Island Ford - Service Centre

Ford Flex repair The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff members concerned. I highly recommend this dealership for both sales and aftercare. More

Very Good Service I have a 2015 ford fusion witch i bought from Mat and he has bean very helpfull we have bean well looked after and are happy with our dealings with Is I have a 2015 ford fusion witch i bought from Mat and he has bean very helpfull we have bean well looked after and are happy with our dealings with Island Ford and with Mat in Partickular very helpful Thank You So Much Every One At Island Ford More

Top-notch Service I am very impressed by the team at Island Ford, particularly David in Sales, along with Deanna and Susie in service and Mike in parts. All three are c I am very impressed by the team at Island Ford, particularly David in Sales, along with Deanna and Susie in service and Mike in parts. All three are customer-focused, knowledgeable and able to handle complex situations with skill and style. They have each in their own contributed to making my Island Ford experiences very positive. Island Ford in Duncan is a dealership that has truly adopted a culture of customer focus. More

David Faithful - The Best Salesman I have been a long time patron of Island Ford. Primarily due to the unbelievable and amazing service of David Faithfull and Deanna in Service. They I have been a long time patron of Island Ford. Primarily due to the unbelievable and amazing service of David Faithfull and Deanna in Service. They go out of their way to ensure that you are the happiest of customers. They treat me like a number one each and every time! And if I fail to mention it, the parts guys are amazing as well! More

Regular service check and multiple-point inspection Darren was very thorough and friendly! He was paying attention when I gave him specific instructions regarding my very well cared for F150 Lariat. I Darren was very thorough and friendly! He was paying attention when I gave him specific instructions regarding my very well cared for F150 Lariat. I dropped off my truck at 11:00 as previously arranged and I picked it up at 16:30. My wife thought it took too long but I'd rather get it done right by the dealer... I only go twice a year for this vehicle that I only use for recreation and RVing. I have extended warranty and peace of mind and excellent service are worth a lot for me. I don't believe in short-cuts and cheaper solutions... More

Service I was given exceptional service for the repair of my vehicle. Darren in Duncan service department was thorough and maintained communications with me e I was given exceptional service for the repair of my vehicle. Darren in Duncan service department was thorough and maintained communications with me everyday while we waited for parts to be received. All the service departments staff are very friendly and helpful. Great service by great staff. Thank you ?? More

Customer Service Second visit to Island Ford and again EXCELLENT customer service and quality of workmanship. Well worth the easy drive from Victoria ~ made a fun day Second visit to Island Ford and again EXCELLENT customer service and quality of workmanship. Well worth the easy drive from Victoria ~ made a fun day with visiting one of their many wineries. Not only did I get the recommended service of oil change, tire rotation etc however they went the extra mile and washed and vacuumed my car! If that isn't excellent customer service. Absolutely NEVER happened in Victoria. Highly recommend Island Ford ~ More

Rescued in a time of need On a Sunday afternoon my Mom, son and I were heading up Island for a week of camping. My van was filled to roof with camping stuff and, believe it o On a Sunday afternoon my Mom, son and I were heading up Island for a week of camping. My van was filled to roof with camping stuff and, believe it or not, a DQ ice cream cake with dry ice to keep it cold. Driving from Victoria, by the time we got to Duncan my van was struggling and misfiring. We stopped at a couple places that had no mechanic on duty and they were not that willing to help. We stopped at Ford in a last ditch effort to figure something out. Best decision ever! Kyle and Dan swooped in and saved the day. They took a quick look at my van and suggested we not drive any further. Within 20 minutes they had helped us unload what we needed and gave us a loaner vehicle to get back home in while we wait to see what was happening with my van. The next day we ended up renting a van to continue with our trip as my van would not be ready that day. When we started to unload my van and load the rental, Kyle and Dan were back helping us. As a single mother, having your vehicle break down is very upsetting. The pending costs and the stress of it happening on our way on a trip was almost overwhelming. But with such helpful people so willing to do what they can, they made the whole thing so much better. They even tried to help us find new dry ice for the cake! A week later we returned to pick up my van ($450 repair) and Dan was back helping us unload and load the vans. This was by far the best experience and service I have ever received. I will be back for sure! As we were leaving Duncan, the issues that were happening before, started again. They did not fix the van. There was no going back though as the dealership had closed. We made it to Victoria, but it was a very stressful drive and we barely made it. I called Chad, the service manager, the next day to tell him how upset I was. I felt that nobody listened to me when I said what was wrong and they fixed something I was sure was not the issue. Turns out I was right about what was wrong and had to spend another $500 to actually fix it. Chad was very apologetic and made me feel like he understood my frustration. He worked something out with me and I feel like I have been heard. As much as I am feeling frustrated by the situation, I would go back. You just can't beat the customer service at this place. Their willingness and eagerness to go above and beyond is amazing. This has been a very stressful experience, but the people have made it so much better. I cannot say enough how much I appreciate everything everybody has done for me. I will be back!! Thanks again guys!!! More

Not impressed so far Have just moved to the area from Revelstoke BC, where Jacobson Ford have been looking after my F350 truck since I bought it in 2005. They serviced it Have just moved to the area from Revelstoke BC, where Jacobson Ford have been looking after my F350 truck since I bought it in 2005. They serviced it in April this year just before we moved here and it has been running beautifully. Have just returned from a trip to California and needing an oil change, I took it to Island Ford. They said I needed a computer diagnostic procedure (cost $140) as well as the oil change. They then contacted me with a list of faults such as a front brake that had been overheating and "must have been seized up" to do that, despite having had no trouble whatever with the brakes. The vehicle still pulls up sharply in a dead straight line with no hands on the wheel (cost to replace brake unit $850). The tires are of an unsuitable type, despite having been fitted recently by the Revelstoke Ford main dealer quite recently (cost to replace about $2000). A rear shock absorber is "damaged", though the truck handles just as it always has whilst driving (cost to replace all four shocks over $1000). All plus labour of course, a total of over $4,000. Derren then suggested that it would be much better to buy a new vehicle from them instead of spending $4000 on my present one. Is this sharp practice? Seems like it to me. I am probably going to have them change the brake parts but will insist on having the old parts returned to me for examination. Will report further later.... More