Hyatt INFINITI

Trust for over 10 years I am the original owner of a 2003 G35 Coupe and have trusted Hyatt Service to keep my vehicle in prime working order. Davin, the service representati I am the original owner of a 2003 G35 Coupe and have trusted Hyatt Service to keep my vehicle in prime working order. Davin, the service representative I am thankful to deal with over the past 10 years has always had my best interest at heart. My car is now 11 years old and is in perfect running condition thanks to the Hyatt service department. I do have some advice for Infiniti owners if they think they are being oversold, go to the Hyatt website and the service menu for your vehicle, it lists what maintenance should be done at that particular time. When the time comes to retire my little coupe, I will continue with a Infiniti product because of Davin in the service department and the trust I have. More

Excellent Experience I had an excellent experience purchasing a G37x recently. Welcoming environment, treated with respect and actually had fun in the process. Great co I had an excellent experience purchasing a G37x recently. Welcoming environment, treated with respect and actually had fun in the process. Great connection with Stuart Reid he was knowledgeable, professional had a sense of humor it was like buying a car from a friend. As a purchaser I put trust in the product and the dealership and I am very satisfied with my experience. More

A classy business Colton Teichroeb who helped us to acquire a 2014 Qx80 is the most professional salesman I have ever met in over 40 years of buying new cars of many d Colton Teichroeb who helped us to acquire a 2014 Qx80 is the most professional salesman I have ever met in over 40 years of buying new cars of many different makes This man knows his product thoroughly. He was patient and very professional. He didn't try to "sell" us anything but answered all of our many questions in a straightforward and honest manner. Although I made several trips to the dealership over 6 months he never once pressured me or was impatient with my many questions. The other folks we met in the dealership treated me as if I was someone special and I think "classy" is the best way to describe their business More

incredible I have visited a few dealerships and this one shines like a star. Reception was friendly and welcoming. I didn't get her name but she was working t I have visited a few dealerships and this one shines like a star. Reception was friendly and welcoming. I didn't get her name but she was working this evening Sept 2nd and she is lovely. Greg Kozokowsky is personable and inquisitive. He is an very genuine guy to work with - i so very much appreciate that. Then the icing on the cake is Courtney Murdock - she was so comfortable to talk to. She new her stuff and appreciated my excitement. More

Excellent Buying Experience I wanted you to know that leasing my new Infiniti,has been a wonderful experience. the General Manager, Mike Hofer, has been very helpful as there is I wanted you to know that leasing my new Infiniti,has been a wonderful experience. the General Manager, Mike Hofer, has been very helpful as there is a lot to learn. My salesman was exceptional and also the asst.mgr. The girls in the Finance office are exceptional professional and very polite and helpful even the team that washed my car. I would with no hesitation recommend the dealership to anyone looking for a new car. More

Great professional service Great service! I was impressed with professionalism and smoothness of my sales consultant. I will highly recommend this dealership with its truly lux Great service! I was impressed with professionalism and smoothness of my sales consultant. I will highly recommend this dealership with its truly luxury service. Thank you! More

It was like going to a timeshare sales presentation Get ready for high pressure sales if you take your car to be serviced at Hyatt Infiniti! The service department used to be ok but now it's horrible a Get ready for high pressure sales if you take your car to be serviced at Hyatt Infiniti! The service department used to be ok but now it's horrible as they will hassle you for service you don't want. When I dropped the car off, the service rep talked me into getting the 72,000 km "service" which is really a list of inspections which then give them a whole bunch of ideas on what to say you will need done. They then started phoning repeatedly to tell me all about the ridiculously priced service I needed. When I said no, the service rep gave some stupid comment like "hey it's your car but you'll be sorry". They tried to replace all my door locks under warranty as they weren't working properly. I changed the battery in my remote and presto...all was working fine again. I wish there was another option for Infiniti here in Calgary. More

Sales & Service department is awful. They will try to upsell you on EVERYHTING. It would really just be nice to walk in and get what I ONLY asked for. The salesmen are so good at what they do that y to upsell you on EVERYHTING. It would really just be nice to walk in and get what I ONLY asked for. The salesmen are so good at what they do that you don't know you were swindled until it's too late and you say to yourself "what just happened"??? More

Service and attention to detail was an amazing experience until I signed the papers. They stopped caring completely they claimed to have cleaned and gassed up the 70k$ vehicle? My 3 year old could've cleane until I signed the papers. They stopped caring completely they claimed to have cleaned and gassed up the 70k$ vehicle? My 3 year old could've cleaned better. That's just the start they don't care about repeat business! Prepare to service it in Edmonton cause you won't want to deal with them any longer ! Every issue needed to be escalated to the manager( 8 issues, to which he cc me in an email "please take care of this " and that goes to " the business centre" group email when someone gets it they may or may not deal with it. They are too large and do not care about customer satisfaction at all! I've bought from Porsche BMW Lexus Mercades, and this service was worse than an American mc Donald's ! More