Key West Ford Sales Ltd

Sales experience Lucas Macri served the most excellent customer service I have received In any ford dealership I have been to! Couldn’t ask for anytime different thank Lucas Macri served the most excellent customer service I have received In any ford dealership I have been to! Couldn’t ask for anytime different thanks! More

Simple and Accommodating Experience Having been to other dealerships, it was refreshing to find a location which was knowledgable and inviting. Marcus and Kal knew what i wanted right aw Having been to other dealerships, it was refreshing to find a location which was knowledgable and inviting. Marcus and Kal knew what i wanted right away and got me into a viable option which fit my budget and fulfilled my needs. - I will be recommending this dealership to my friends and family. THANKS KEYWEST FORD! More

Feeling Heartbroken & Ripped Off Was quoted a certain price on a vehicle. When I arrived they decided it would be appropriate for them to raise the price by $1,000. Gave me some xxxxx Was quoted a certain price on a vehicle. When I arrived they decided it would be appropriate for them to raise the price by $1,000. Gave me some xxxxxxxx excuse that because I didn't bring them my trade, which they were going to give me $5,000, that was why they had to raise the price. I guess it didn't matter that I had upped my cash downpayment from $10,000 to $15,000. Then they take me to the so called manager. He shows me a screen with the dealers cost on said vehicle. I see that there is a fee of roughly $580.00 that is listed as service/shop costs. I said that I would not pay for the shop fees that I felt it should be on their dime not mine. They then tried to give me some xxxxxxxx excuse saying, "Oh, you don't have to pay for that because it gets added into the cost of the vehicle!" I don't know what planet these people are on. If it gets added to the cost of the vehicle I'm buying then, "xxxx YES" I'm paying for it. The only paper they could produce for me from the shop showed a bill of $198.00, $150 of which was for an oil change. I guess because I have xxxx and a xxxxxx they assume I'm an idiot. They wouldn't even budge on their documentation fee of almost $600.00. I held back tears the whole time I was there. Buying my first fully loaded vehicle and waiting almost 40 years to do so should have been a happy experience. Sadly to say it was one of the worst days of my life. Please do not give Key West Ford in New Westminster your time or money! Side note: Yes they were friendly. You have to put on that type of fake facade when you know you are literally screwing someone up the xxx. More

My new car experience I have driven by this location many times in my working career,and when i decided to buy a new vehicle,i chose to start my search in New West at Key W I have driven by this location many times in my working career,and when i decided to buy a new vehicle,i chose to start my search in New West at Key West Ford.The staff were very professional,knowledgeable,and courteous.I felt that i didn't have to go anywhere else.Thanks Kal... and the rest of the guys . More

Great salesman I have been to many dealership looking around for a used car but when I visited key west ford and meet Allan, the salesperson over there. He is a grea I have been to many dealership looking around for a used car but when I visited key west ford and meet Allan, the salesperson over there. He is a great guy and gives u all the details of the car and most of all he is not pushy and negotiates very well and gave me a great deal on the car. I feel if someone wants to buy a used car , he should visit key west ford and meet Allan and definitely he will give u great deal. More

You can spend a lot of time shopping for a vehicle. I did not want to visit every dealer and do the dance. Instead I phoned the top salesman at the top dealership that had a reasonable number of F150s o I did not want to visit every dealer and do the dance. Instead I phoned the top salesman at the top dealership that had a reasonable number of F150s on the lot to choose from. Robert Antoniak was great. I phoned him up and he put the deal together within an hour. Prices were very similar to the unhaggle.com suggestions with all the incentives from Ford. Very straightforward. We narrowed down to 2 possible trucks, haggled for a few minutes over some accessories and were done. Robert also made sure that all the paperwork and details flowed smoothly and followed up a few times to make sure everything was good. You can spend a lot of time shopping for a vehicle. Robert didn't waste my time. And I am very happy with the truck! More

Salesman was very helpful Jag helped us find just the right previously owned vehicle, texted me right away when new stock came in that fit our requirements. The rest of the tea Jag helped us find just the right previously owned vehicle, texted me right away when new stock came in that fit our requirements. The rest of the team was very respectful and courteous in completing the purchase. More

AWESOME Went there to sit in a few vehicles that i had my eye on. Later that week went back to drive a car, sat down and got it priced out. Went for coffee se Went there to sit in a few vehicles that i had my eye on. Later that week went back to drive a car, sat down and got it priced out. Went for coffee sent them an offer and they delivered an excellent vehicle for an excellent price! Jeff was nothing but exceptional for me, helpful from start to finish. Michael is a straight shooter so you know what to expect. Can only recommend going to these guys. More

Amazing Service in all departments I Had the pleasure of buying a used Ford Focus ST from Key West Ford about a month ago after having a bad experience at another dealership. We went to I Had the pleasure of buying a used Ford Focus ST from Key West Ford about a month ago after having a bad experience at another dealership. We went to look at the car, Ian came out and greeted us and then left us alone unless we had questions, he wasn't pushy or aggressive which was a nice change. I decided to take the car to my shop to do my own mechanical inspection, car checked out except for a small oil leak, but I decided to pull the trigger since it would be repaired under warranty. This was my first time financing a car but Ian, Gurj and Michael Nokes explained everything in great detail and didn't rush anything. Brought the car home and waited a few days to book it in to get the oil leak repaired. I phoned the Key West service department and was helped by Tony and Sue and made the appointment. Two days later I went to pick up the car and being a mechanic, decided to bring the car back to my shop to check out the repair which was done very well. A week later I phoned the parts department to ask about some accessories and was happy to see that the amazing customer service covers the entire dealership. Michael even phoned me a few days after to ask me how I liked the car, he also answered every question I had after buying the car promptly and thoroughly. This is an amazing dealership with amazing customer service, I would go to Key West Ford even if I wasn't buying a Ford. Thank you Ian, Gurj, Michael, Sue, Tony and everyone else at Key West Ford for taking the stress out of buying a car. More

Bought a used vehicle quick and easy! We walked into dealership and found Jag as we had dealt with him before. We had no intentions of buying a vehicle that day but left very happy with ou We walked into dealership and found Jag as we had dealt with him before. We had no intentions of buying a vehicle that day but left very happy with our new Elantra! More