Key West Ford Sales Ltd

Beautiful Ford C-Max Hybrid Bought a "Demonstrator" Ford C-Max Hybrid from Bradley at Key West Ford in New Westminster, BC. A wonderful experience. I now have driven the C-Max Bought a "Demonstrator" Ford C-Max Hybrid from Bradley at Key West Ford in New Westminster, BC. A wonderful experience. I now have driven the C-Max for a month and filled the tank for the first time and it only cost $40. This is less than half of what my old car would have cost to fill the tank. I love this car. How can the interior be so big, comfortable, and quiet in such a small car? My handicapped scooter fits in the back. A real plus in mobility for me. Thank you Bradley and all at Key West. More

Difficult Experience Made Easier Michael found a car that suited my needs. Customer Service allowed me to drive a beautiful F150 for almost 2 months while they waited for new parts. T Michael found a car that suited my needs. Customer Service allowed me to drive a beautiful F150 for almost 2 months while they waited for new parts. They really helped me out of a jam. Detail shop didn't do a great job, but I would highly recommend Michael and the Customer Service team. More

2008 Black Ford Ranger! Wonderful no pressure customer service and a beautiful and welcoming sales department Tyler Birdsell is an awesome vehicle sales professional who pr Wonderful no pressure customer service and a beautiful and welcoming sales department Tyler Birdsell is an awesome vehicle sales professional who provided great customer service and also provided excellent product knowledge/general advice throughout the process. Joel Isfeld is an excellent Sales Manager who really helps get you into a vehicle that you love for an excellent price. Will definitely be coming back in the future . Will also be referring my buddies to Key West Ford for sure! :) More

Not a Pleasant Experience after buying from Key West Ford Hi Kendra, I am extremely upset with the way I have been treated by staff at Key West Ford. Approximately two week ago I purchased a 2014 Ford Must Hi Kendra, I am extremely upset with the way I have been treated by staff at Key West Ford. Approximately two week ago I purchased a 2014 Ford Mustang. I did not sign any paperwork until the price and financing was approved. The deal was approved, car put into my name and I paid Key West Ford, ICBC and drove away happily with the new Ford. Last week I started to receive several phone call and texts trying to renegotiate the deal and your Key West employees threatened to get "legal" involved. I have been lied to several times since buying the car and now it is time to talk with an outside agency or advocate for customers having problems with Ford Dealers? What do you recommend? Also, who is the owner / dealer principal? Terry More

Such a disappointment A terrible experience! Terrible customer service from start to finish. Tried to sell me a used 2011 Ford Ranger for more than the original MSRP. Seriously? Their price or th Terrible customer service from start to finish. Tried to sell me a used 2011 Ford Ranger for more than the original MSRP. Seriously? Their price or the highway. Very little to no room for negotiation. Just a poor attitude all around and sales associates with a poor attitude who just want you to leave and never come back (and if this is their strategy, it's working). I would never visit this dealership again. I was made to feel like I was not welcome here. In contrast to my negative experience at Key West Ford in New Westminster, I received fantastic service and was actually able to negotiate with the cool folks over at West Coast Ford Lincoln in Maple Ridge. If you want the best price, don't waste your time dealing with Key West Ford. Head over to West Coast Ford Lincoln. The sales team there were all extremely positive and friendly. They gave me their business cards. They followed up with me with phone calls to answer my questions. Key West Ford did none of this for me. I had to call them myself. They put in zero effort to try and make a sale. I would be more than happy to discuss my negative experience at Key West Ford New Westminster with their manager. For the record, I DID end up closing a deal at a different dealership. UPDATE: On 09/16/2014 I received a phone call from Cameron, Assistant General Manager, following up with my concerns. He informed me that this is not their typical level of service and explained that their dealership strives to provide good service to everybody. He offered me a coffee and free oil change, as well as an apology for the poor service I received. But the fact remains, that they lost a sale that day to a different dealership and since I now will have 10 free oil changes over 5 years for my new Nissan, so I'm unlikely to accept their offer for a free oil change. If you are at this dealership and are having a bad experience like I had, my advice would be to try and ask for Cameron specifically. Maybe if he had been the sales agent, I would have ended up signing a deal for the Ranger on that day. But it wasn't meant to be and the sales team at Key West lost a sale and possibly future business from other members of my friends and family. My brother and his girlfriend who were also at the dealership with me that day, also remarked afterwards at how badly we all felt as we left Key West Ford. Which just wasn't the case at the other dealerships we visited that day. My friend and his mother actually purchased two new vehicles several years ago at the West Coast Ford Lincoln dealership and they described their experience as very positive. They urged me to visit that dealership, but living so close to Key West Ford, I started off at a their dealership, which is closer to my home. It's unfortunate that Key West Ford could not provide me with a positive buying experience. At the end of the day, I think they should know that I was ready to buy that truck, and put a deposit down on it. Instead, I signed papers for my new Nissan at a different dealership. My final advice to Key West Ford is to train your sales agents to listen more to what your customers are saying to you. Never let a customer leave without a business card or their contact information. Build rapport with them and above all else, treat them with respect. More

