
Hyatt INFINITI
Calgary, AB
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I booked the appointment 10 days in advance and requested a loaner. No one called me to confirm. I called 2 days before my appointment to confirm for my own peace of mind. At that point, I was confirmed a lo a loaner. No one called me to confirm. I called 2 days before my appointment to confirm for my own peace of mind. At that point, I was confirmed a loaner. The morning of my appointment, at 7:00am, the loaner vehicle was not ready for me. There was no gas in the car. So I was given a different one. Then at around 2:00pm, when I hadn't heard anything from the dealership, I called once again. I was told the tires had just gotten there 10 minutes ago so it was going to be another 2.5 to 3 hours. So ridiculous. Why was nothing prepared for a pre-booked appointment? More
Took my car in this afternoon for oil change. The service representative was very polite and professional and I will definitely recommend this dealership to my friends. The service representative was very polite and professional and I will definitely recommend this dealership to my friends. More
As always the work was performed quickly and correctly. Service writers took time to explain what services were recommended and why and reviewed work performed on completion. Service writers took time to explain what services were recommended and why and reviewed work performed on completion. More