Hyatt INFINITI

Kevin Lee is very professional. I am a JX35 owner and every time I come in for service Kevin is very professional, friendly, polite, and helpful. I always find myself leaving satisfi I am a JX35 owner and every time I come in for service Kevin is very professional, friendly, polite, and helpful. I always find myself leaving satisfied with every visit. I definitely give them 5/5 stars ***** More

Go the extra mile to satisfy their customers I recently purchased a used vehicle at Hyatt Infiniti and found the staff to be great - always helpful and very professional. Jay was always well pre I recently purchased a used vehicle at Hyatt Infiniti and found the staff to be great - always helpful and very professional. Jay was always well prepared when I came in to test drive cars and able to answer any of my questions. When I encountered a small problem with my vehicle, the sales staff, service advisors and sales managers all went above and beyond to make sure the problem was remedied and I was happy. I would definitely buy another vehicle from Hyatt Infiniti and would highly recommend them to friends and family. More

Thank You The idea of purchasing a new Infiniti seemed overwhelming at first but Phil, Hugh and Courtney all did a great job making this as quick and easy as bu The idea of purchasing a new Infiniti seemed overwhelming at first but Phil, Hugh and Courtney all did a great job making this as quick and easy as buying a gallon of milk from the grocery store. Phil is very personable, approachable and friendly. Courtney and Hugh are extremely helpful and patient. Thanks again for making my experience as a first time buyer so positive. More

Thank you Davin. I took my EX35 to Hyatt for what started as a routine repair. It's always a possibility that something will go awry. Unfortunately, this was one of th I took my EX35 to Hyatt for what started as a routine repair. It's always a possibility that something will go awry. Unfortunately, this was one of those times. There was some miscommunication and some damage to my car. I worked with Kevin (who did all he could), but I was annoyed by the situation and admittedly impatient. That is when I made the decision to talk directly to Davin and things began to look hopeful. His efficient, professional, hands-on way of taking care of issues restored my faith in the service department. If not for him, this review could have been much different. I am extremely particular about all aspects of my car, some would say that's an understatement. Fortunately Davin understood completely. Unfortunately he has no control over the things that can't be handled 'in-house', although he tries. Thanks to Adam as well for stepping in when Davin was unavailable. More

Phil pham and Kevin Lee are great guys I bought Infiniti jx35 from Hyatt infiniti.Mr Phil Pham who helped me alot to make a deal.He is very friendly guy .after 2 weeks i found a noise in m I bought Infiniti jx35 from Hyatt infiniti.Mr Phil Pham who helped me alot to make a deal.He is very friendly guy .after 2 weeks i found a noise in my dashboard and took my car to Hyatt infiniti where Kevin Lee helped me alot.both guys are professional and very cooperative......thanks for all More

Hyatt straightened out the mess made by Ericksen Infiniti I bought a vehicle from Ericksen Infiniti in Edmonton and had nothing but problems. It took two visits to Hyatt, but they were able to bring the car t I bought a vehicle from Ericksen Infiniti in Edmonton and had nothing but problems. It took two visits to Hyatt, but they were able to bring the car to it's intended condition. The service was very good, car returned clean, and the work was performed as stated. More

Drove down from Edmonton to Hyatt Service. It was worth it! I must say I've been skeptical of the corporate take overs of the family-owned auto dealerships and the immense clustering even from multiple manufact I must say I've been skeptical of the corporate take overs of the family-owned auto dealerships and the immense clustering even from multiple manufacturers. In the 50 years that I have been driving, buying and selling cars I'd always appreciated the SERVICE aspect of dealerships and the personalized "feeling" from the smaller operations. Being from Spruce Grove, I've been left to deal with with two "Go Auto" Infiniti Dealerships and I have NOT been pleased with the service from their dealerships. Several emails, phone calls were not even returned. Simple requests as to how to change the ownership of the vehicle we not answered. I've noticed that the customer feedback and online reviews for Hyatt Infiniti tend to be at the extremes (1 star vs. 5 stars). I always am cautious about "reviews"… I know that some people/customers can be a pain and very hard to please and I also know that some glowing reviews can be put up by "paid" reviewers. But I was willing to judge for myself... By CONTRAST, Hyatt Infiniti seems NOT to have forgotten their customers after they have made a sale, even though they were bought by the large Auto Canada conglomerate last year. It may be still the legacy of good morale from the original Hyatt staff, but a phone call followed up by an email from your Service Manager, Davin Lindholm were received within a day! It was for some information on the service history for my newly purchased (used) 2008 Infiniti E-35 with very positive and informative news. I thought "WOW… I wish I lived in Calgary!". Last week I travelled through Calgary on my holidays with and intention to stop at Hyatt Infiniti for the required service. Even though Hyatt Infiniti is now recently part of the huge Auto Canada Conglomerate, somehow your staff has maintained that personalized customer service that I value. Davin Lindholm and his team are certainly assets to the organization. I wish to acknowledge that I HAVE NOTICED THE DIFFERENCE. That, of course, is also a reflection of good management and consideration of staff morale. Way to go you guys! /denis More