Islington Chrysler Dodge Jeep Ram FIAT

We needed a second car and were looking at a Mazda 6, Islington Chrysler had one on AutoTrader, it was what we were looking for. The salesperson Farshid Pourhadi was friendly, after we took it for a test Islington Chrysler had one on AutoTrader, it was what we were looking for. The salesperson Farshid Pourhadi was friendly, after we took it for a test ride, we decided to purchase the vehicle. Like all transactions we tried to get a couple of items thrown in, not only did Farshid not agree but was almost afraid to go and ask, we made the purchase anyway. On picking up the vehicle five days later everything went as planned, the vehicle looked great, we gave them the money, signed the paperwork then we walked outside, the salesperson Farshid gave us one key fob. When I asked for the other one, he told us they only had one fob given to them on the trade in. I disagreed for a bit but seeing as I was getting nowhere, we left. Two items here, first it was never told to us before that there was one fob which never gave us the option to walk away or reduce the price for the fob, Mazda wants $550-$600 for a new one. Second, when we all purchase a vehicle from a dealership, we do that because we don’t want a curbsider and get ripped off, we’re looking to get as new a vehicle as we can, knowing it’s used. Dealerships should have all their items checked off to make sure that’s the case. I called the director of operations Jeff Garon and we talked twice, but after the second conversation he said they were not going to supply a second fob but offered a free oil change, I agreed but Whoop-de-do! Dealerships today will not budge on the price nor give you anything as a bonus and this was the case here. They did have an $80 charge for gas, but you can guarantee if they put in less, they would not have given you any amount back, I had that taken off. On the first day after we agreed on the purchase price, we received an email with the “Vehicle purchase agreement”, it looked a little unusual but minor, they had given us credit then a couple of items tacked on at the bottom. The price was the same, but the taxes came out different because of the way they had added the items, then there was a $60 charge to pick up the new plates at Service Ontario. We called and had the purchase agreement changed with not much discussion. I bring this up as minor issues, but dealerships are trying to get every penny they can from you. According to OMVIC they can only charge you the advertised price plus tax, plus ownership change including new plates or anything else you agree to. I’m giving Islington Chrysler one star for a few reasons A message to all dealerships and Islington Chrysler, if you’re going to nickel and dime the customer it’s going to bit you in the xxx sometime in your future. The items were small on the price side but given that you wouldn’t budge on the key fob it turns into big items. Two stars taken off for the key fob, one star for the price (nickel and dimming) and one star because you and all dealerships look to get every penny you can out of your customers. More

I felt like a valued customer. Serge was very polite and professional, and he smoothly took care of everything that had to be repaired on my 2016 Dodge Ram truck. The work includ Serge was very polite and professional, and he smoothly took care of everything that had to be repaired on my 2016 Dodge Ram truck. The work included general maintenance, factory recalls, and dealing with an insurance claim (the repairs were done by their recommended auto body repair, Martino Brother on Dundas St.) The vehicle came back spotless, shining like new. I was so impressed with the service experience, I asked if they can add a Islington Chrysler licence plate cover to my vehicle so that I could advertise how happy I was getting excellent service at this dealership. More

Justin Eom in service was fantastic and took care of my dent in an hour. dent in an hour. More

They jacked up the price of a vehicle that i was looking at. I had an appointment to see it at the lower price. I didn’t know that the dealer could do that. I was going to trade my ram truck in on the one a at. I had an appointment to see it at the lower price. I didn’t know that the dealer could do that. I was going to trade my ram truck in on the one advertised and then I noticed that the dealer had increased the price. I will now take my business to a dealer that I can trust . I have had 6 ram trucks but my latest experience has me thinking about changing to another name.As far as I am concerned,this will be a black mark on Chryslers name.Thank you for allowing me to voice my opinion. Mr Mike Williams More

Dave is the best to deal with. Answered all my questions and made the whole process so easy. Love my new RAM truck! Answered all my questions and made the whole process so easy. Love my new RAM truck! More

Very prompt responses. Great vehicle. Everything went completely as expected and was very easy. Thanks David! Great vehicle. Everything went completely as expected and was very easy. Thanks David! More

Mohammed , was very kind and helpful with purchasing our vehicle Of choice. He answered all our questions and lent us support when needed. vehicle Of choice. He answered all our questions and lent us support when needed. More

Dave was exceptional help with getting me the Jeep I wanted! Worked with me from start to finish, even on his days off. Definitely would recommend anyone planning on buying a new/used car to speak with wanted! Worked with me from start to finish, even on his days off. Definitely would recommend anyone planning on buying a new/used car to speak with Dave! Thanks again. More

Over the last ten years I have purchased three vehicles from Joe. He is knowledgeable, always available to respond to questions, and make the experience stress free. It is important to trust your sales from Joe. He is knowledgeable, always available to respond to questions, and make the experience stress free. It is important to trust your sales team and that is what you get when work with Joe. Thanks Joe More

Dave and the team at Islington Chrysler are excellent. As a first time RAM buyer I had many questions and Dave had all the answers. The level of customer service, including genuinely caring about the cust As a first time RAM buyer I had many questions and Dave had all the answers. The level of customer service, including genuinely caring about the customer, the attention to detail and knowledge of Dave and the rest of the team was very impressive. Ingrid is an excellent financial services manager and Dave is an excellent sales agent. I will be returning to Islington Chrysler and will send any family and friends looking for a new or used vehicle to Dave. Great job and thank you both for all your help. More