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67 Reviews of Island Ford - Service Centre
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March 17, 2015
Overpricing and Up-selling PREVIOUS EXPERIENCE: After 13 years of dealing with 2 Ford dealerships in Manitoba, my experience had been more then positive. A total of 5 person PREVIOUS EXPERIENCE: After 13 years of dealing with 2 Ford dealerships in Manitoba, my experience had been more then positive. A total of 5 personal vehicles and a multitude of business vehicles afforded me the opportunity to believe that having my vehicles serviced at a Ford dealership would be fair, honest and reasonably priced. As well, the service done would be properly done. CURRENT EXPERIENCE: Following my relocation to the Duncan area (2013), and the need to have my 2009 F150 inspected and serviced, I looked forward to a positive experience at my (new) neighbourhood Ford dealership. A March 2014 service resulted in the recommendation to replace the pressure hose on the power steering unit due to a "leak". Part quoted $180 - Labour $316 = $560 with taxes. Aghast at the price I went to Canadian Tire to get a quote. Part $140 - Labour $120 = approx. $400 with taxes. Canadian Tire ADVISED THAT THE PART WAS MADE BY AND ONLY AVAILABLE FROM ONE MANUFACTURER. Part number provided. An independent parts supplier had the same part, same manufacturer delivered to my residence for $75 - taxes included. This past week while booking a 100,000km service I was advised that all fluids (brake, engine and transmission) would have to be changed, along with spark plugs, tune up and multipoint inspection. Quote provided - $1,500.00. Aghast at the price, I contacted my former Manitoba dealership to get a quote from them for the same service as described. 100,000km service - all fluids, plugs, inspection and tune up - $500. A call to the Victoria Ford dealership provided a quote of $1,000 for the same service with the comment that the "special spark plugs for your vehicle" - installed would be $250 - "which is a significant portion of the cost". Going back to the previously mentioned supplier - the spark plugs (same make and part number) are $100 total. An hour to install with a shop rate of $65 = $190 parts/labour and taxes included. CONCLUSION: The power steering hose was not required since it was determined there was NO LEAK, NO LOSS OF FLUID, NO NEED TO REPAIR. Had I called, been advised, and authorized the repair, I would have been ripped for an unneeded repair bill of $560. Averaging the quotes between my former Manitoba dealership and the Victoria dealership for the 100,000km service - Island Ford is DOUBLE THE PRICE. In addition, after reviewing owners maintenance manual - spark plugs are to be changed at the 144,000km service - NOT 100,000kms. Based on the above evidence, I can only recommend - particularly after your vehicle has exceeded the warranty period/mileage - AVOID TAKING YOUR VEHICLE TO ISLAND FORD. There is no need for you to pay for their new building. More
by ReallyPO
Employees Worked With
No Names
March 01, 2015
Customer Service Two years with dealing with Glen Oak Ford, Victoria and total frustration and lack of trust. As a previous writer mentioned about Suburban (same owne Two years with dealing with Glen Oak Ford, Victoria and total frustration and lack of trust. As a previous writer mentioned about Suburban (same owner) they felt like a number this is so true. Island Ford made me feel like a customer and they thanked me for coming and doing business with them. I purchased Ford's Maintenance Plan therefore 'had' to have service done at a Ford Dealer. I did a dealer search and Island Ford stood out amongst the dealers within a reasonable drive from Victoria. Spoke with Chad, Service Manager, and followed up with emails. He ensured what I needed / requested was ordered and in stock before my appointment. Easy drive to/from Duncan and the quality of service and exemplary customer service was well worth the drive. While in their waiting room it was impossible not to overhear other customers either dropping off or picking up their vehicle. Each was treated with the same warm, friendly and caring customer service. Will I go to Victoria again! NEVER; I would HIGHLY recommend any Ford / vehicle owner to make the drive to Island Ford, great coffee as well. This was my first visit and I rarely give an excellent rating however there was nothing I could knock them on, Chad and staff deserve the 5*'s across the board. More
by mmgsch
Employees Worked With
February 18, 2015
Great Service Dept. Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had o Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had one particularly disappointing experience. We then decided to try another dealership and have to say that Island Ford is completely different and BETTER! I actually feel like my business there is appreciated and have nothing but good things to say about Sue and Deanna. Thanks, Doug More
by xmachina
January 27, 2015
Uncommon requests Picked up a new Focus and wanted to make some changes to the chimes etc... Ford customer service was sadly typical of call centre type responses. I Picked up a new Focus and wanted to make some changes to the chimes etc... Ford customer service was sadly typical of call centre type responses. I phoned Chad and went over it with him and he said "...bring the car in and I'm sure we can do something". I took the car in and he was true to his word. I continually say I don't like cars, as such, and that hasn't changed but I know good service when I see it and these guys are excellent. Susie and Deanna are always upbeat and friendly but on this occasion Chad and Bruce were more than a step beyond the norm. Problem solved! These guys are worth the trip up from Victoria... I haven't gone to any of the Ford dealers in the Victoria area for even a light bulb in years. As someone who believes when it isn't broke don't fix it.... I think it also applies that when it works stay with it and don't mess it up. Such is the value of a good relationship with Island Ford. Give them a try, they are worth the drive. More
by grumpy old dad
December 17, 2014
Always a great experience The staff at Flagship Ford are always easy to deal with. Service gets me in and out as soon as possible even on some difficult repairs. I buy all may The staff at Flagship Ford are always easy to deal with. Service gets me in and out as soon as possible even on some difficult repairs. I buy all may Ford parts from Flagship I don't even check elsewhere I now they will fit and the price is competitive. When it comes to sales David Faithful is always very helpful and great to deal with. More
by 07 super duty
Employees Worked With
Other Employees :
Susie Irvine
November 18, 2014
Retirement! When I was about to retire, I decided I deserved a new truck. I had been talking to Dave Faithfull for years and was assured he would be able to find When I was about to retire, I decided I deserved a new truck. I had been talking to Dave Faithfull for years and was assured he would be able to find me the truck I wanted. I settled on a Ford Ranger in January 2006 and have been very happy with it. Penny was deserving of a new vehicle so in July 2006, we bought a Ford Focus from Dave. She has been very pleased with her car as well. More
by Paul Friis
Employees Worked With
Other Employees :
Susie Irvine
November 17, 2014
neighborhood feel Great customer service experience when dealing with front-counter staff from booking, service debriefing and expediting appt; knowledgeable and friend Great customer service experience when dealing with front-counter staff from booking, service debriefing and expediting appt; knowledgeable and friendly.This dealership makes me feel like they have my best interest at heart. More
by Trophy09
