have many expensive options no one needs. They use bi-weekly payments as your cost and then you get the eye-popping total with $5000 extras on the final sale copy. And good luck getting your down payment back if you change your mind after you see the final copy which is not shown until the second they want you to sign. More

Not Recommended To make a long story short, brought my vehicle in, did the walk around, signed off on no damage, came to pick it up and two marks were added to the wa To make a long story short, brought my vehicle in, did the walk around, signed off on no damage, came to pick it up and two marks were added to the walk around after I left with a different color pen. My front bumper now has a big dent in it. I brought this up and was told the tech noticed the damage after the walk around and that my vehicle had surveillance cameras on it the whole time, yet I was told by the service department my vehicle was taken off the lot twice, which was also mentioned in the paperwork, so I've been confused as to how they had eyes on it the whole time. I was also told the manager viewed the video 2 weeks ago, then last week I was told that they had just viewed it, so I've been misinformed twice now and those are just the ones that I've caught. I was told by the manager I could come in and view the surveillance tapes with them, I accepted and all my emails since then have been ignored. So I took my vehicle in, got a damaged vehicle back, I've been lied to and then when I prove I'm being lied to, I get ignored. I'll never give this place my business again, I'd suggest you think twice before dealing with this company. More

DO NOT GO HERE Kris Ricci, General Manager is a snake! He didnt return a deposit when we changed our minds within 12 hours. DO NOT GO HERE! If you want a Kia, please Kris Ricci, General Manager is a snake! He didnt return a deposit when we changed our minds within 12 hours. DO NOT GO HERE! If you want a Kia, please go somewhere else. North Edmonton Kia has way better service and prices. If his daddy didnt own the dealership, both Kris Ricci and Paul Ricci would be homeless. Rich entitled xxx More

Great place to do business Kris was great to deal with on my wife's new 2020 Kia Sportage Things were easy and straight forward. Best deal in the country, and I looked. Also Jim Kris was great to deal with on my wife's new 2020 Kia Sportage Things were easy and straight forward. Best deal in the country, and I looked. Also Jim salesman took care of everything she needed. Honest and Courteous, would definitely buy another vehicle from Kia West Edmonton. THANK YOU, More

Extremely poor service. I have been thoroughly disappointed both times I have had the misfortune of dealing with these people. I was told my warranty was covered by Natasha and then got the “o disappointed both times I have had the misfortune of dealing with these people. I was told my warranty was covered by Natasha and then got the “oops someone entered wrong info on computer” I was there for over 2 hours for a 20 minute diagnostic which they waived after realizing they had made a mistake. I bought some new headlights thinking the warranty work was covered. Extremely poor show and I would never choose to get my new or used car here or have service of any kind done here. Run fast Run far More

Great Vehicle, Great Dealership It has been an month since I purchased a new Kia Sedona L Van from Kai West. This van has a smooth ride, a light roomy comfortable interior, a super It has been an month since I purchased a new Kia Sedona L Van from Kai West. This van has a smooth ride, a light roomy comfortable interior, a super heater and the fastest power windows ever. I really like this vehicle and am glad I bought it. Manager Brandon, sale consultant Chris Cheslock, front receptionist Chris, all in service and especially Finance Manager Tarah lee Fardy are a great team. I was treated with understanding, fairness and professionalism. Thank you More

I visited the showroom to meet with Michael as he had sent me a video of a 2020 Ebony Black SX Telluride that morning. I went with my family to have their opinion . When we arrived it was already sold sent me a video of a 2020 Ebony Black SX Telluride that morning. I went with my family to have their opinion . When we arrived it was already sold - however there was a gravity grey one available, but an SX Limited - and the Ebony one we wanted was a SX. Therefore we had no interest in it. We did test drive it for reference only - and inquired on how long for another SX to arrive ? Also requested the value of our trade in. Once we received numbers back from Michael I requested new ones (and his boss moved some but no where near competitive )- as they were around 10 k less than anywhere else. Michael brought his manager out Brandon - and Brandon said that was all he could move and insinuated I should take the grey one that was the wrong colour and wrong model - as a black SX would be months away. Also stated that we would never get more trade for our Tahoe anywhere. This was all in a rather intimidating, aggressive manner to the point where my 11 year old son asked why he was angry after we left. This was the third week of August 2019. Well I must say that within one month we had a new 2020 Black SX from another dealership - and 7 k more for our trade than Brandon was offering. And a healthy interaction for our family throughout the process. Patience pays off and professionalism goes miles and miles - and word of mouth carries weight. More

Excellent Customer Service Juliana from the service department goes above and beyond for her customers. Her attention to detail and dedication to meeting every need is outstandi Juliana from the service department goes above and beyond for her customers. Her attention to detail and dedication to meeting every need is outstanding! I've never had a service appointment where she didn't explain to me exactly what my car needed. In her consultations with me on pricing and options to fix problems at hand I never felt pressured into anything, she is always 100% transparent and to the point - this is greatly appreciated. Overall highly recommended. More

I would never recommend this place to anyone. I bought a used vehicle from KIA west edmonton. It had a low tire when i purchased it. With promise to have all tires in working order if they didnt hold air af used vehicle from KIA west edmonton. It had a low tire when i purchased it. With promise to have all tires in working order if they didnt hold air after they had been filled up, the dealership wrote "will patch tire" instead of replace. All our verbal conversation about replacing tires was forgotten and the fine print told all about how this dealership will do anything to get a sale. It took me a week to get a hold of Mark the used cars salesman. And i am still waiting for a response from KIA canada. Mark from used cars said he will put a plug in the tire, and if that doesnt hold that i shouldnt worry about it. "what if a plane falls from the sky and hits it" was his attitude. I hope kia responds and i hope koa can find the budget to pay qualified people for these posistions in the future. My vehicle wasnt a Kia model, it was a used truck with a 51,000$ price tag. If your reading this, go anywhere else. More

Never trust them. Told me that my deposit is refundable then changed their words. Never going to do business with them and never going to refer them for anyone then changed their words. Never going to do business with them and never going to refer them for anyone More