Hyatt INFINITI

I recently had a frustrating experience with the finance team at Hyatt Infiniti. They were incredibly pushy about getting me to sign up with First Canadian, even though I made it clear that I wasn’t interes team at Hyatt Infiniti. They were incredibly pushy about getting me to sign up with First Canadian, even though I made it clear that I wasn’t interested. When I declined, the attitude I received was unprofessional and rude. It’s one thing to offer options, but the pressure and disrespect I encountered made the entire process uncomfortable. I expected better customer service from a dealership of this caliber. Very disappointing. More

I love Hyatt Infiniti because of the amazing staff. Anytime I go thrrr I am greeted with warm smiles and hellos from all my favorite staff members Wendy, Tallah Ray are my favorite staff member’s. They Anytime I go thrrr I am greeted with warm smiles and hellos from all my favorite staff members Wendy, Tallah Ray are my favorite staff member’s. They are never not smiling and are so kind, friendly and caring More

Very professional service agent. I discussed all the issue with him. He listened to it properly. I discussed all the issue with him. He listened to it properly. More

They were a little too high pressure. They went heavy on pushing upsells and urgency to get the sale They went heavy on pushing upsells and urgency to get the sale More

Service was excellent. Tallah was great. Would recommend anyone to have their vehicle serviced there. Tallah was great. Would recommend anyone to have their vehicle serviced there. More

Too many texts, phone calls, and emails about service for vehicles; and too many evaluation requests that are not simple vehicles; and too many evaluation requests that are not simple More

Service was excellent for our last visit. The employee in service Steven was very helpful and very friendly The employee in service Steven was very helpful and very friendly More

Great customer service and thorough understanding of diagnosis. I would recommend dealer for regular service diagnosis. I would recommend dealer for regular service More

I booked the appointment 10 days in advance and requested a loaner. No one called me to confirm. I called 2 days before my appointment to confirm for my own peace of mind. At that point, I was confirmed a lo a loaner. No one called me to confirm. I called 2 days before my appointment to confirm for my own peace of mind. At that point, I was confirmed a loaner. The morning of my appointment, at 7:00am, the loaner vehicle was not ready for me. There was no gas in the car. So I was given a different one. Then at around 2:00pm, when I hadn't heard anything from the dealership, I called once again. I was told the tires had just gotten there 10 minutes ago so it was going to be another 2.5 to 3 hours. So ridiculous. Why was nothing prepared for a pre-booked appointment? More

Attentive and thorough service. Very detailed explanation of what was done. Friendly and helpful staff. Very detailed explanation of what was done. Friendly and helpful staff. More