Island Chevrolet Buick GMC

Great Customer Service! Being a working mom always on the go, an oil change can be an inconvenience. Kim in customer service was friendly and understanding, she had me in pro Being a working mom always on the go, an oil change can be an inconvenience. Kim in customer service was friendly and understanding, she had me in promptly where I met Jason who listened to a concern I had regarding my vehicle. Jason was kind and never patronizing, he took care of everything for me. Thank you IslandGM More

Dreams came true! I contaced Island GM through their website on December 28th after having a HORRIBLE time with another dealership. It wasn't even 15 minutes after I hi I contaced Island GM through their website on December 28th after having a HORRIBLE time with another dealership. It wasn't even 15 minutes after I hit "send" that Robert phoned me. We had a solid half hour conversation where he reminded ME that we had met almost a year earlier when I had popped into the show room to get some brochures on trucks and SUVs. (I admit, I thought he was just trying to make a connection, but when I looked at the brochures and saw his card, I knew he was being honest.) We chatted via phone and email and started the application process to see if I would be approved for my dream truck. Due to my credit issues, which we knew up front, this process seemed to drag on FOREVER... but Robert didn't give up! He would check in with me from time to time to make sure things were progressing and FINALLY the bank said YES! I went down to see him and test drove a BEAUTIFUL truck! Although it wasn't exactly what I wanted, financing issues determined it was the absolute best that I could get. Robert listened to my concerns about the things this truck was lacking, and gave me advice based on what was right for ME and not to just make a sale. By the end of the visit I had decided to go ahead with the purchase.... BUT then there was a snafu with the financing. It was NOT due to anything on the dealership's part... it was all the bank... and I headed home, sad, but still knowing I would return to this dealership. BUT ROBERT DID NOT GIVE UP! I sent more paperwork to the bank, and he and other members of the team (Chris and Kim) contacted the bank on my behalf.... got the bank to call ME and confirm some things... and less than 4 days later, I had my approval. 22 days after our first contact, I drove across to pick up my new (to me) baby!!! ON TOP of all his efforts, there were so many added bonuses that they just threw in for me! I was happy just showing up to get my truck and wasn't expecting anything else! But, he went above and beyond AGAIN. They advertise that they will pay the ferry or flight if you buy a vehicle... and there was NO hesitation for that. Even before purchasing my truck, I had sent a friend to Robert because I knew he could help her get out of her unreliable crappy car... and he did! I will NOT hesitate to send everyone I know in the market for a vehicle to this dealership. They truly care about the customer... and will treat you like family. There is no double talk... or trying to talk you into something you don't really want. They listen, they give advice, and they HELP. Thank you Island GM, Robert, Kim, Chris, Masood, and all the rest, for making my dream come true... within my budget! I'm only sorry I won't be back to purchase again for a while! You guys got it right on the first try! (And Masood... I'm sorry for my initial reaction on that Monday. It wasn't you, it was the xxxx bank... and I feel bad you had to be the one to deliver the blow. But, thank you for caring... and for being so awesome!) More

Good service good people I called for a truck but wasn't able to get it but they set me up with a reliable car and said I can get what I want if i just make the payments and t I called for a truck but wasn't able to get it but they set me up with a reliable car and said I can get what I want if i just make the payments and they were all good people gave me a great deal id recommend to anyone to come here :) chevy pride More

Awesome experience. Jerry was absolutely awesome. He went above and beyond in making us feel comfortable about this purchase. He gave us plenty of time to talk about bu Jerry was absolutely awesome. He went above and beyond in making us feel comfortable about this purchase. He gave us plenty of time to talk about buying the car we wanted and was not pushy at all. He gave us great information about our car and provided excellent service on the features of the car. More

They looked after me and my truck. In the phylosophy of full disclosure; I purchased my 2008 Ford Ranger Sport 4x4 from these folks in Sept of 2016, so I am a little biased. I got a gre In the phylosophy of full disclosure; I purchased my 2008 Ford Ranger Sport 4x4 from these folks in Sept of 2016, so I am a little biased. I got a great vehicle at a fair price and was treated with respect every step of the way. My first service on this truck took place on Feb. 12, 2017 and I let Island Chevrolet take care of it. It was simple: oil change, check all fluids, check the air filter, rotate the tires. That is exactly what they did, that is exactly what I paid for. They also gave me a report on the condition of my battery, charging system and starter. Then they washed my truck. I purchased a small 4x4 because I like to worm my way deep into the back country, where access is very limited. It is crucial that I can trust my vehicle to not only get in there, but get back out as well. This kind of confidence begins with a quality vehicle, and is upheld with a qualified maintenance program and team. I believe that is what I have here. Island Chevrolet Buik & GMC is my maintenace team. More

First experience with buying my own car at GM Walking into GM thinking about buying my own car went so much smoother than I had imagined. The customer service and the help really went a long way i Walking into GM thinking about buying my own car went so much smoother than I had imagined. The customer service and the help really went a long way in regards of making me feel very comfortable. They gave me exactly what I wanted in a vehicle, the budget was perfect and I walked out of there satisfied. They're all very calming and friendly , GM is very welcoming. The staff members make sure they meet your goals as most as possible when looking for a new/used vehicle. My experience there was great and I highly recommend Island GM. Thanks GM for everything !! More

Great response, service and cleanup Great response, service and cleanup. Everyone at Island Gm was very helpful and made purchasing my new truck very easy. All around good rapport and wo Great response, service and cleanup. Everyone at Island Gm was very helpful and made purchasing my new truck very easy. All around good rapport and would highly recommend Island Gm More

Sweet ride -sweet deal I found everyone that I dealt with during the purchase of my new vehicle to be totally professional and courteous. I am delighted with my new vehicle. I found everyone that I dealt with during the purchase of my new vehicle to be totally professional and courteous. I am delighted with my new vehicle. More

Service sucks. Not enough mechanical staff. One canceled appointment. Another one was suppose to be first in line on a sat morning then was told 2.5 hours before they could look at it. Charged One canceled appointment. Another one was suppose to be first in line on a sat morning then was told 2.5 hours before they could look at it. Charged twice. For a combined $200. And ill I wanted was my speakers working in a stock 2008 Chevrolet pick up. Which both times they said they would need more time to diagnose the problem and that they didn't have time that day. I asked if someone could get in touch with me and left my phone number. And never herd anything back. Not very happy with the service at all. More

Warranty service The dealership quickly dealt with an inadequate headlight problem on a second owner truck. Neil was very helpful and efficient and made every effort The dealership quickly dealt with an inadequate headlight problem on a second owner truck. Neil was very helpful and efficient and made every effort to help me. More