Very pleasant experience I was very impressed with my salesperson Tyler Birdsell. He identified what I wanted and the sourced the car with the colour and equipment I wanted. I was very impressed with my salesperson Tyler Birdsell. He identified what I wanted and the sourced the car with the colour and equipment I wanted. Gave a most thorough talk through the features of the car and then demonstrated the most significant ones. I was very impressed with the level of service from Tyler and found the sales manager good to deal with. I would have no hesitation in recommending Key West to my friends. Peter Phillips More

Terrific experience I was impressed with Dean's knowledge about the product and way of putting me at ease as I purchased my first truck after shopping all over the lower I was impressed with Dean's knowledge about the product and way of putting me at ease as I purchased my first truck after shopping all over the lower Mainland. He and the sales manager, Chris, were terrific. i wold definitely go back to the dealership based on my experience there. More

Emergency situation handled immedetley On evening of 3 Aug I backed into a pillar in a parking garage breaking the rear light. We were leaving for the US in morning with our guests from Fin On evening of 3 Aug I backed into a pillar in a parking garage breaking the rear light. We were leaving for the US in morning with our guests from Finland. I called Key West service at 9 AM, explained the situation and they said come in right now. By 10 AM we were on our way to US. Thank you for the wonderful service. More

2014 Mustang Coupe I had been thinking about buying a new Mustang for some time. I had been reviewing dealerships on line, and since Key West seemed to have the best in I had been thinking about buying a new Mustang for some time. I had been reviewing dealerships on line, and since Key West seemed to have the best inventory of Mustangs I took my son and went down to take a look after work one day. I met Michael Noyes and he answered my questions and showed me a few Mustangs that fit my criteria. It just so happened to be the day before my birthday .. what a good excuse to buy a new car! He introduced me to Chris De Wilde, and he came up with a fair trade in for my old vehicle and I was driving away in my brand new Mustang within a few hours. ... I even got cake!! :-) Happy birthday to me! I was very happy with how my son and I were treated and would say if you are looking for a car you'll be in good hands with the folks at Key West Ford. More

2014 Mustang GT coupe I had been looking at pre-owned Mustangs for about 2 years and hadn't found one that was close to what I was looking for. I'm very frugal and I'd nev I had been looking at pre-owned Mustangs for about 2 years and hadn't found one that was close to what I was looking for. I'm very frugal and I'd never bought a brand new car before. When I realized that 2014 was the last year of the body style I liked I decided I'd buy one if I could get a good deal on one I liked. Michael Nokes, my sales consultant, got me into a better car than I would have "built" for myself and for less money than I thought I'd have to part with. The whole team at Key West worked so well, but Michael Nokes really went above and beyond. I'm so thankful every time I get in my beautiful car. More