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Kelowna Toyota

Kelowna, BC

4.5
460 Reviews

1624 Cary Rd Kelowna BC

Kelowna, BC

V1X 2B9

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Showing 460 reviews

November 30, 2021

We were in the marker for PHEV and they can be hard to come by. We contacted Kelowna Toyota where they had recently listed a used 2018 Prius Prime. Steve Renaud was immediately helpful and knowledgeable a More

by jrjthompson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Renaud
Jan 25, 2022 -

Kelowna Toyota responded

Thank you for the review! We're happy to hear that Dave, Steve, and the rest of our team were able to help you get the perfect Prius Prime for you! We appreciate your feedback, and we hope to see you back again soon!

November 25, 2021

Working with Steve at the Toyota Kelowna, that was amazing experience. We had finished the deal in just couple days, and got my brand new highlander. Nice car and nice people there. More

by Gavin Zhao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Renaud, Indy Brar, Steve Enns
Nov 26, 2021 -

Kelowna Toyota responded

Thank you for the review Gavin! We appreciate the review and were glad to hear that Steve was able to provide you with excellent customer service. Congratulations on the new Highlander, we hope it serves you well for years to come!

November 24, 2021

Had a amazing experience picking out my first "adult" vehicle with Wendell helping me out and sealing the deal! More

by Brodycunningham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gillis
Nov 26, 2021 -

Kelowna Toyota responded

Thank you for the review Brody. Congratulations on the new vehicle purchase! We're glad to hear you had a great experience with our team, and we hope to see you back soon!

November 23, 2021

Jamie was amazing at resolving my concerns. I cannot say how much respect I have for Jamie for reaching out and making things right! It's really refreshing at Jamie cares about every single customer that en More

by CG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Kaban
Nov 24, 2021 -

Kelowna Toyota responded

Hi Chuck, its my pleasure! Thank you so much for working with me on this, I appreciate you taking the time responding and letting me know about your experience. Reach out anytime if you need anything :) Jamie

November 22, 2021

The kelowna toyota dealership has friendly staff, excellent service, and fair prices on their vehicles. Will definitely reccomend this dealership to my friends and family! More

by Belbin.brandon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gillis
Nov 26, 2021 -

Kelowna Toyota responded

Thanks for your feedback! We're glad that you felt welcomed with us. We hope to see you and your family & friends back soon! It was a pleasure having you in our dealership!

November 20, 2021

We were fortunate to have dealt with Caity at Kelowna Toyota. She provided us with amazing customer service. She’s very knowledgeable and always kept us updated on the status of our new Rav 4! Thank yo More

by Nikki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caity Crow
Nov 26, 2021 -

Kelowna Toyota responded

Thanks for the review Nikki! We're glad to hear that Caity was able to help keep you up to date on the RAV4 that you had your eyes on! Thanks again, and we hope to see you back again sometime soon!

November 02, 2021

got me the truck I wanted got me processed quick low hassle 10/10 would buy another vehicle here More

by teagan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Livingstone
Nov 26, 2021 -

Kelowna Toyota responded

Thanks for the review Teagan! Congratulations on the purchase of your truck, and we're happy to hear that you would like to come back when the time comes for you to purchase your next vehicle!

October 25, 2021

very nice and helpful people.. i really appreciate all the efforts!! me and my wife had feel comfortable!😊 More

by Charlessss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Livingstone ??????????
October 20, 2021

Have owned a Toyota Venza for 5 years, love it, fortunately service is the only contact we have with our dealer.. seamless from start to finish, follow up is great More

by Bernice
Recommend Dealer
Yes
Employees Worked With
Service
Nov 19, 2021 -

Kelowna Toyota responded

Hi Bernice my name is Jamie and I am the general manager here at the dealership. If possible I was wondering if you could reach out to me so I can help make up for the poor service you received. I am unable to contact you as your full name is not shown on the review. We had a period where we were extremely short staffed due to unexpected illness combined with the busy season of tire change overs which hindered our ability to answer phones and book as many appointments as we normally would. We have made several new hires now and will be fully staffed moving into our new store. I apologize that you were unable to reach us and will do my best to make up for this with you if you could reach out to me directly. Thanks so much for your time and I hope to hear from you soon! Jamie Kaban. jkaban@kelownatoyota.com. 250-491-2475 ext 136.

October 06, 2021

Every time I phone for service or parts no one is available . Today after 5 mins, I spoke with service and then he transferred me to parts . Been on the phone 30 mins waiting? Tried to work with the More

by chuck mcconnell
Customer Service
Recommend Dealer
No
Employees Worked With
No name
Nov 19, 2021 -

Kelowna Toyota responded

Hi Chuck my name is Jamie and I am the general manager here at the dealership. If possible I was wondering if you could reach out to me so I can help make up for the poor service you received. I am unable to contact you as I cant find you in our system. We had a period where we were extremely short staffed due to unexpected illness combined with the busy season of tire change overs which hindered our ability to answer phones and book as many appointments as we normally would. We have made several new hires now and will be fully staffed moving into our new store in January. I apologize that you were unable to reach us and will do my best to make up for this with you if you could reach out to me directly. Thanks so much for your time and I hope to hear from you soon! Jamie Kaban. jkaban@kelownatoyota.com. 250-491-2475 ext 136.

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