Islington Chrysler Dodge Jeep Ram FIAT

What I wanted, needed and what I got ! Thanks to Lester and the Islington Chrysler Team, from the top down. Gonna make a great RAM fishing weekend happen on time ! MOPAR all the way ! Thanks to Lester and the Islington Chrysler Team, from the top down. Gonna make a great RAM fishing weekend happen on time ! MOPAR all the way ! Mark And Ellen M. More

Disappointment after Disappointment We took our 2015 Jeep Cheroke (11,000 km, in otherwise mint condition, barely ever driven) (the fact that we had to take it in for a broken tire rod a We took our 2015 Jeep Cheroke (11,000 km, in otherwise mint condition, barely ever driven) (the fact that we had to take it in for a broken tire rod at all is a whole other matter- as the vehicle was only used to drive the kids to and from school in Etobicoke) in for a bent tire rod on April 5, 2019. It is now June 14th, 2019 and it remains on the lot. We have never experienced such disrespectful customer service in our lives. Empty promise after empty promise from the beginning. We were promised each week that the vehicle would be ready "for sure!" and each week, no one called us, we would have to call and follow up, only to be told it wasn't ready. Once the tire rod was changed, it affected the steering wheel, which affected the clock spring, which affected the electrical.... and the list went on and on. No loaner car was offered, and the dealership insisted none of this was covered under warranty as it was considered a "collision" (but there was never any collision). Today, June 14th, we suddenly learn that most is now covered under warranty, but we are expected to pay a large portion. They left this pristine vehicle outside for the entire 2.5 months, so when we went to try to pick it up two days ago, we found scratches all over it, and it was left outside with the back windows open at least 5 inches. We asked the Service person 3 times to confirm he would close the windows when we left that evening (we left it so they could take care of the scratches now on the vehicle). He promised to do so. I went back the next morning, checked the car that was never moved to the locked area where they keep cars- the windows were up, but the back seats were drenched from the rain storm the night before. The apologized many times, said they would clean the car up, put protector on the leather and take care of the scratches. We returned the next day after they said it was ready, and none of this was done. We continue to wait. The agreed upon invoice (still too high, given the experience with this dealership) was then 3 times as much as they said it would be- no one talks to each other there. Excuses and empty apologies abound. We have bought from this dealership for generations- we can honestly never do so again. Such disrespect for property, lack of transparency and inept service is the reason people refuse to buy north american vehicles. We tried to hold on, but the abuse we've been through with this whole experience was enough to make us look to dealerships who truly have passion about their vehicles and customer service. So incredibly disappointed. More

Incredible experience!!! My husband and I had an amazing experience at Islington Chrysler. Ali Saleh was an incredible salesman from the moment we walked in. He was very frien My husband and I had an amazing experience at Islington Chrysler. Ali Saleh was an incredible salesman from the moment we walked in. He was very friendly, accommodating and supportive. Matt Young was also extremely helpful and took great care of us. Such a smooth, easy and pleasant experience! We will definitely be back to work with Ali and Matt in the future! More

Great Overall experience! Very friendly and helpful staff. Not pushy to sell and very patient. We also got a great discount and traded in our car at quite a fair price. Very friendly and helpful staff. Not pushy to sell and very patient. We also got a great discount and traded in our car at quite a fair price. More

Islington Chrysler is the #1 dealership in Canada! I have been a customer at Islington-Chrysler since 2001 and have purchased many vehicles. They are by far the most professional and courteous in sales I have been a customer at Islington-Chrysler since 2001 and have purchased many vehicles. They are by far the most professional and courteous in sales and service and have the best overall competitive pricing of any dealerships in Ontario! Visit Islington-Chrysler and you’ll experience how wonderful the staff are and they will get you the best deal anywhere!! More

Impressive Ali was an impressive salesman! He gave me the best car in the dealership! The GLADIATOR! For an amazing price! Asked me the right questions and got m Ali was an impressive salesman! He gave me the best car in the dealership! The GLADIATOR! For an amazing price! Asked me the right questions and got me the best deal with lots of extra without extra charges! Thanks Ali! More

True salesman From the moment I have entered this dealership till I have drove my new truck. Treated with respect. Thank you for the great experience Thank From the moment I have entered this dealership till I have drove my new truck. Treated with respect. Thank you for the great experience Thank you Ali More

Excellent Service We brought our 2012 Mercedes ML350 to Jeff and his team at Islington Chrysler last week for full brake work and service. Prior to this we exclusively We brought our 2012 Mercedes ML350 to Jeff and his team at Islington Chrysler last week for full brake work and service. Prior to this we exclusively used Mercedes service. We were impressed with Jeff's attention to detail and care about us and our vehicle's well being. We were given a loaner based on busy work schedules and when the service was complete, the service department clearly helped us understand the work that occurred along with potential issues to be aware of in the future. The price was also very reasonable and certainly MUCH less than Mercedes service. We will be back for our next service! PEugenia Laura Coones More

Professional and courteous dealership After having a horrible experience at different Chrysler dealer in Toronto I lost all confidence in wanting do buy a vehicle jeep at any dealership un After having a horrible experience at different Chrysler dealer in Toronto I lost all confidence in wanting do buy a vehicle jeep at any dealership until I walked in to Islington Chrysler and spoke to the sales rep Mohammed. He was professional, courteous and all around amazing. Glad to see a dealership not playing those stereotypical games to make sales. More

Great and friendly service ! As an out of town customer I had certain preferences for my new truck. It only took Joe a day to find the perfect one for me. Working with Joe and Ing As an out of town customer I had certain preferences for my new truck. It only took Joe a day to find the perfect one for me. Working with Joe and Ingrid made it very easy for purchasing my new vehicle ! More