Ken Shaw Toyota

Had a really negative experience today at this dealership… Went to finalize for a new Toyota Sienna and everything was going well with the sales person. We began with looking at the XSE and moved dealership… Went to finalize for a new Toyota Sienna and everything was going well with the sales person. We began with looking at the XSE and moved to looking at the Limited trim even though it was much more expensive but it was in the colour we liked. When we came to talking about pricing, we noticed that they had already added some additional addons which we didn’t need but were still ok to pay for. The Toyota dealership fee which is supposed to be set at 999 was at 1699. Again which we chose to ignore. Again the price still made no sense as there was still over 5000 in extra charges that made no sense and we were trying to figure out with the sales person as she didn’t know either why the mat h was not adding up. So she decides to call the manager - Alfredo Veloz. This is where things take a real downturn hard. For a family, that left early from work and travelled over 50kms ready to confirm the car right then and there, he belittled and mocked us and said this is the price, I don’t need to explain, take it or leave it. Even if you go, this car in so much demand that it will be sold. His sheer arrogance left all of us speechless and we decided to walk away. Just because they have some slight leverage that the car is in demand, this is the attitude a manager of the dealership shows. We were super frustrated through out the car ride back and I knew I had to write this experience in the “4.6 rated review”. When I tried tot find the name of the arrogant manager, I found his bio on the website which really had me chuckling. Here is what it states “ My approach has always been centered around CARE - Customers Are Really Everything. Building strong, long-lasting relationships has always been the foundation of my work, and I take pride in creating a welcoming, customer-focused experience for every guest.” If a single word from this was written from him, he wouldn’t have behaved like that to us today. This is not our first car, we have purchased Toyotas, Honda, Hyundai, BMWs, Audis between the family over the past 2 decades and still own many of them. But never have we encountered such a manager. I just felt bad for the sales person as even she knew we were ready to close the deal and this guy ruined it. Really disappointed and I hope the leadership at the dealership takes this matter seriously and ensures such experiences don’t happen again. More

I bought a used car from Ken Shaw and Bob Mehra was my sales person provided great customer service sales person provided great customer service More

The dealership was great as was the salesman Bob Mehra and Luis from finance. The process was smooth with no issues. . and Luis from finance. The process was smooth with no issues. . More

My visit to Ken Shaw Toyota in March 2027 was extremely disappointing. I walked in wearing joggers and a simple t‑shirt, and it felt like I was judged immediately — no greeting, no acknowledgment, just loo disappointing. I walked in wearing joggers and a simple t‑shirt, and it felt like I was judged immediately — no greeting, no acknowledgment, just looks like I didn’t belong there. When I asked about 2023–2025 vehicles, the staff member responded rudely and told me to go across the street. She didn’t try to help, didn’t offer to connect me with someone else, and made no effort to provide customer service. I left feeling disrespected and completely brushed off. Being told to go to the used dealership across the street felt like I was being brushed off and sent somewhere that wouldn’t give me a fair deal. The whole interaction made it seem like they didn’t want to help me at all and were just trying to get rid of me. More

It was my first experience with this dealership. I was skeptical about buying a used car from dealership but this experience has changed my mind, I met Kavin Morvaridi , the used cars department. He I was skeptical about buying a used car from dealership but this experience has changed my mind, I met Kavin Morvaridi , the used cars department. He was very knowledgeable, professional and super kind. He made sure that I feel comfortable and no pressure. I would like to thank him and the dealershipto for making such smooth purchase experience. More

I bought a used car from Ken Shaw and Alex was my salesperson. He was amazing. He went over and about to make sure all paperwork was done right and was always able to meet me or answer my calls. I hi salesperson. He was amazing. He went over and about to make sure all paperwork was done right and was always able to meet me or answer my calls. I highly recommend buying from Ken Shaw and using Alex as your sales rep. More

