House of Cars - Edmonton

Excellent customer service. James was friendly, helpful and made this purchase easy. Dustin in finance went the mile for me. All the staff makes you feel buying a car is a plea James was friendly, helpful and made this purchase easy. Dustin in finance went the mile for me. All the staff makes you feel buying a car is a pleasure. So call and ask for James in sales and you won’t regret it! More

We put our car on the HOC Park and Sell lot, they agreed to keep it inside but left it outside almost the entire time. Just after the contracted two months we went to pick it up and it had two thousand ext to keep it inside but left it outside almost the entire time. Just after the contracted two months we went to pick it up and it had two thousand extra miles on it!! We had been told we would be contacted if there was any interest/test drives/offers... and had never been contacted. Obviously the owner and staff were enjoying driving this car purely for their entertainment. I am suspicious it was even rented out for a weekend wedding. A potential buyer wanted to discuss price, was told HOC would contact us, then was told we had been contacted and were firm on our price. They never tried to contact us at all. We had even spoken with Erwin the salesman and told him we would lower our asking price but apparently HOC stuck to their own price. When we yanked our car from their "lot" we were told the car had a deposit... which was amusing as again, we had never been contacted by HOC about anything. DO NOT trust these people with your car! They have zero respect and are completely unprofessional. DO NOT RECOMMEND!!!! I gave them one star only because I had to in order to do this review. More