Hyatt INFINITI

Great customer service and thorough understanding of diagnosis. I would recommend dealer for regular service diagnosis. I would recommend dealer for regular service More

I booked the appointment 10 days in advance and requested a loaner. No one called me to confirm. I called 2 days before my appointment to confirm for my own peace of mind. At that point, I was confirmed a lo a loaner. No one called me to confirm. I called 2 days before my appointment to confirm for my own peace of mind. At that point, I was confirmed a loaner. The morning of my appointment, at 7:00am, the loaner vehicle was not ready for me. There was no gas in the car. So I was given a different one. Then at around 2:00pm, when I hadn't heard anything from the dealership, I called once again. I was told the tires had just gotten there 10 minutes ago so it was going to be another 2.5 to 3 hours. So ridiculous. Why was nothing prepared for a pre-booked appointment? More

Attentive and thorough service. Very detailed explanation of what was done. Friendly and helpful staff. Very detailed explanation of what was done. Friendly and helpful staff. More

It is a pleasure dealing with this dealership. Everyone seems so eager and pleased to provide excellent customer service. Everyone seems so eager and pleased to provide excellent customer service. More

Tire switch to winters and alignment. All went well. Service advisor was courteous and thorough All went well. Service advisor was courteous and thorough More

Great service! They completed the work at the time they promised and I was happy with the pricing. They completed the work at the time they promised and I was happy with the pricing. More

Took my car in this afternoon for oil change. The service representative was very polite and professional and I will definitely recommend this dealership to my friends. The service representative was very polite and professional and I will definitely recommend this dealership to my friends. More

As always the work was performed quickly and correctly. Service writers took time to explain what services were recommended and why and reviewed work performed on completion. Service writers took time to explain what services were recommended and why and reviewed work performed on completion. More

The service was completed as discussed with the service representative. Steve is very knowledgeable customer focused. I am completely satisfied with the quality of work. representative. Steve is very knowledgeable customer focused. I am completely satisfied with the quality of work. More

I have had Infinitis for almost 15 years and one of the biggest component's for me has been service. The last few years I saw a lot of changes, so when I saw my service Steve come back I was really happy. biggest component's for me has been service. The last few years I saw a lot of changes, so when I saw my service Steve come back I was really happy. I only get a new car every few years but my relationship with the service rep is very important to me More