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Island Chevrolet Buick GMC

Duncan, BC

4.8
576 Reviews

6300 Trans-Canada Hwy

Duncan, BC

V9L 6C7

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Showing 576 reviews

July 11, 2015

Service Department I had a horrible experience last visit at this dealership with Willi. This visit he more than made up for it. He was pleasant (even with my snarky att More

by K.McIlroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike (mechanic) , Willi Brech
July 10, 2015

Service I have disappointed since Peter has sold this dealership I have taken my car in for servicing to find out it wasn't ready for promised time at 1pm I s More

by Sisland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Willi Brech
June 26, 2015

Great service on 6.5 diesel suburban Had a great service team work on a major problem with my suburban. We had to have it towed in and were pleased the service advisor stayed late to mak More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willi Brech
June 24, 2015

Exceptional Service!!!! I had a bunch of issues I wanted looked at on my car, Dean Mcilroy got me in quickly and assured me my car would be in great hands. He is a very easy More

by Carguy'06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Mcilroy
June 23, 2015

Be careful and don,t send your wife in alone. Something seems to have changed with this firm I have always had good service but now find that they are aggressively pushing extra items to run up th More

by moreya888
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Toews
Jul 07, 2015 -

Island Chevrolet Buick GMC responded

Good day. Thank you kindly for allowing me the opportunity to personally look into your concern. Upon review of the work order it was documented that the client came in asking for only a brake inspection. There were no other services requested and or performed. We then proceeded to bring the vehicle into the mechanics shop, raise it up on the hoist, and remove all four wheels to inspect the brakes as your requested. With drum brakes we must remove the wheels to access the brakes. The complete inspection was completed in approximately 30 minutes. This was the inspection requested and signed off on by the client. We then put the wheel back on and advised that they simply be serviced and not replaced. We also completed a FREE of charge multi point vehicle inspection Upon arrival for pick up you were upset at the bill of $49.95 for this inspection. My service manager tried to speak with you to inform you of the work that was completed and understand your concern. It is unfortunate that you were not able to make the time to chat with him. I look forward to having you back for the complimentary oil change I have since extended to you for any misunderstandings. Thank you again greatly for your feedback as we strive each day to get better. Craig Sabourin General Manager

June 18, 2015

Great dependable service. Even with a free oil change and check over ,the service and hospitality of Dean Mcilroy was exceptional,and my Silverado was also vacuumed and washed, More

by Fez007
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Aydon, Dean Mcilroy
June 16, 2015

top notch service I had an issue with my brakes, so I called Dean McIlroy to set up an appointment. .He got me in right away, kept me informed of the progress, was frie More

by KarenD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Mcilroy
June 14, 2015

saved my holiday We had just parked our RV trailer at lake cowichan when my 03 duramax decided to quit.I had arranged a tow to baljet in Duncan where Willi Brech look More

by lakeguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willi Brech
June 11, 2015

Fantastic service I recently purchased a GMC Terrain, Kim Blom was my sales person and she was fantastic from the moment I stepped on to the lot until I drove off in my More

by Emorgan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim MacLean, Kim Blom
June 11, 2015

Service guy was great 5 stars Dont want to be phoned weekly to trade my car in my Aveo it is paid for dont hound me sales department when I want to buy a new car I will come in... More

by Judi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willi Brech
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