Island Chevrolet Buick GMC

sales review Was absolutely impressed with Mikes knowledge of the Chevrolet Pick-up and it capabilities He walked me through the truck and its features making sur Was absolutely impressed with Mikes knowledge of the Chevrolet Pick-up and it capabilities He walked me through the truck and its features making sure I knew everything about the truck. He was outgoing and friendly, very easy to talk too. Enjoyed meeting him. Enjoyed my time With Alexia while doing the paperwork for the sale, very friendly and professional. More

What a pleasant surprise The way service departments has changed, I have owned my vehicles such as Fords, Chev’s, Volkswagen, to BMW’s and this is the first time in my 64 year The way service departments has changed, I have owned my vehicles such as Fords, Chev’s, Volkswagen, to BMW’s and this is the first time in my 64 years that the service department of any seller has on 4 occasions now maintained a rare service level. Island Chevrolet, Buick, GMC takes first place in proficient, courteous, prompt customer care service. Thank You. This is a great way to start a day. Well Done Folks. # 1 - Service More

Oil Change The oil change was done very quickly, hardly any wait. The staff, Neil, Shannon and Chris were very courteous. Thank you for the great service. The oil change was done very quickly, hardly any wait. The staff, Neil, Shannon and Chris were very courteous. Thank you for the great service. More

Purchasing a new Buick Envision My wife and I recently purchased a new Buick Envision through Jackie and she made the whole process seamless. Her friendly no pressure attitude is ref My wife and I recently purchased a new Buick Envision through Jackie and she made the whole process seamless. Her friendly no pressure attitude is refreshing and everyone we met at the dealership were helpful and friendly. I would not hesitate to recommend Jackie and the dealership for excellent customer service and follow up. More

Disappointing I heard that you helped people who don't have the best credit. I heard of a few who had been able to buy from you with bad credit. I sent in all I heard that you helped people who don't have the best credit. I heard of a few who had been able to buy from you with bad credit. I sent in all my paper work and was told by Shannon that I was approved and to come look at vehicles. Then I heard nothing for about a week, so emailed Mike Hearn again and was told that they could not help me and needed some further proof of income, none of which was mentioned to me. So I kept asking how come I was told I'm approved and then hear nothing. I understand if I didn't get approved, I was just trying my luck, but I don't think it was very nice to leave me hanging and have no contact at all. Not typical sales people actions. Anyway, I was really disappointed as I thought you would give me a chance. Not the kind of customer service I recommend. More

Spectacular! What great service! It was a pleasure going in to an upbeat, friendly department. My car has never looked or ran better. I will be going there next ti What great service! It was a pleasure going in to an upbeat, friendly department. My car has never looked or ran better. I will be going there next time anything needs done, would highly recommend. More

Fabulous service!! Thank you Phil! We love our new Envision so far and I am sure will will enjoy it as the time goes by. Thank you for the amazing customer service. No Thank you Phil! We love our new Envision so far and I am sure will will enjoy it as the time goes by. Thank you for the amazing customer service. No games , no usual back and forth, you and Terry were told what we wanted and within a certain budget and really came through for us. We appreciate the open communication and how quickly every thing came together. Thank you so much. More

WHO ?? Dropped the ball?? Right after purchasing a 2017 GMC Terrain last year , I order running boards for it, to be installed by the service Department. I paid for them immedi Right after purchasing a 2017 GMC Terrain last year , I order running boards for it, to be installed by the service Department. I paid for them immediately after they were ordered.The boards took a very long time to come, but I expected that as they were coming from the USA.One day the sales person called and said that the running boards are in and we could set up a appointment to have them installed. She told me it would take about an hour to do the job. we go a courtesy car and the job was to begin at 9:30 AM. after checking back at noon, they said it wouldn't be done until two or three o'clock. I called at two and they said the "Parts"? weren't in and they would in at 7 AM next morning. I had bought the running boards WITH ALL hardware ??The service manager said to take the loaner car home and they would reimburse me for the Ferry cost in the form of discount on the parts/boards? As we were busy on the weekend we kept the car and used it. when I picked up my Terrain on Monday they tried to charge me again for the running boards that I paid for on November 6/17 ... Monday evening I got a phone call from Island GM and the girl said that we should have been told that we were supposed to to up the tank on the loner car. Told her I was under the impression we would tony need the vehicle for an hour or two? she at that time ,says it was only $15.00 . NO where on the "revised" invoice was there a discount for my Ferry charges. I there fore refused to pay. No more has been said, BUT I don't feel good about the whole transaction. I have always had very good relationship the people at Island GM and want to buy more cars from them.? Right now I am NOT HAPPY.. More

Awesome Ashley did a great job getting us in without pressure. Did a good on showing us. What was available in our price range Once we figured out which ve Ashley did a great job getting us in without pressure. Did a good on showing us. What was available in our price range Once we figured out which vechile we like had a great test drive. The rest of our experience was great from sales to finance. Thanks More

The Best Experience! From browsing the website to walking off the lot with our new (pre-owned) vehicle Island Chevrolet Buick GMC was a great experience. After getting From browsing the website to walking off the lot with our new (pre-owned) vehicle Island Chevrolet Buick GMC was a great experience. After getting connected on the website through the customer service chat, I corresponded with Ciana from Sales prior to walking onto the lot. During our call, she got information about our trade-ins and what we wanted in our next vehicle before emailing options prior to our visit to the dealership. When we arrived on the lot despite it being a busy day Ciana was available right away. She quickly reviewed our information and got us into the vehicles we wanted to see. I definitely felt that she valued our time as the process was very efficient. Our test drives went really well and we were left with two vehicles we loved. Ciana and Terry worked together to get us all of the information we needed to make a decision between the two. They were not pushy, there was no pressure. We did come to a decision and negotiating a deal was a smooth, transparent process. Overall: Sales staff were friendly, helpful, efficient and laid back. Vehicle selection was great and the deals (both for trade-ins and vehicle pricing) are very competitive. Customer service really was amazing. We left very happy in our new vehicle. More