Kanata Honda

Scheduled servicing, parts department and intake personnel Excellent experience this past week. I mentioned an error in the charges during my last visit and the intake guys adjustment my estimate charges afte Excellent experience this past week. I mentioned an error in the charges during my last visit and the intake guys adjustment my estimate charges after reviewing my file. None of the "I have to get my GM stuff". Also, no upselling for unneeded service attempted either. The waiting room is awesome with ample clean/comfortable seating with tables to work on, complementary hot beverage, electronic status boards, free WiFi, phone charging stations, televisions, newspaper...basically waiting room heaven. A quick stop at the parts departments led me to 2 helpful guys that efficiently answered my questions, got me quotes and the parts I needed. Sending a text to tell you when you ride is ready is amazing, no need to listen to the overhead speakers or even staying within speaker distance. I can't remember all the names my excellent experience but if you are served younger guys with sleeve tattoos, you are in good hands. More

the service department was wonderful! quick and efficiant! service department was wonderful, they were very helpful. Had my car in and out in no time! made my apt online and everything went smoothly. Howev service department was wonderful, they were very helpful. Had my car in and out in no time! made my apt online and everything went smoothly. However, I had my two kids with me and we went into the shop to look at helmets and gear. we walked in and the first thing that man said to me was "make sure the kids don't touch the helmets" Funny thing is my son rides dirt bikes and needs a new helmet, needless to say you have lost my business in that department. I felt he was very cold and not welcoming at all. I was very upset with that More

Excellent and timely service. Staff cheerful and prof. Very helpful team. Truck was serviced on time, I was notified every step of the way. The required parts were delivered on time, and they were the cor Very helpful team. Truck was serviced on time, I was notified every step of the way. The required parts were delivered on time, and they were the correct ones. Exactly how a service operation should go-quick and painlessly. More

Awesome Dealership The best Dealership that I’ve ever dealt with. Excellent. Always do exactly what I need done No excuses no problem. I would highly recommend them. The best Dealership that I’ve ever dealt with. Excellent. Always do exactly what I need done No excuses no problem. I would highly recommend them. More

Frame stiffener recall. Excellent service, as usual. Explained the N/C invoice. Had to leave my car there for the day; shuttle service was prompt both for driving me home a Excellent service, as usual. Explained the N/C invoice. Had to leave my car there for the day; shuttle service was prompt both for driving me home and picking me up when my car was ready. The shuttle driver was very courteous. More

2nd purchase My 2nd Honda purchase with Fathi- knowledgeable, accommodating and helpful. Ken was positive, informative and thorough. I would recommend this Honda l My 2nd Honda purchase with Fathi- knowledgeable, accommodating and helpful. Ken was positive, informative and thorough. I would recommend this Honda location. Service area staff were happy to help as well! Thanks! More

Got my new 2019 Civic sedan Sport and love it. Went in on Monday bought my new Honda and had it by Thursday. I had my previous Honda always serviced at Kanata Honda and i tend to continue servicing Went in on Monday bought my new Honda and had it by Thursday. I had my previous Honda always serviced at Kanata Honda and i tend to continue servicing my new Honda there as well More

Routine Oil Change and Brake Service for my Acura The dealership is conveniently located for me. I got an appointment and everything went smoothly and the advisor was courteous and helpful. The knowl The dealership is conveniently located for me. I got an appointment and everything went smoothly and the advisor was courteous and helpful. The knowledgeable staff made me aware that Acura parts could be needed for the next Brake Service so I will go to the Acura dealer for that. But this job went fine. More

Tow hitch installation now smooth but good in the end. After the third attempt was able to get a tow hitch installed. -First attempt was a VIN mix up as I own two similar vehicles. -Second attempt the pa After the third attempt was able to get a tow hitch installed. -First attempt was a VIN mix up as I own two similar vehicles. -Second attempt the part was damaged so they let me know that it was too much risk. OK. -Third attempt worked but would have preferred being told a more precise time as it went nearly an hour after the guarantee time which made me miss and appointment. -Service folks were very nice and I was given 15% off and now I have a tow hitch. More

Excellent and Responsive Customer Service I checked my Civic in on a recall notice for a software upgrade. I was concerned about having to wait around the dealership for 3-4 hours. We live qui I checked my Civic in on a recall notice for a software upgrade. I was concerned about having to wait around the dealership for 3-4 hours. We live quite far from the dealership and going home and coming back was not an option. I need not have worried...the shuttle service was excellent. It took us to a nearby mall and picked us up from there when the car was ready. Despite my mobile being out of action, they called me on my landline and sent an email to try to reach me. Very impressive. Staff are friendly as well. More