Island Chevrolet Buick GMC

Could have been better Purchased a used truck, before picK up it had to have some repairs. Have been back twice since with the same issue. 3rd time today with the hope it's Purchased a used truck, before picK up it had to have some repairs. Have been back twice since with the same issue. 3rd time today with the hope it's fixed. I asked 3 times for floor mats for the new truck and was told to buy a set. After spending over 25 grand. Thats not a good way to send your new customer away. More

Excellent all-round customer service My wife and I just bought a new Cruze, we are very pleased with the pleasant and professional treatment we have received. The follow up service has b My wife and I just bought a new Cruze, we are very pleased with the pleasant and professional treatment we have received. The follow up service has been excellent as well. We can tell our business is appreciated by all of the staff. More

My day at Islandgm I was in the market for a new gm truck and found islandgms website and put an inquiry about a Sierra I liked. I was contacted by cowboy Jim Sinclair a I was in the market for a new gm truck and found islandgms website and put an inquiry about a Sierra I liked. I was contacted by cowboy Jim Sinclair and we got the ball rolling towards a trade in deal. We worked out some numbers over the phone and online, Cowboy Jim Sinclair and Terry DAoust went above and beyond to make my time at their dealership my best vehicle buying experience to date. I urge anyone in the market for a vehicle to check out Islandgm I know I’ll be back. Thanks cowboy Jim and Terry for everything. More

Rush Service I was driving back up island from Victoria when I noticed some noise coming from the front end of my Sierra. I had recently had the brakes done so wa I was driving back up island from Victoria when I noticed some noise coming from the front end of my Sierra. I had recently had the brakes done so was unsure what the issue was. I had checked the front end a couple times on the trip but didn't notice anything but the noise just got worse. I pulled into Island GM's service area and asked the service adviser, Kevin Toews, if they had any openings. Kevin informed me they had no opening but he also said he would listen to it and see if there was an easy solution. As soon as I pulled into the service bay Kevin had me shut it off and said it was most likely a bearing. He knew I was travelling so he opened a spot in the schedule and they were able to replace the bearing and send me on my way home. I was and am extremely grateful to Kevin and his team for helping me out that day even though they were very busy already. More

Service Department Service was done on time as promised.There was no problem getting an appointment on the day and time I wanted.The service rep Neil was great as usual. Service was done on time as promised.There was no problem getting an appointment on the day and time I wanted.The service rep Neil was great as usual.He’s the only one that I want to deal with. More

A great experience I purchased a 2017 Cadillac from Island Gm. When i first inquired about it on line Jim immediatley got back to me and answered all my questions. He wa I purchased a 2017 Cadillac from Island Gm. When i first inquired about it on line Jim immediatley got back to me and answered all my questions. He was polite and antrue professional throughout out dealings. Inwould definitley gomto Jim the next time i need a vehicle More

Absolutely impeccable customer service and sales team Ivan Phan touched base with me right away after my online inquiry with the dealership, he was knowledgeable, friendly, passionate about his job and qu Ivan Phan touched base with me right away after my online inquiry with the dealership, he was knowledgeable, friendly, passionate about his job and quick to answer any questions. He was patient when I was delayed in responding due to travel and did not hound me. His customer service was impeccable and personable skill set was what sold me the car I purchased today. ivan could not have done a better job in my experience and you have a real asset on your team with him as a part of it. Not only was Ivan fantastic, the rest of your team at Island GM was also equally as fantastic. Stacey, Moose and Jim were quick to help, friendly, and very explanatory when it came to any and all discussions regarding the fine details of the car I was aiming to purchase. My husband and I walked away today and both of us equally stayed that this was head and shoulders above any experience we’ve ever had at any dealership. I will absolutely recommend Island GM as the place to go and Ivan Phan. Thank you for such a great experience while purchasing my new 2018 Malibu! Sincerely, you guys know how to get it done on a professional and personable level. Cheers and my kindest regards, Natasha Henderson. More

Excellent well mannered Amazing people great time and I got what I wanted would recommend island gm fo everyone I meet in my life time great service great choices Amazing people great time and I got what I wanted would recommend island gm fo everyone I meet in my life time great service great choices More

Great deal. And a pleasure making it Mike and Terry did a great job working with me and getting me into my new truck. Id recommend this dealer to anyone looking for a new or used vehicle Mike and Terry did a great job working with me and getting me into my new truck. Id recommend this dealer to anyone looking for a new or used vehicle More

They're the best Chevy dealer on Vancouver Island I had a very friendly and positive experience with all the staff at the dealership, I would totally refer my friends and family to buy there next ve I had a very friendly and positive experience with all the staff at the dealership, I would totally refer my friends and family to buy there next vehicle from that store. 🙂🙂🙂 More