Islington Chrysler Dodge Jeep Ram FIAT

Three times - one dealership Ventured into Islington Chrysler for the first time in 2008 due to the convenient location to my place of employment...excellent sales team, handled t Ventured into Islington Chrysler for the first time in 2008 due to the convenient location to my place of employment...excellent sales team, handled the specifics of my needs vs budget well. Went from leasing the 2008 Dodge GR Caravan SE, to purchase of 2010 Dodge GR Caravan SXT and now into the 2015 SXT Premium Grand Caravan. 3rd time round speaks for itself. Islington Chrysler is the place to go for your vehicle needs!! More

Slick Financing Add-ons. Beware. I was very happy with my experience purchasing and financing my vehicle, until a couple days after picking up my van and reviewing the paperwork which I was very happy with my experience purchasing and financing my vehicle, until a couple days after picking up my van and reviewing the paperwork which had Umar had cooly told us to "keep in an envelope in the van". I discovered that my $10,000 minivan had an insane $3000 extra of 'optional' insurance tacked on top of the financing. And there was my initials, besides these numbers I'd quickly signed without inspecting. Obviously, I am partially to blame for not catching this as I had given me a rough monthly payment amount before even buying the vehicle. When we went back with Umar to work out the financing I never thought of it that the number given to me by my salesman was suddenly way larger - he never mentioned this number to us. Basically, he misled us to believe that the rate we were getting was the lowest rate we could get. I was prepared for a pitch on rustproofing etc, but he didn't push any of that on us so I let down my guard a little too much, I definitely should've noticed these numbers when we went to pickup the van a couple days later and sign the paperwork.The numbers were there, but after waiting over an hour for them to get the paperwork ready I was trying to quickly get on my way home to an appointment. I was so upset I hardly slept that night after realizing my $10,000 deal I thought I'd got was actually $13,000. I was worried I'd been scammed. I spoke with Umar about this next day and he was nice about it and reassured me that he gets a lot of customers calling after freaking out about noticing costs they didn't first see on their paperwork. Apparently they get away with it often enough, to them the cash they gain from being sneaky is worth more than being upfront and having happy customers. Umar reassured me the 'optional insurance' would be refunded, but that it could take 2-3 weeks for the refund cheque to come. 3 weeks came and went, with zero paperwork, nothing even from the bank my loan was financed through. I spoke with him again, was instructed to wait a bit longer. Nothing came. I sent an email a week, 3 weeks in a row, asking for updates, requesting he double check that my address was correct, and he didn't reply to any of them. Finally, after about 7 weeks I called again. He gave me a number to call (apparently it's the customer's job to fix his mistake) I did the legwork and discovered that they had sent the wrong address to the bank, so my statements were probably being mailed to the wrong address. I'm not sure what the excuse was with the cheque, but it did come a few days later finally after I let him know about the mistake. In hindsight if I'd called Umar more often instead of emailing thing probably would've been resolved quicker. But in the year 2015 there isn't a good excuse for ignoring customer emails. I'm glad the issue was resolved, but they could've made me a lot less upset by apologizing for what they've done instead of just trying to brush it off and move on (a manager did apologize to me near the end). Also, emails have to be taken as seriously as phone calls. Come on. Ignoring an email doesn't make the problem go away. Through it all Umar was nice to speak with on the phone, even though some of my emails were quite animated, so kudos to him for that. Just be careful, he has a laid back personality that makes him seem trustworthy. He's trying to make money, not save you cash. Check the facts, know your numbers, watch what you're signing and you should be ok with him. More

A friendly and comfortable experince The staff very friendly, hospitable and knowledgeable of their product and my needs. Alex made us feel important, Wilson (Sales) and Jay-Jay made our The staff very friendly, hospitable and knowledgeable of their product and my needs. Alex made us feel important, Wilson (Sales) and Jay-Jay made our purchase enjoyable, smooth and easy. More

Great Experiance! very friendly non pressure environment. knowledgeable staff & very nice showroom. much better service then many other dealerships that I visited a very friendly non pressure environment. knowledgeable staff & very nice showroom. much better service then many other dealerships that I visited and got a good deal. happy customer! More

friendly, efficient I do appreciate the fast and the friendly service that I did receive at this service centre for my vehicle. I do recommend people to use their service I do appreciate the fast and the friendly service that I did receive at this service centre for my vehicle. I do recommend people to use their service department. More

Great experience and staff. Alban and John helped me through the process of buying my new Jeep. Both of them are so professional and courteous. This purchase was a wonderful expe Alban and John helped me through the process of buying my new Jeep. Both of them are so professional and courteous. This purchase was a wonderful experience from start to finish. Thank you both so much. More

Excellent Service - Change of Winter Tires Actually my appointment was booked for Friday Afternoon. But, this morning I called Mr.Serge and he was kind enough to take me in. At the counter Calv Actually my appointment was booked for Friday Afternoon. But, this morning I called Mr.Serge and he was kind enough to take me in. At the counter Calvin Damian was too kind to treat me like a VIP. I have been dealing with the dealer for past 10 years and their service is always the best. More

Excellent Sales Service with Trust! I saw a genuine interest for to find a win win situation for both myself and the company from Eddie, Pat and Jay-Jay along with Sumit. What I like mos I saw a genuine interest for to find a win win situation for both myself and the company from Eddie, Pat and Jay-Jay along with Sumit. What I like most is the trust they put on me on the transactional level and I truly appreciate the same. The transparency was evident and friendly. More

They fixed an issue with my recently bought used car I had a good experience there. As a new immigrant I didn't know much about buying a car in Canada but Tre Johnson helped me and my family to pick not I had a good experience there. As a new immigrant I didn't know much about buying a car in Canada but Tre Johnson helped me and my family to pick not just a good car, but in our budget and also helped with the plate and documents. Also Jay-Jay Ricafort helped with the documents and indicated an insurance dealer. I had some issues with the rotor wheels that I just realized after driving in a highway a couple of weeks after the buying. I just had to go to the service department and they fixed it to me for free. Couldn't be happier. More