Contract Breach, Pressure Tactics, and No Refund — Avoid This Dealership I ordered a 2025 Toyota Crown Signia from this dealership on January 18, 2025, with a $1,000 deposit. At the time of booking, I wa This Dealership I ordered a 2025 Toyota Crown Signia from this dealership on January 18, 2025, with a $1,000 deposit. At the time of booking, I was told the car would arrive in about 2 months. However, the vehicle did not arrive until May 31 — a delay of over 130 days, far exceeding both their verbal estimate and the 3-month delivery limit clearly stated in the contract. Per the contract, if the dealer is unable to deliver the vehicle within 3 months, I had the right to cancel and receive a refund of my deposit. I began requesting cancellation around mid-April, but instead of honoring my legal right, the Dealer Principal, Paul Shaw, emailed me on June 5 with pressure tactics — stating I had only 7 days to accept delivery or face potential liability for their “losses.” This was especially frustrating because they knew I urgently needed a car and then tried to push me into accepting a Lexus without the complimentary packages that were included in the Crown Signia deal. It was a clear attempt to use my situation against me rather than resolve things fairly. To make matters worse, they have still not refunded my $1,000 deposit, even though the delay and cancellation were entirely due to their failure to deliver on time. This dealership broke their contract, used manipulative tactics, and withheld my money. I strongly urge others to stay away from this place — especially if you’re expecting honesty, accountability, or timely delivery. More

If only I had seen the many other negative reviews before — several customers experienced similar issues, but mine was the most extreme case of abuse of trust and power. On January 11, 2025, I test-drove, — several customers experienced similar issues, but mine was the most extreme case of abuse of trust and power. On January 11, 2025, I test-drove, and on January 15, I purchased a “Certified” Mazda3 GS from Ken Shaw Toyota (2336 St Clair Ave W, Toronto, ON M6N 1K8). The vehicle was delivered with a Safety Standards Certificate (SSC). The salesperson, Manpreet Kaur, reassured me personally that the vehicle was fully certified and safe. I trusted that expertise — as a newcomer female unfamiliar with the mechanics — only to discover later that the car was, in fact, sold 'as-is' and unfit with undisclosed mechanical defects. Within weeks, multiple dangerous issues surfaced. An independent inspection (requested by the MTO) confirmed the vehicle was not roadworthy and could not receive a valid SSC. Despite this, the vehicle had been advertised and sold as certified. I attempted to resolve this through all possible agencies OMVIC, MTO, Consumer Protection Ontario, my MPP’s office, the Ontario Ombudsman, and legal aid. Despite acting in good faith and even requesting cancellation within 30 days, the dealership used delay tactics, threats, and blame-shifting — never once offering a safe or legal return option. At one point, they falsely claimed I refused to return the car — yet never provided a safe or lawful solution. Driving a dangerous, uncertified car was not an option, especially given the findings of the independent garage and the MTO’s own request for inspection. Even after all of this, the dealership pressured my bank to reverse a refund request based on proof of misrepresentation. Their lawyer has since sent repeated emails that deflect responsibility and attempt to intimidate me, despite my clear efforts to resolve this through proper channels. I was clear from the start that I was a female newcomer, a first-time buyer, and not a mechanic. I relied entirely on their certification and integrity. Today, I am left unemployed, covering the storage cost of a dangerous car, while they operate without consequences and continue their business as if nothing happened. I am now preparing legal action to seek a full refund and compensation for the damage caused. This experience has been emotionally and financially devastating with no humanity or fairness. I trusted this dealership and was met with unfair treatment and discriminatory disregard for my safety and rights. OMVIC, Consumer Protection Ontario, and other agencies must take action against dealerships that abuse power and mislead vulnerable buyers — especially newcomers and women. Please do your research before trusting this dealership with your safety, your money, or your trust. You are only an added transaction. More

Bob Mehra provided great customer service, answered every question and made the process of purchasing a vehicle at Ken Shaw Toyota very smooth. Would Recommend! question and made the process of purchasing a vehicle at Ken Shaw Toyota very smooth. Would Recommend! More

Bob Mehra was professional and explained everything i needed to know, i admired his courtesy and patience throughout the process .he did a great job. needed to know, i admired his courtesy and patience throughout the process .he did a great job. More