67 Reviews of Island Ford - Service Centre
excellent, knowledgable and always greets with smiles! I have leased many Ford Pick ups, through all three ownerships over the past 20 plus yrs. Have always had great service.. I bring my truck in for its I have leased many Ford Pick ups, through all three ownerships over the past 20 plus yrs. Have always had great service.. I bring my truck in for its regular maintenance. Of course the staff that have been there for many yrs know my name and its very nice to have them say "Hi Jan, how is everything, etc." Had Deanna today. As always, professional, courteous and friendly. Goes over everything with you upon getting vehicle back. Makes sure you understand all parts of inspection sheet. Once again. Great job! Keep up the great work. More
VIP Treatment I have to start off by saying that rarely do I leave reviews on sites such as this. That said, this is first for me to leave a second one. I must I have to start off by saying that rarely do I leave reviews on sites such as this. That said, this is first for me to leave a second one. I must start by saying that we purchased our F150 from another dealership. From day one we had difficulty deploying the tailgate step and handle. Shortly after our purchase there was a recall, so we used the opportunity to point out the deficiency. For some reason, the Service Advisor looked at us suspiciously. She walked to the back of the truck and as luck would have it, the tailgate step deployed perfectly. After another even more suspicious look, she made a comment that made us feel like we were stupid. Thus we were reluctant to bring up the matter again. From the moment I walked into the Service Department at Island Ford, I felt as though I were the only customer in the room. Although I made the appointment for regular maintenance, Deanna made me feel so special through her pleasant and professional attitude that I felt comfortable enough to bring up the tailgate step issue once again. Deanna took my concerns very seriously and her manager, Derren ensured me that the issue would be resolved. After reviewing the report card, Deanna went into great length to explain what the problem was with the tailgate step and how it was resolved. Thank you to the entire Service Team. More
Service with a smile!!! We recently moved to BC and long story short are staying temporarily in the Duncan area until our new home is ready. That said, our truck was in need We recently moved to BC and long story short are staying temporarily in the Duncan area until our new home is ready. That said, our truck was in need of regular maintenance and thus we scheduled with Island Ford out of sheer proximity. We were so pleased with the service and specifically the pleasant and professional treatment we received from Deanna, that we made the decision to travel out of our way to Island Ford for future service. Thank you! More
Susie was helpful, friendly and also went out of her way to offer me a deal for future servicing of my vehicle. Also the service dept fixed my problem whic was helpful, friendly and also went out of her way to offer me a deal for future servicing of my vehicle. Also the service dept fixed my problem which required no parts...but still I did not expect Susie to come back to me and tell me they had not charged me anything!!! Have previously had service with this dealer and always happy! More
What Service I found that Deanna Schmidt in the service department was abrupt and needs more customer service training. On two occasions I found her service to be I found that Deanna Schmidt in the service department was abrupt and needs more customer service training. On two occasions I found her service to be unfriendly and unsatisfactory. If I would have know that I would be treated like this by the service department I would have purchased my new car in Colwood. More
FANTASTIC I BOUGHT MY CAR AT ANOTHER DEALERSHIP AND FOUND THEIR FOLLOW UP TERRIBLE, CALLED ISLAND FORD DUNCAN AND TALKED TO DEANNA, SHE WAS SO GREAT ANSWERED MY I BOUGHT MY CAR AT ANOTHER DEALERSHIP AND FOUND THEIR FOLLOW UP TERRIBLE, CALLED ISLAND FORD DUNCAN AND TALKED TO DEANNA, SHE WAS SO GREAT ANSWERED MY QUESTIONS, AND TREATED WITH RESPECT. NEVER OWNING A FORD BEFORE WANTED TO FOLLOW THE MAINTANCE SCHED AND SHE TOOK THE TIME TO EXPLAIN HOW IT WORKS. I DRIVE A LOT SO I HAVE BEEN IN FOR MANY OIL CHANGES AND ALSO SOME WARRANTY WORK, I COULD NOT BE HAPPIER, ITS VERY RARE THAT YOU FIND A DEALERSHIP LIKE THIS ONE. WE WILL BE BUYING OUR NEXT VEHICLE AT ISLAND FORD DUNCAN JUST ON OUR EXPERIENCE WITH THE SERVICE DEPT ALONE. WOULD ALSO LIKE TO MENTION SUSIE IRVINE, AMAZING ALSO WHAT A GREAT TEAM DEANNA AND SUSIE MAKE. More
Ok service Better customer service. Like the shuttle pick up and that they wash the vehicle. Some of the folks there have been around across all 3 ownership Better customer service. Like the shuttle pick up and that they wash the vehicle. Some of the folks there have been around across all 3 ownership changes so definitely know how to get things done. More
Frendly staff, convenient, but very poor service experience My truck had spongy breaks since one of the rear cylinders had failed a few months back. I had done the rear breaks myself, including both cylinders, My truck had spongy breaks since one of the rear cylinders had failed a few months back. I had done the rear breaks myself, including both cylinders, but since the system had been drained of fluid it needed to be power bled to remove all the air pockets. I couldn't do this myself so brought it to Island Ford. I explained the problem, and said I suspected they only needed to be bled. It took them 3 hours, and cost me $350... for a bleed job. Rather than just bleed the breaks and maybe test the cylinder and be done in an hour, they decided to dismantle and inspect the rear drums so that they could tell me there was rust... a 14 year old truck has rust, real revelation. What's more, they didn't even bleed them right. I know this because my front left bleeder nut was rounded off and seized when I brought the truck to them. I checked it after they "thoroughly bled the system" to find the nut still there and still seized... so they charged me $350 to 3/4 bleed the system. Pros: Quick Lane service is very convenient, staff is friendly Cons: Everything I just mentioned Island Ford, I am very unsatisfied More
Comfortable and friendly service Ryan provenchal was not the typical "pushy car salesman" , he strives to meet customer needs and respects what you require. He listened to my concerns Ryan provenchal was not the typical "pushy car salesman" , he strives to meet customer needs and respects what you require. He listened to my concerns and was instrumental in making sure my purchase was within my price point. He was very informative with all the new features of my newly purchased vehicle. This is my 3rd Ford Escape that I have purchased at the Duncan location. I love the comfortable and friendly service of all the staff and would surely recommend them. More
Ford Flex repair The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff members concerned. I highly recommend this dealership for both sales and aftercare. More