Key West Ford Sales Ltd

When I arrived at the dealership I was prompted by a man smoking in front of the building. He asked "what do you need?" I asked for a specific salesmen he told me hes never heard of him. I went inside to re smoking in front of the building. He asked "what do you need?" I asked for a specific salesmen he told me hes never heard of him. I went inside to reception and asked for him and waited again for almost 20 mins. Just to find out that the car I put a deposit on upon leaving to come to New West from Kamloops was sold on me. They couldnt refund my deposit either cause they had to mail it to me, which took 2 weeks and many phone calls..Whats brutal is there was never a alternative solution offered and I couldnt even imagine how awful i was treated. Like I did something wrong?? Hope they can get a grip on this behavior soon. More

We were already at the border to go camping and noticed that there was something wrong with the RV. We turned around and went to Key West Ford. They took us in and in an hour or so the vehicle was fixed an that there was something wrong with the RV. We turned around and went to Key West Ford. They took us in and in an hour or so the vehicle was fixed and the repair price was affordable! The staff and the mechanic were great! More

This dealership seems to work hard to live up to the cliche of the used car salesman. Information and stories changed so fast it was hard to keep track. Prices were outrageous and trade in allowances cliche of the used car salesman. Information and stories changed so fast it was hard to keep track. Prices were outrageous and trade in allowances unfair until I had my own knowledge and figures. I had to push before I ever got any call backs. The car I looked at was missing the trim level badge and was passed off as a significantly more expensive trim level. There are plenty of good dealerships and cars out there. Don't waste your time at Key West. More

This guy tried to sell us a 2006 car which was listed at over 16,000, but my wife and i knew that the exact car was listed at 5 other dealerships we had been to for 11,500. My wife wanted the one they had a over 16,000, but my wife and i knew that the exact car was listed at 5 other dealerships we had been to for 11,500. My wife wanted the one they had at key west for aesthetic reasons so we went there and explained the issue and told them that if they were willing to match the price we would walk out with a car right away. This Wes character then continues to tell me how i am crazy and don't know anything. He was quite insulting to my wife and I, and even to my mother in-law whom was with us at the time. I will never give them my business. More

PLEASE DONT GO THROUGH WHAT WE DID at KEY WEST FORD !! PLEASE DONT GO THROUGH WHAT WE DID at KEY WEST FORD !! It was on a monday we saw a ad in the paoper for 2011 escapes for 19999 so we calledd ahead an PLEASE DONT GO THROUGH WHAT WE DID at KEY WEST FORD !! It was on a monday we saw a ad in the paoper for 2011 escapes for 19999 so we calledd ahead and talked to Wes the sales manager (he seemed nice) , then when we got there we met wanye there senior guy and they said they would take care of us , that was the funniest joke ! We gave them our info cause we had found a vehicle we liked we were sold lol n so we went to the biz office and met Allan who was snyde and condesending we had up to 6500 down paymewnt and left a deposit, the next day we didn't hear from them so we called they told us they would know anytime and call us back , after calling a couple more times it was friday now , we finnally talked to michelle who toldd us we were approved with a 9000 dollar down payment and 550 dollar payment a month !" Its a 23000 dollar car" We told her that that wasn't good for us , so she said get a co signer , we did on saturday we faxed all the info to them ... Still no call monday comes around again so we call them wondering why its taking sooo long they said looks good we call you right back, tuesday still no call from key west but the bank did call the cosigner and said we were approved ! So I called keywest asking why they haven't called us to get our truck they said th would call us back again oh they didn't caLl either, so now a week thursday I hear from a friend who had the same problem with them she said she called coastal and told them about what they were doing anbd they matched th price and she got it from them that day , so I called coastal they told me that they would get me a truck and beat keywest price , then the next day we sent our info to them they told us in two hours we were approved and that they saw in the computer keywest got us a 17.9 percent interest ratebut coastal got us approved by ford credit for less than half the interest rate and we put 5000 down and our payments are 400 a nmonth now were driving ouir new truck from coastal and keywest still hasn't called us its bbeen 11days now the worst service I ever had please don't put yourself through it key west is bad news ansd shady! More

We had a very bad experience at Key West Ford. After finding a vehicle that we liked, we spoke with the salesmen and made a deal. I put a deposit on the vehicle. We were told that this vehicle was a loc finding a vehicle that we liked, we spoke with the salesmen and made a deal. I put a deposit on the vehicle. We were told that this vehicle was a local vehicle and didn't have a claim over $2000. When we came back the next day to sign the papers, we were told that the vehicle was out-of-province, and there were 2 claims - one over $2000. We walked away from the deal. A waste of time! More