Key West Ford Sales Ltd

My contacts with both sales and service were very positive. Customer Service seems to be the key (pardon the pun) word at this dealership. I would recommend. positive. Customer Service seems to be the key (pardon the pun) word at this dealership. I would recommend. More

Bought a C-Max Hybrid off Key West Ford. We really liked Jennifer, the salesperson. She was new so we knew she wouldn't know everything about the car. I shopped around and KW seemed to have the best inter Jennifer, the salesperson. She was new so we knew she wouldn't know everything about the car. I shopped around and KW seemed to have the best internet prices. First we test drove the Energi but decided the Hybrid was the car for us. Test drove it and bought it that day. Jennifer was thorough in loading the nav card and making sure everything was ready and clean. She even offered to sync my phone. My dealings with Key West went sour when I found a dealer advertised internet price for $500 less than I paid. To make a long story short, the assistant manager Cam called me and stated that it was a "previous month promotion" (xx: nothing stated this on the ad, and the website price I paid was a "previous month promotion" I bought the car on March 1 and I got the February price) and that they had given us too much for our trade in (relevance?) I was made to feel that I should be happy with the great deal I got already. I was in sales for a lot of years. Integrity means standing by your ads and being honest with your customers. A few days after the sale I got a ridiculous email from "Dacey" telling me that Key West builds relationships with customers on a "foundation of trust". More

I purchased my vehicle from Key West Ford and that was an excellent experience. the service element kicked into effect right after. I was introduced to the Service Dept and promised great service for as lo excellent experience. the service element kicked into effect right after. I was introduced to the Service Dept and promised great service for as long as I owned my Ford F150. I received gentle reminders from Key West Ford via email or mail to remind me that my vehicle is due for service. Making an appointment was easy and when we dropped off the truck we were offered a courtesy lift while we the vehicle was being serviced. The vehicle was ready on time as promised, which means a lot to me as I schedule my day with 3 kids. My vehicle service was explained to me, my vehicle was given a report card so I am clear on what issues may arise sooner than later. My vehicle was washed and the inside dash wiped down. The price was awesome, and everything that my vehicle needed (oil change, tire rotation, inspection and fluids topped up) was done. It makes me feel comfortable to know that genuine Ford parts are used in my Ford. I have another vehicle (Korean brand) and although the service there is good, it doesn't compare to Key West Ford. I highly recommend them for your next purchase of your vehicle. They have a huge lot, Dave H. in sales is awesome, Bonnie in the Business office will get you best rates, and then you are left with the amazing Service Staff. I highly recommend Key West Ford! and Ford F150 is pretty awesome too. More

The reason I went to Key West was because a friend told me about it. I was a little sceptical at first because I had never bought from a dealership. However; from the moment I stepped on the property I fe me about it. I was a little sceptical at first because I had never bought from a dealership. However; from the moment I stepped on the property I felt welcomed. Friendly sales associate and receptionist greeted me. I met with Flynn and he helped me find exactly what I was looking for. More

Found my dream car(Shelby GT500) on their web site and requested info. Within an hour I was contacted by Dacey with what I had requested. From there I dealt with Wes for pricing including some additions t requested info. Within an hour I was contacted by Dacey with what I had requested. From there I dealt with Wes for pricing including some additions to the vehicle. His pricing was more than fair. As I am in Calgary they held the Shelby for me until I could come out and see it. Key West picked me up at YVR and Jag took great care of me the rest of the way. Outstanding people, outstanding dealership. More

Now I'm enjoying my 2013 ford flex thanks to Joel and his team specially Ray who helped me out to give me the best deal. Thanks Guys, hope to do business with you again in the near future. and his team specially Ray who helped me out to give me the best deal. Thanks Guys, hope to do business with you again in the near future. More

My buying experience at Key West Ford was exceptional. I went in looking for an inexpensive SUV and I am now a proud owner of a 2009 Kia Sportage. The staff there were friendly and helpful and they definit went in looking for an inexpensive SUV and I am now a proud owner of a 2009 Kia Sportage. The staff there were friendly and helpful and they definitely made my experience stress free. I would definitely recommend them to anyone and will be buying my next car from them. More

I can tell keywest dealership makes a very positive experience starting with a quick response to my online request for information, continuing with the sales manager and the test drive with Noella, and experience starting with a quick response to my online request for information, continuing with the sales manager and the test drive with Noella, and finally dealing with the finance department- Bonnie and Gurj. Thanks to all the Keywest team to help me to realize this dream come true. Thanks Keywest team!! More

Key West Ford provides the best customer service I have ever experienced in a car dealership. All the staff is friendly and personable. hey know their 'stuff' and really want to please you. Both my wife ever experienced in a car dealership. All the staff is friendly and personable. hey know their 'stuff' and really want to please you. Both my wife and I are driving Ford products and we couldn't be more pleased. Whenever we have brought the vehicles in for servicing, the staff have been great and there's been no waiting around. More

In August 2013 I had enough of the constant repairs of my aging Mercedes and decided to lease a Ford Edge from Key West Ford. First of all the AWD Ford Edge Sport was an excellent choice. Its fast and comfor aging Mercedes and decided to lease a Ford Edge from Key West Ford. First of all the AWD Ford Edge Sport was an excellent choice. Its fast and comfortable to drive and now I have a single payment of under $1000 compared to the ever mounting bills of the Benz - plus it starts every time and doesn't break down. Its been over 6 months and we still love our Edge. Flynn and his team were very helpful getting us on the road as fast as we could once we made the decision to lease and the service department is all I could ask for getting the vehicle in for service and out as fast as they can. They even wash and vacuum the vehicle after every service. I send anyone I know that is looking to purchase or lease a vehicle to Key West Ford. More