Hyatt INFINITI

I wasn't looking to renew my lease for a few months, but after having been contacted by Gary Jia about some options, he went out of his way to get me the car I wanted at the price I wanted. At delivery, Ra after having been contacted by Gary Jia about some options, he went out of his way to get me the car I wanted at the price I wanted. At delivery, Ray Srivastava walked me through the features of the vehicle with precision and professionalism More

I retired a couple of years ago, so we're on a fixed income... I was pleased that Kevin was able to work with me to help decide what could be put off until the next appointment, so as to keep this bill income... I was pleased that Kevin was able to work with me to help decide what could be put off until the next appointment, so as to keep this bill around $1,000.00 More

Good experience.Everything was as promised.I was kept updated as new things were discovered.Yana was good in communicating through out the day.Would recommend as a great place to service your car updated as new things were discovered.Yana was good in communicating through out the day.Would recommend as a great place to service your car More

Stay away from this dealership! I typically don’t write reviews but I strongly felt that my less than ideal experience at this dealership warranted one. I had an appointment to test drive a vehicle, and wa reviews but I strongly felt that my less than ideal experience at this dealership warranted one. I had an appointment to test drive a vehicle, and was more than ready to buy today if the test drive went well. After arriving for my appointment, they informed me that they had let someone who walked in take it for a test drive instead. They had also initially lied saying they had to get the vehicle for upstairs which is why it was taking so long, until a different salesperson let it slip that it was out on a test drive. This definitely rubbed me the wrong way as i was there for an appointment to drive the vehicle, and priority was given to a random walk in. It also raised red flags as it is COVID, and I did not feel comfortable test driving a vehicle directly after it had being driven by someone else. We ended up leaving the appointment as we did not want to be there all day. I spoke with the manager to let them know of my experience, and that is when the real issue began. He informed me that this is a “dog eat dog world” and that they “only care about making a commission, not about appointments.” He also proceeded to say to me “I don’t get why you can’t understand this concept.” In general, he was very demeaning and belittling when I was just trying to call to let them know of the issue. He would not let me know the GM’s name, and then told me he was the GM (we checked, he is not). The salesman was Jason Hamzeh and the sales manager is Mike Wispinksi. The only thing positive thing about the experience was the lovely receptionist at the front. I have honestly never had an experience like this at a dealership. More

We wanted to buy a vehicle that was at this dealership, so we made an appointment and went in. We test drove it and liked it, so we sat down to negotiate. We ended up walking out without making a purcha so we made an appointment and went in. We test drove it and liked it, so we sat down to negotiate. We ended up walking out without making a purchase and going to another dealership to buy a similar vehicle. Here is why. The salesperson with whom we were dealing was pleasant enough, but we did not appreciate the slimy strategies that were used on us. Several managers were brought in to speak with us, one after the other. My father, who was in the car business for 50 years, told me this is a strategy. I forget what he called it, but they do this in hopes that one of them will say something that convinces the customer to pay more. It’s sort of a good cop/bad cop game, multiplied. What we did not appreciate about this was that we ended up being exposed to a number of people in a small cubicle—during a global pandemic! Everyone wore masks, although some of the masks were loose and falling down from their noses, but we have a couple of risk factors and did not appreciate this unnecessary exposure to so many people. One of the strategies that was used was to tell us that perhaps we were not the sort of people who were meant to drive a vehicle like that. I guess the implication here was that maybe we aren’t wealthy enough. I thought this was rude, but we ignored it, and brought forth logical reasons and evidence for why we felt the price we were offering was fair, including mentioning a similar vehicle at another dealership and comparing that asking price. The salesperson and manager kept telling us that they couldn’t afford to go any lower than their asking price, and we believed them, so we were ready to leave. However, then yet another manager was brought in. This happened a couple of times when we were going to leave. We increased our offer a little, and after checking with a manager, the salesperson returned and pointed out to us that this vehicle came with an extra set of tires and rims. Fair enough, we thought, so we increased our offer again, settling on a price that was more than halfway between our original offer and their original asking price,The manager (Manager #3, I think.) asked us to clarify if our offer included tax, and I said no—not including GST. We waited again while the offer was printed out and brought to us. We were about to sign when we were surprised to notice that a $600 “documentation” fee had been added to our offer. There had never been any mention of this dollar amount at any point in our negotiations. I know, from my father, that this documentation fee is a way to pad the commission. (My dad says it is to pay for “air.”) So, we questioned it and said that we hadn’t agreed to that and didn’t want to pay it. The manager then made a ridiculous accusation, saying that we didn’t want their office staff to get paid. We had had enough at this point and said that we were going to leave. We even took responsibility, saying that we had misunderstood what was meant in the agreed upon price, but that we weren’t willing to pay that fee that had never been mentioned, and we were going to leave. At that point, a 4th? (I think) person/manager who had come in said that the dealership selling the other vehicle we had mentioned would charge us a $1450 documentation fee. (Note: This turned out to be a complete lie, as we did end up buying from the other dealership, and while they did pull the documentation fee nonsense, the amount was lower than the $600 Hyatt Infiniti was trying to charge us.) They lost our business, now and in the future. We have purchased numerous vehicles throughout the years and have never had such a frustrating, time-wasting, disrespectful experience. Unless you like being subjected to pressure from numerous “managers”, veiled insults about your economic status, lies, and other ridiculous games, give this place a miss. And please be informed about what is and isn’t allowed when it comes to so-called “documentation fees.” “All fees should be disclosed during the negotiation process and not after the purchase price has been established.” [Note: This was most definitely NOT the case here.] “The advertised price of a vehicle must include all fees. The only exceptions are the GST and costs and charges associated with financing.” Source: https://www.amvic.org/business/licence-responsibilities-information/extra-fees/ More

Excellent service. Very transparent. Every member of the team took great care to make sure I get exactly what I wanted at the payment i can comfortably afford! I love my new car. It even came with more feat team took great care to make sure I get exactly what I wanted at the payment i can comfortably afford! I love my new car. It even came with more features then anticipated. More

Commitments and offers made not followed up on - first service - 10% credit note not applied, promo gear offered never supplied. - When they tell you they put something in your file - ask them to show you service - 10% credit note not applied, promo gear offered never supplied. - When they tell you they put something in your file - ask them to show you... More

It was a very good experience overall. Friendly staff and very knowledgeable. We worked with Gary, Tim, Angela, and Ray. All very helpful, friendly, and knowledgeable. We really appreciated Ray walking us th very knowledgeable. We worked with Gary, Tim, Angela, and Ray. All very helpful, friendly, and knowledgeable. We really appreciated Ray walking us through all the features when we picked up our new vehicle, very helpful. More

Pretty much a perfect customer experience this time. I have been bringing my car to Hyatt since I bought it from them in 2014. This time they got everything right. They clarified the work to be done prior have been bringing my car to Hyatt since I bought it from them in 2014. This time they got everything right. They clarified the work to be done prior to me dropping of the car. They provided an estimate that was accurate. The service writer kept me updated with the results from the diagnostics performed and when it was time to pick it up. The car was immaculate when I picked it up. It was done sooner than expected. I’m impressed and happy this time. I would highly recommend Hyatt Infiniti. The service writers care. The service manager really cares. They have improved significantly over the years. This is what I expect service to be like for a luxury car brand. Well done. More

Sales representative Vitaliy Tretyakov was professional, friendly, and very knowledgeable. Although I chose to purchase a different vehicle, I would have felt very comfortable working with Vitaly. friendly, and very knowledgeable. Although I chose to purchase a different vehicle, I would have felt very comfortable working with Vitaly. More