Island Ford - Service Centre

Awful 2 year run around! I bought my 2013 Ford Fiesta in June 2013 at then Ken Evans. About 6 months (roughly) after I bought it, they had changed name and location. I noticed I bought my 2013 Ford Fiesta in June 2013 at then Ken Evans. About 6 months (roughly) after I bought it, they had changed name and location. I noticed the noisy shifting and poor gear change, so I brought in to get looked at. I was informed that I just needed to learn how to drive the car and there was nothing to worry about. They test drove it, washed it and sent me on my merry way. The problem had gotten progressively worse . So I went back 1-2 more times with the same thing 'there is nothing wrong with the car, its just a little louder shifting than other cars. Once again sent on my way. Problem still there. It was starting to get so bad with shuddering, slipping gears, not being able to find a gear to shift into that I didn't like driving for long periods of time. After a few more visits over the year I kept getting told its nothing, until a service mechanic told me early this year, (year and a half since purchase) that there is a problem with the clutch and they are waiting for new clutch parts to replace old clutch parts. He suggested that I run it until 'a part falls off' because my car wasn't failing the test. Thus not being able to be fixed. It finally took angry demands and phone calls stating that this has gone on long enough and something needs to be done. I asked the woman how many times do I have to come in until this gets fixed? I haven't been happy with the car since purchase. No one had ever contacted me to see if I was happy with the car no one sent reminders about oil changes. The salesman that sold me the car basically vanished off the face of the earth once I signed some papers. She told me that she would V.I.P. me and assured me that this would get fixed. So parts were ordered and waited I did, until this last Thursday. I made the appointment 1.5 weeks in advance and was told to bring my car in before they even really opened, and that my car would be the very first one looked at. It wasn't looked at until 11. It sat there for 3 hours. Told me they needed it all day, as it takes 4-6 hours. At that time I was offered a ride but they did not have any cars 'left' for me (at 8 in the morning) so I waited around in Duncan for 6 hours . They only worked on it for 3 hour (work order says 4, which isn't possible) as I was there to check status or pick up. When I got there they had told me that my car had just got put on the lift and sent me to get a rental car as they would need it overnight. When I got to budget they sent me back to Island Ford. They had lost my car or rather mixed it up with someone else's. I don't believe they even had time to drive it to make sure it was fixed. I was given my key and almost sent on my way. I demanded I got my paper work as this was the second time of them trying to not give me paper wo.k So finally my clutch got replaced. When driving off the lot I had noticed it felt funny, but it had been a long day and I just wanted to be done. Next day I notice this moderate vibration, I call and make a new appointment. Chad absolutely assures me that my car will be the first one worked on and I have nothing to worry about. So today I take my car in bright and early. the lady sits in my car with me and listens to the car and feels the vibration so she quickly does my paper work and tells me to have a cup of coffee and they will get back to me. Equally quick they take it for a test drive. Then it sits parked for 1hour and a half all together and so do I. Finally I go and ask what is going on. The lady says 'oh we're just sending it to get washed' .. what? Why? Told her I was getting so mad. So she does some scrambling and tells me that it needs a new clutch the one they put in isn't any good. So I yelled for my keys back gave them a piece of my mind, drove home, called Steve Marshall, took my car in, got it test driven, and they ordered my new parts. All in a half hour tops, from the time I arrived. Steve Marshall treated me like royalty. I Will never ever step foot in island ford again. I really have been treated unfairly, made me feel like it was all in my head. They brushed me off for almost two years. They.gave my false hope repeatedly.This is honestly the worst experience I've ever had. This should have been an easy fix. This was my first new car, I could have been a life long customer. More

Overpricing and Up-selling PREVIOUS EXPERIENCE: After 13 years of dealing with 2 Ford dealerships in Manitoba, my experience had been more then positive. A total of 5 person PREVIOUS EXPERIENCE: After 13 years of dealing with 2 Ford dealerships in Manitoba, my experience had been more then positive. A total of 5 personal vehicles and a multitude of business vehicles afforded me the opportunity to believe that having my vehicles serviced at a Ford dealership would be fair, honest and reasonably priced. As well, the service done would be properly done. CURRENT EXPERIENCE: Following my relocation to the Duncan area (2013), and the need to have my 2009 F150 inspected and serviced, I looked forward to a positive experience at my (new) neighbourhood Ford dealership. A March 2014 service resulted in the recommendation to replace the pressure hose on the power steering unit due to a "leak". Part quoted $180 - Labour $316 = $560 with taxes. Aghast at the price I went to Canadian Tire to get a quote. Part $140 - Labour $120 = approx. $400 with taxes. Canadian Tire ADVISED THAT THE PART WAS MADE BY AND ONLY AVAILABLE FROM ONE MANUFACTURER. Part number provided. An independent parts supplier had the same part, same manufacturer delivered to my residence for $75 - taxes included. This past week while booking a 100,000km service I was advised that all fluids (brake, engine and transmission) would have to be changed, along with spark plugs, tune up and multipoint inspection. Quote provided - $1,500.00. Aghast at the price, I contacted my former Manitoba dealership to get a quote from them for the same service as described. 100,000km service - all fluids, plugs, inspection and tune up - $500. A call to the Victoria Ford dealership provided a quote of $1,000 for the same service with the comment that the "special spark plugs for your vehicle" - installed would be $250 - "which is a significant portion of the cost". Going back to the previously mentioned supplier - the spark plugs (same make and part number) are $100 total. An hour to install with a shop rate of $65 = $190 parts/labour and taxes included. CONCLUSION: The power steering hose was not required since it was determined there was NO LEAK, NO LOSS OF FLUID, NO NEED TO REPAIR. Had I called, been advised, and authorized the repair, I would have been ripped for an unneeded repair bill of $560. Averaging the quotes between my former Manitoba dealership and the Victoria dealership for the 100,000km service - Island Ford is DOUBLE THE PRICE. In addition, after reviewing owners maintenance manual - spark plugs are to be changed at the 144,000km service - NOT 100,000kms. Based on the above evidence, I can only recommend - particularly after your vehicle has exceeded the warranty period/mileage - AVOID TAKING YOUR VEHICLE TO ISLAND FORD. There is no need for you to pay for their new building. More