Key West Ford Sales Ltd

Pretty Good So Far I purchased a 2017 Taurus SHO on Oct 20. Whole transaction from test drive to driving off the lot with my new car, was relatively painless. Only issue I purchased a 2017 Taurus SHO on Oct 20. Whole transaction from test drive to driving off the lot with my new car, was relatively painless. Only issue was a missing owners manual, which they said they would find and mail to me. A few days later, I received a call from Michael Nokes (an excellent sales mgr), stating that they could not find it and ordered a new one for me. Awesome. A month later, I finally had enough of the waiting and called them again wondering why I hadn't received it. "Oh... it just came in". Riiiiight... LOL. Regardless, I am happy. The only other issue I have is that, I was told my car came with Ford Pass. It does not. The Fusion Sport I was also interested in, did. So a little (a lot) disappointed about that, but I think the salesman was new and didn't know all the features that the different models have. The Taurus (even my SHO), does NOT come with Ford Pass. Sigh. My only other complaint is with the financing. I read on their website of rates at 4 or so percent. I was given a rate of almost 7 %. As a federal employee with 30 years service in law enforcement and nearly no mortgage, and NO other debt, I expected better. A call and email to Michelle inquiring about this, garnered no response, so I took it upon myself to call Coast Capital Savings and today signed a contract for 4.25% .......much better! Car has so far performed excellent. As for service, too soon to tell. I have not reached the mileage required for an oil change etc. Overall, I am happy with Key West and would recommend them to others. More

Painless car purchase Jeff Upton and the team at Key West Ford Sales were great to deal with. They were super helpful and responsive to all questions, and went the distance Jeff Upton and the team at Key West Ford Sales were great to deal with. They were super helpful and responsive to all questions, and went the distance to make a deal. There was no pressure at any point along the way. I have bought cars before and often came away feeling somehow fleeced....NOT the case here. More

Jag was very professional and knowledgeable. Jag was very professional. He listened to what i wanted and helped me find my new suv. He answered all my questions in a manner i could understand Jag was very professional. He listened to what i wanted and helped me find my new suv. He answered all my questions in a manner i could understand. It was stress free . Thank you More

Genuine service, great people I was looking for a used car with a tight budget and found the ad from Key West Ford online. I called the place and Robert answered. He gave me basic I was looking for a used car with a tight budget and found the ad from Key West Ford online. I called the place and Robert answered. He gave me basic information about the car and sent me all the documents (car proof etc.) via email within 5 minutes. I booked a test drive and I brought a mechanic friend with me so he can check the car for me. My mechanic friend threw tons of questions regarding the car and Robert was able to answer all which showed how knowledgeable he was. Everything looked good and the car was in good condition but the price was still a bit over my budget. However, Robert really tried his best so I can get the car within my budget. Robert and a sales manager, Wes were very genuine and professional. I got the car I wanted for a very good deal. My experience there was amazing and I will absolutely recommend this place!! More

Greatest Apple Pie Ever This a great place to buy a car they were very warm and welcoming I would recommend buying a car from them again people at this dealership help you i This a great place to buy a car they were very warm and welcoming I would recommend buying a car from them again people at this dealership help you in many different ways they go out of their way to make sure that you get the best deal ever More

Thank you Sales and service visit. One lead to another and Peter O and management were very helpful with the situation I was in. I appreciate all that they did Sales and service visit. One lead to another and Peter O and management were very helpful with the situation I was in. I appreciate all that they did for me. More

Peter Olson at Key West Ford is a Rock Star! Pete had really taken care of us from start to finish; this is the first vehicle my partner and I had purchased together and he had made the process s Pete had really taken care of us from start to finish; this is the first vehicle my partner and I had purchased together and he had made the process so easy for us while taking the time to ease our minds for such a big decision. All considered, finding Pete at Key West was the best case scenario after months of searching in the proverbial shark tank that you would find at any other place. Peter and Key West Ford as a whole have been stellar at providing top quality service, I would definitely recommend Peter and his team to anyone looking to purchase a vehicle with peace of mind. His dealership has everything in house from financing to insurance whereas we could take our new baby home on the same day! There were a few items noted after the sale that Pete happily and speedily addressed that reassured us we are in good hands for years to come. Thank you Pete, Michelle and Wes; you all have truly been Rock Stars! More

New lease vehicle - amazing experience! Huge thanks to the team at Key West Ford! This is my second lease (first one 4 years ago) and they knocked it out of the park again. Really easy to Huge thanks to the team at Key West Ford! This is my second lease (first one 4 years ago) and they knocked it out of the park again. Really easy to deal with & no BS, just really straightforward and honest. Being a single female this type of purchase can easily be intimidating and/or difficult but Peter Olson and the team (Mike & Michelle) made it seamless and left me feeling confident about my purchase. Thank you! More

Great place Bought a Ford Escape Titanium and was one of the best car buying experiences I have had. At 72 years old I have had a few. Great dealership, was never Bought a Ford Escape Titanium and was one of the best car buying experiences I have had. At 72 years old I have had a few. Great dealership, was never under any pressure to buy or make a deal, Peter Olson was very knowledgable on the vehicles I was looking at and Wes Upton was great to deal with. It was friendly and quickly finalized. All in all a totally super place to deal with. More

Repeat Customer My wife and I have now each bought 2 cars each from Key West in the last 9 years. Great experience dealing with this dealership. My wife and I have now each bought 2 cars each from Key West in the last 9 years. Great experience dealing with this dealership. More