Key West Ford Sales Ltd

Great pre-sale service, unhappy with after sales service I purchased my 2013 Focus ST in Tangerine Scream in late July 2017. I initially met with Ian when I went to look at the car. Ian was very professional I purchased my 2013 Focus ST in Tangerine Scream in late July 2017. I initially met with Ian when I went to look at the car. Ian was very professional and friendly and I was very interested in the car after my first visit. On my second visit, Ian was not in at the moment and I was directed to Michael Nokes. When I first met Michael he was very nice and easy to deal with. Took the car for a test drive and worked out some numbers. Picked up the car a few days later and was overall happy. There are a few issues that I have that have made me unhappy with Keywest. When I initially bought the car I was only given 1 key FOB. I was told that they would try to get in touch with the last owners about getting any other keys. Also never received the CarProof that I was supposed to receive. After about a month I got into contact with Michael again about the Key FOB as I had not heard anything back from him. I went and met with him, once again very nice and friendly. Told me he was going to still try and get the Key FOB as well as get some pricing for some other items I was interested in for the Focus. The only thing I ever heard back for was the Paint pen I ordered. That's it. As someone who used to work in customer service I would never consider this to be acceptable. Even if I was unable to get the customer what they were asking for I would still contact them, but instead, I had to chase them down to get a response. Overall, I am happy with the car. It has some issues that need to be addressed. Pretty sure all warranty work. But I do enjoy driving it daily. But would I go back? I don't think so. In the end I was unhappy on the post sales service side of things More

Excellent customer service Amazing customer service and I felt the team went above and beyond to help get me into my car. Would highly recommend to anyone looking at getting a n Amazing customer service and I felt the team went above and beyond to help get me into my car. Would highly recommend to anyone looking at getting a new car! More

Bought a car. Jag Dhillon was excellent, great service. Great service start to finish. Super easy. The business end was seamless and no surprises. Made our lives ea Jag Dhillon was excellent, great service. Great service start to finish. Super easy. The business end was seamless and no surprises. Made our lives easy. More

Very friendly Awesome very detailed and helpful .good luck in your business. Thanks for your time and input. I had good experience with you and Ford ford. Awesome very detailed and helpful .good luck in your business. Thanks for your time and input. I had good experience with you and Ford ford. More

Great Guy Allan was awesome guy got me the best deal on F 150. I recommend him to anyone and the whole team is good people. Thanks guys ! Allan was awesome guy got me the best deal on F 150. I recommend him to anyone and the whole team is good people. Thanks guys ! More

Professional service I bought my Jeep from there. It was the smoothest purchase i ever made. Tom was delightful. He wasn’t pushy as some sales people you might encounter. I bought my Jeep from there. It was the smoothest purchase i ever made. Tom was delightful. He wasn’t pushy as some sales people you might encounter. I’ve had a few sales people I dealt with a few dealership prior to buying my car and I made my decision with Ford because of this experience( I have to mention Hamid at Subaru Dealership at Boundary is also great.). Tom is very informative and helpful. I can’t say enough good things about Tom and how professional him and his management team was. Go with these guys if you want to have a piece of mind. More

Pleasant experiance in purchasing my new vehicle. The total experience of purchasing my new vehicle from Allan was enjoyable. Allan was very informative explaining thing and did not push for a sale al The total experience of purchasing my new vehicle from Allan was enjoyable. Allan was very informative explaining thing and did not push for a sale allowing me to come to the decision that the car I wanted was the right vehicle for me. Every one else I dealt with at Key West Ford was also very friendly and helpful. All in all it was a pleasant experience and I would definitely do it again when the time comes. More

great team great guys. Rob set me up with a great truck, at a good price. when we were finishing, Ian came out and helped get the truck ready with paper work lic great guys. Rob set me up with a great truck, at a good price. when we were finishing, Ian came out and helped get the truck ready with paper work licence plates etc... Wes was a down to earth manager. I was impressed how these guys and everyone else in the sales department worked as a team. my truck was detailed perfectly. I would recommend this dealership to anyone looking for a new or used vehicle. I have certainly found the dealership that I would do business with in the future. More

Very pleasant car purchase experience with Peter Found a car online, called in and scheduled an appointment with Peter. He got the car prepared before we arrived and got us a great deal. Highly reco Found a car online, called in and scheduled an appointment with Peter. He got the car prepared before we arrived and got us a great deal. Highly recommend! More

Great crew Alan was great to deal with quick to get the deal done the whole crew got me in and out in record time with no hassle Alan was great to deal with quick to get the deal done the whole crew got me in and out in record time with no hassle More