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Island Ford - Service Centre

Duncan, BC

4.4
67 Reviews

67 Reviews of Island Ford - Service Centre

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August 23, 2016

excellent, knowledgable and always greets with smiles! I have leased many Ford Pick ups, through all three ownerships over the past 20 plus yrs. Have always had great service.. I bring my truck in for its More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deanna Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2016

VIP Treatment I have to start off by saying that rarely do I leave reviews on sites such as this. That said, this is first for me to leave a second one. I must More

by Alex and Dianne CREWS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deanna Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam (Shuttle), Derren Jesson
June 03, 2016

Service with a smile!!! We recently moved to BC and long story short are staying temporarily in the Duncan area until our new home is ready. That said, our truck was in need More

by Alex and Dianne CREWS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deanna Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2016

Susie was helpful, friendly and also went out of her way to offer me a deal for future servicing of my vehicle. Also the service dept fixed my problem whic More

by Trixie69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susie Irvine
May 12, 2016

What Service I found that Deanna Schmidt in the service department was abrupt and needs more customer service training. On two occasions I found her service to be More

by Not Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Deanna Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2016

FANTASTIC I BOUGHT MY CAR AT ANOTHER DEALERSHIP AND FOUND THEIR FOLLOW UP TERRIBLE, CALLED ISLAND FORD DUNCAN AND TALKED TO DEANNA, SHE WAS SO GREAT ANSWERED MY More

by K Lackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deanna Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2016

Ok service Better customer service. Like the shuttle pick up and that they wash the vehicle. Some of the folks there have been around across all 3 ownership More

by PlatinumOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 29, 2016

Frendly staff, convenient, but very poor service experience My truck had spongy breaks since one of the rear cylinders had failed a few months back. I had done the rear breaks myself, including both cylinders, More

by ColinGooseHall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Halter, Blayne
January 28, 2016

Comfortable and friendly service Ryan provenchal was not the typical "pushy car salesman" , he strives to meet customer needs and respects what you require. He listened to my concerns More

by Diana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edie Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernadette Scudder, Susie Irvine, Ryan Provencal
January 25, 2016

Ford Flex repair The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff More

by Matt9127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service technicians.
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5