Hyatt INFINITI

A pleasant experience! I have owned an Infiniti for 10 years & was "looking" to replace my vehicle. I was looking to replace it with a Mercedes, but by chance we happened up I have owned an Infiniti for 10 years & was "looking" to replace my vehicle. I was looking to replace it with a Mercedes, but by chance we happened upon the Infiniti dealership during an "event" where all the salespeople were booked with appointments. I don't remember the gentleman's name, but he made sure we were acknowledged & arranged a salesperson to see us. From walking in to the office to shaking on the deal, the experience was excellent. As a woman buyer, I have had salespeople talk to my husband, talk down to me, or talk over my head and about stuff that was not relevant to me. Stuart (our salesman) was respectful, knowledgeable & professional. He understood what was important to me, and spoke to ME about the vehicle. Of course, he was willing to go into great detail about the performance of the vehicle, but when I said I didn't want to know those details, he respected that, and without making me feel silly, moved on to discuss the vehicle attributes that WERE relevant and important to me. Part of the sales closing process was dealing with Harrison, what a nice guy! I also had a great young lady help me when I picked the vehicle up, but have since forgotten her name.(sorry)I see I am running out of space so I must now be brief. I have had the opportunity to visit the "dreaded" service department, and that too was a great experience! Adam along with all the other staff members, was respectful and professional. The only snag I had was with the parts department, where I found one of the guys a bit "moody & not helpful or nice" but, I happened upon Tracey...who was amazing! I have not really trusted dealing with sales, service or parts departments before, but this experience has changed that for me! I attribute bad a good employees to management, and in my opinion, the staff at Hyatt Infiniti must be treated well as they treat their client well. This has been a WOW experience for me, and I really enjoyed the buying experience. I also have a pretty gorgeous vehicle!! More

Satisfied client I highly recommend Hyatt Infiniti for the best service, professionalism and experience. Thanks to Wes Beach - sales rep and service team for the hard I highly recommend Hyatt Infiniti for the best service, professionalism and experience. Thanks to Wes Beach - sales rep and service team for the hard work. More

Great Sale and After Sale Experience Our sales person was terrific. Nothing was too much trouble for him. We had a couple of minor issues attended to, and he looked after them personally. Our sales person was terrific. Nothing was too much trouble for him. We had a couple of minor issues attended to, and he looked after them personally. We highly recommend the Infiniti experience. More

Infiniti Q37 S I just wanted to express my appreciation for the wonderful service we received whilst we dealt with Martin Speiran in respect to the Infiniti Q37 S wh I just wanted to express my appreciation for the wonderful service we received whilst we dealt with Martin Speiran in respect to the Infiniti Q37 S which we bought for or son Shelvin. Martin's candid approach in dealing with us was indeed a pleasure and this greatly helped us in making an informed decision. I wish to sincerely acknowledge Martin's professionalism and the high level of attention he gave to our specific needs. Shelvin is very pleased with the vehicle and as a family we will be certainly looking at Hyatt Infiniti should we decide to change vehicles in the future. Kind Regards Pusp Naidu More

Worth Considering to do business with! Even though Hyatt Infiniti doesn't offer any used car guarantee, they will do their best to resolve issues that a buyer might encounter. Customer e Even though Hyatt Infiniti doesn't offer any used car guarantee, they will do their best to resolve issues that a buyer might encounter. Customer experience is important to them and they are not afraid to say: " We are sorry! Let's work it out and make this a pleasant experience for both involved parties". Background story. We purchased a used Infinity G35x without extended warranty. A couple weeks in we noticed that the gas gauge is really acting up. A week or so later "service your engine soon" light came on. When the car ran out of gas while still showing that there is at least 1/4 of a tank, we took the car in to service. The bill came back to be $3,000. We contacted the dealership to see what can be done. First interaction was not as satisfying as it could have been mostly due to all kinds of misunderstandings and assumptions on both parts. Once the Infiniti General Manager heard about "the situation" he invited us to meet and have a conversation with him and a Sales Manager. At the end, we have come to a resolution that is positive to all involved parties. Lessons learned: - maybe an extended warranty on a used car is something to consider even if you are buying a car from a luxury dealership - do not say things to a customer that might be true but can be misunderstood and taken wrong - do not be afraid to start a conversation to see if a situation can be resolved as a "win-win". More