Key West Ford Sales Ltd

I have purchased 4 vehicles from Key West Ford over the years. My daughter and son-in-law bought from them due to my satisfaction. years. My daughter and son-in-law bought from them due to my satisfaction. More

An absolutely lousy experience. I would NEVER recommend An absolutely lousy experience. I would NEVER recommend this dealer to anyone. We went to the dealership after seeing an advert on the net. After An absolutely lousy experience. I would NEVER recommend this dealer to anyone. We went to the dealership after seeing an advert on the net. After looking around the dealership for about 10 minutes, we finally come across a 'sales' guy. Told him what we were looking for and he says ' we don't sell cars with such pricing'. I had to show him their website and the car to convince him. Then he goes 'we don't have it anymore....but I'll still go and check'. We found the vehicle ourselves and showed it to him on THEIR inventory list. We go for a test drive and ask him to work the figures out. He then takes our vehicle to give us a trade appraisal. We asked him for figures....he goes ' I have to sign some documents first' - I told him, I'm not signing anything. Then he goes he needs my credit card details. WHY?? coz 'we can't quote unless we have that' - Really????? He gives me some ridiculous amounts and tells me to sign some documents and give him my credit card details. He then tells me that he is doing me a favor by taking my car as it will go to the junk yard then goes 'you can keep your car, we'll still you a $500 value as a discount' By this time we had spent 2.5Hrs there and I lost it. I took my keys and started walking out when I noticed one of their vehicles was blocking us, I go back in and he is talking on the phone to his manager bad mouthing me. He looks at me and continues. I got more furious and asked him to move the car, he then comes out with registration documents to my vehicle. WHY would he remove my documents without even asking or telling me????? It's coming to 3 hours now........and as we were about to drive off, another sales guy claiming to be a 'manager' comes to me and talks me into going back to the office to 'sort' the matter out. Nothing was sorted out. NEVER AGAIN! More

Called and spoke with Noella, and asked for information on a used vehicle on their lot. She didn't seem too interested in helping me. Ad on website and Kijiji didn't have price, just "call for info". W on a used vehicle on their lot. She didn't seem too interested in helping me. Ad on website and Kijiji didn't have price, just "call for info". When I mentioned a similar vehicle at a different dealership, she stated that, although that other dealership is owned by the same owners as Key West, that the price was probably cheaper because of hidden damage. Noella stated she would get back to me within the hour with the information I requested. 20 hrs later, no response. I called and asked to speak to a manager, and spoke with Cam, who said he was an assistant GM. When I advised him that I hadn't heard back from Noella, he said he would look into it. He called back 5 minutes later, and said that Noella told him she had called me back, and that I told her I wasn't interested. I assured him that I hadn't spoken to her, or otherwise I wouldn't have called. He stated that she was standing right in front of him, and that she is "religious" and he is pretty sure she wouldn't lie. I told him that she was a liar, that she never called me back, and that if she was indicative of the staff and service there, that I would go somewhere else. Avoid at all costs. More

From the moment I called I received nothing but help! The sales people were great and helpful. Finally with there help I was able to get the car I want ad afford! Whenever I buy again it will only be there! sales people were great and helpful. Finally with there help I was able to get the car I want ad afford! Whenever I buy again it will only be there! More

I bought a used 2007 Honda Fit at Key West in March, 2013. I declined the extra cost warranty, and just went with the basic Lubrico one that comes with the car. In May 2013, the engine light came on a 2013. I declined the extra cost warranty, and just went with the basic Lubrico one that comes with the car. In May 2013, the engine light came on and the transmission started shifting very hard. On that day, I had to be somewhere in a couple of hours, and Key West set me up with a loaner right away, so I made it in time. They had to send the car out to get the transmission fixed, which took about 5 days, during which time I had the loaner. The repair was completely covered by the warranty, and when I went to pick up the car I expected to pay the $100 deductible, but that had also been covered. Anyway, used car, transmission goes --- Did not lose any time at all as they gave me a loaner, and the car fixed with all costs covered. Potentially stressful situation completely trouble-free. More

A very positive experience starting with a quick response to an online request for information, continuing with the sales manager and the test drive, and finally dealing with the finance department. to an online request for information, continuing with the sales manager and the test drive, and finally dealing with the finance department. More

We called from Vancouver Island about a Traverse we were interested in only to find out it was a scam. The salesman, Larry, told us on the phone that he will price match a dealership here in our hometown an interested in only to find out it was a scam. The salesman, Larry, told us on the phone that he will price match a dealership here in our hometown and that we'd be leaving Key West with "big smiles" and that the hold deposit was $100. We took the ferry there to go test drive the car and we liked it. So we went inside to do business and Larry disappears while were doing paperwork with Ivan (manager). He gave us a different price and kept saying they can't go lower. We explained how Larry told us over the phone that he would price match our dealership and Ivan kept saying no. He then asked us for a down payment which we refused. We told him Larry said it was $100 to hold the car and he said no it would be a down payment. We left feeling scammed and annoyed. On top of that we have two small children we had to bring with us and the ferry cost was not cheap as you all know. So we went there for nothing. The next day Larry calls us and asked us to come buy the car and that he felt that he made friendship with us...YEAH RIGHT BUDDY! He disappeared...I wouldn't say that's friendship. He kept my husband on the phone for 30mins begging us to buy the car then we found out the day we came home they dropped the car price while we were there and NO ONE told us. I couldn't believe it. Larry was trying to tell us that the car will be sold this weekend...it has been there for a year lol. Anyway, please don't do business with these scanners. They are untrustworthy and will try to scam you for every penny you have. I'm glad we didn't do our cash deal with them. Good luck everyone. More

I contacted Maria via Craigslist inquiring into a Ford Edge Sport. From the beginning she was very pleasant to deal with and answered all of my questions in regards to the vehicle promptly. I then came Edge Sport. From the beginning she was very pleasant to deal with and answered all of my questions in regards to the vehicle promptly. I then came in for a test drive and met Joel, who got me set up with the test drive with one of his sales reps. Now, the sales rep was not a very personable person and was definitely not suited for the job, but dealing with Joel was always pleasant. The vehicle I test drove was not for me, so he searched and found me exactly what I wanted and brought it in for me to take a look at. As it takes me awhile to make a decision, Joel and Maria were both very patient with me and put up with me coming to the dealership many times to test drive the Ford Edges. Overall I had a great experience with Key West Ford and will definitely be recommending them to anybody looking to purchase a vehicle. More

They helped me into a brand new car within budget. Super friendly and helpful staff! Not pushy like other dealerships that just want a sale. They worked with us and made the experience perfect! I live in La friendly and helpful staff! Not pushy like other dealerships that just want a sale. They worked with us and made the experience perfect! I live in Langley and drive all the way out to new west just for service they're that awesome! More

The staff at Key West Ford are always friendly and are willing to help in any way that they can. We (Olson Electric Ltd.) have purchased several vehicles over the past 6 years and the service has always b willing to help in any way that they can. We (Olson Electric Ltd.) have purchased several vehicles over the past 6 years and the service has always been top notch. As a company that is located on the Sunshine Coast, they have been extremely accomodating to our needs, whether it be they bring the vehilcle to us or they have all paper work and insurance ready for us when we arrive so that we can get back to the COast the same day. We recommend Key West FOrd to everyone. More