John Bear Buick GMC

2016 Terrain I must say our experience was outstanding, From the moment we walked in the door til the moment we drove out with our new vehicle! Our salesperson wa I must say our experience was outstanding, From the moment we walked in the door til the moment we drove out with our new vehicle! Our salesperson was Ed Napper, he is friendly, knowledgeable and just awesome to deal with! We will be recommending this dealership to our family and friends, I must say the atmosphere at this dealership is so inviting and everyone is so friendly and helpful! Thank you for making our experience a great one! More

excellent service The friendly, professional, and knowledgeable staff were a joy to deal with. I never felt pressured. I can't think of anything they need to improve. The friendly, professional, and knowledgeable staff were a joy to deal with. I never felt pressured. I can't think of anything they need to improve. More

Happy, Happy, Happy My daughter bought a vehicle a few months ago and the young man (Jason Cowie in the used car lot) was amazing with her. He was patient (as she was a My daughter bought a vehicle a few months ago and the young man (Jason Cowie in the used car lot) was amazing with her. He was patient (as she was a first time buyer), professional, NON-AGRESSIVE (huge points for that) and just an overall pleasure to do business with. When I decided to look for a vehicle Dec 2015, I went to see Jason and he actually listen to my vehicle needs and showed me without pressure a selection on the lot. If my service and repair needs are handled as nicely as my purchase need was, there will be no need for me to go anywhere else but Johnbear for future vehicles. 5 stars for Jason. More

Disappointing / unnecessary service Horrible experience at John Bear in September 2015 in St. Catharines, ON. A 2007 Pontiac G6 with 70,072 km was brought in for a leaking coolant cros Horrible experience at John Bear in September 2015 in St. Catharines, ON. A 2007 Pontiac G6 with 70,072 km was brought in for a leaking coolant crossover manitfold. The issue was resolved - however it is in my opinion they the service department (Jay Pearson is the service manager) took complete advantage of my mother who has zero experience with car repairs. The original issue was fixed - however upon servicing the car John Bear found it necessary to replace front Links and both right and left stabilizer links. The front lower ball joint was also claimed to have been worn out and was replaced as well. In addition - BOTH front and rear brakes were replaced. (pads and rotors) Rear calipers were also replaced. Further to this ignition wires, spark plugs a motor vac power carbon cleaning service was performed followed by an engine decarbonization service. The bill was $4,987.64 CAD (including taxes numerous miscellaneous fees). Upon learning my mother paid for such a ridiculous service - I contacted Jay Pearson - and forwarded him a link to John Bear's website which indicated a "promotion" on a brake job - my mother was refunded $240. What makes this experience even more difficult to swallow is the fact I had her car services at a reputable garage in Toronto (backed by Car Help Canada) 7 months prior (and at 63,500 km) where a tune up was performed / tires rotated and brakes inspected. I brought this to Jay Pearson's attention - however he vowed they never replaced any parts that weren't required. I disagree and we will no longer go to this dealership for service. More

Satisfied Customer - Daryl M All my questions were answered, I never felt like I was being rushed to make a decision. Everyone I met at John Bear were both friendly & courteous. All my questions were answered, I never felt like I was being rushed to make a decision. Everyone I met at John Bear were both friendly & courteous. More

Excellent The quick lube staff excellent Very helpful and friendly. Work was done quickly and efficiently The quick lube staff excellent Very helpful and friendly. Work was done quickly and efficiently More

Stress free process to buying my new GMC Sierra Crew Cab Sandy, the sales person was very attentive to my wants and needs in a vehicle and the entire sales progress went very smoothly. I would definitely rec Sandy, the sales person was very attentive to my wants and needs in a vehicle and the entire sales progress went very smoothly. I would definitely recommend her services to anyone wanting to purchase a new vehicle. More

Don't buy a GM.... And don't buy from this lot!!! I am not going to go into full detail, because in just 5 months, we have had so many problems with this car, I could write a novel. To sum it up, it I am not going to go into full detail, because in just 5 months, we have had so many problems with this car, I could write a novel. To sum it up, it was a 2010 Buick Enclave, that has been an absolute LEMON!!!!! And the dealership has been so shady. They have not honoured their word the way that they should have. And any dealership that can sell a car this bad, without a conscious is not someone I would trust. I was warned against GM before we bought... But we didn't listen. I really wish we had, it would have saved us tens of thousands of dollars. Please don't make the same mistake we did!!! More

Happy with our new GMC TRUCK Our sales person did not hound us, or repeatedly call our home. He was very patient and let us decide on our own time. He did all the follow ups with Our sales person did not hound us, or repeatedly call our home. He was very patient and let us decide on our own time. He did all the follow ups with us in quick time. He is an asset to John Bear GMC St.Catharines. We enjoyed dealing with him and would recommend him to others. More

Car Purchase We were really pleased that our sales rep asked questions prior to showing us vehicles. He didn't assume. He made buying our car stress free. We woul We were really pleased that our sales rep asked questions prior to showing us vehicles. He didn't assume. He made buying our car stress free. We would buy from John Bear St. Catharines again. More