Kentwood Ford

Excellent Service From the moment I walked in to the service dept. Darren Verhulst looked after my service needs in a friendly and professional manner. He advised as to From the moment I walked in to the service dept. Darren Verhulst looked after my service needs in a friendly and professional manner. He advised as to what they would do and gave an approx cost. He arranged a loaner vehicle for me and ensured I understood everything about the service of my car. Darren was a very friendly individual who ensured my needs where looked after. I strongly recommend this service dept. and Darren to anyone needing service to their vehicle. More

SERVICE Was very happy with the prompt and friendly service, will certainly return to this dealership for the service needs on my vehicle. Also am planning on Was very happy with the prompt and friendly service, will certainly return to this dealership for the service needs on my vehicle. Also am planning on buying my next vehicle at Kentwood ford as well. More

Kentwood service department Awesome service department to deal with, always get a good laugh from all the hard working staff here! Never a hesitation to bring my 17 Ford Fusion i Awesome service department to deal with, always get a good laugh from all the hard working staff here! Never a hesitation to bring my 17 Ford Fusion in to see this happy department! Keep up the awesome work! :) More

Service I went in to the dealership with trouble closing my drivers door on a Saturday morning and they were all very friendly and pleasant, the work was done I went in to the dealership with trouble closing my drivers door on a Saturday morning and they were all very friendly and pleasant, the work was done very quickly and I would recommend this dealership very highly!!! They are all VERY Friendly!!! I will be Back!!!! More

Service Had an 8 am appointment, when I arrived my service advisories was very professional, get all my information and set me up with a drive to work, with i Had an 8 am appointment, when I arrived my service advisories was very professional, get all my information and set me up with a drive to work, with in 5 minutes of signing up. When my truck was ready, as promised John was at my office to drive me back to pickup my truck. Thanks for a job well done by all, seamless! More

Appreciably pleasant Very happy with the service from the initial appointment to the reminder emails and texts. Then on the day of service the availability of a loaner car Very happy with the service from the initial appointment to the reminder emails and texts. Then on the day of service the availability of a loaner car and the update calls made by Jennifer who was honest and pleasant each time . I really appreciate how the service department is looking out for me. More

Great Service! Lauren is great to deal with! Got my car done on time and really made me feel welcome. Work was impeccable. Would recommend to anyone who needs any wo Lauren is great to deal with! Got my car done on time and really made me feel welcome. Work was impeccable. Would recommend to anyone who needs any work done on their car! Thanks again! More

A few hiccups but pretty good Good services however callbacks on service notices wasn’t great.. friendly and helpful staff made it enjoyable. Arrangements for alternative transpor Good services however callbacks on service notices wasn’t great.. friendly and helpful staff made it enjoyable. Arrangements for alternative transportation was excellent. Definitely will be returning. More

Excellent Service! Called to book an oil change and was in the same day. Jennifer and all the staff were friendly informative and most importantly efficient and respectf Called to book an oil change and was in the same day. Jennifer and all the staff were friendly informative and most importantly efficient and respectful of my time. Great job everyone! I get all of my vehicles serviced at Kentwood. Thank you! More

Good Fast Service Great service always fast friendly and quick! The car just barely gets driven anymore cause it constantly stalls due to the auto start stop feature th Great service always fast friendly and quick! The car just barely gets driven anymore cause it constantly stalls due to the auto start stop feature that always stalls the car every time that you stop! Biggest mistake I ever made buying a suv with it in!! Never buy a 2017 first escape!! They are horrible!! More