Honda of Thornhill

New car I was very well attended by the seller Hector and I am happy with the purchase of the new car.They worked very fast in approving and releasing the car I was very well attended by the seller Hector and I am happy with the purchase of the new car.They worked very fast in approving and releasing the car. More

Terible experience Each time that I need car services, I have a terrible experience with this dealership, they overcharged and tricked me by the packages that they offer Each time that I need car services, I have a terrible experience with this dealership, they overcharged and tricked me by the packages that they offered but they don't provide the proper services at all. Every time that their technician touch my car some sensor doesn't work properly, it is not trustable place. The service manager, Antony, is very rude and impolite with no respect to the customer, it is very embarrassing to talk to him, he insulted me and shout at me for the reasonable request of services that I had already paid for, I wished I have never purchased my car from Sisley Honda to be tied with this dealership for my car services. Vida More

Very bad dealership tried to upsell me with oil change, removed dashcam from power source and damaged my vehicle.Do not take your vehicle there they are very shady and dishonest people. removed dashcam from power source and damaged my vehicle.Do not take your vehicle there they are very shady and dishonest people. More

WORST DEALERSHIP - BE AWARE Worse customer service!! (employee needs new training or replace) Damaged my car and denied later on. Terry Morton (not even a manager - assistant Worse customer service!! (employee needs new training or replace) Damaged my car and denied later on. Terry Morton (not even a manager - assistant manager. Acts like he his general manager)). This guy is so unprofessional (shady). More

100 plus stars! M. Krupat dealt with resolving the issue. I had no back support on a 2019 Honda vehicle. It started after driving for half an hour. Then 10 minutes it was M. Krupat who took the time to res I had no back support on a 2019 Honda vehicle. It started after driving for half an hour. Then 10 minutes it was M. Krupat who took the time to resolve the issue a good test drive was done to make sure that indeed a change was my only solution. I look forward to dealing with Sisley Honda for years to come. Great team Thank you a happy customer. More

Worst dealership out there This dealership is a shame for Honda. The service advisor will lie straight to your face, service managers don’t take any decisive action to try to re This dealership is a shame for Honda. The service advisor will lie straight to your face, service managers don’t take any decisive action to try to remedy the situation, and their shuttle drivers talk on their personal cell phones all the while weaving aggressively through lanes. On top of that, they know they’re in the wrong, because the service manager sends me an email as soon as I leave a Google review, asking what they can do to get me to change or remove the review. And instead of offering anything, the General Manager leaves a reply saying that it was my fault, and saying everything they did had a reason. But failed to address the key things- they lied straight to my face and don’t respect my time. I went to the dealership at least 5 times in a week to deal with something that could have been fixed in 15 minutes. More

Terrible customer service Truly disappointed at the poor level of customer services exhibited by the staff here, namely Victor Mohammadi, complete disregard to any sort of re Truly disappointed at the poor level of customer services exhibited by the staff here, namely Victor Mohammadi, complete disregard to any sort of respect that should be granted to customers. If you make a deposit and the deal doesn't go through, your money will be held hostage until suitable for Sisley Honda to release. I would strongly recommend you look elsewhere where you can at the very least be treated with professionalism & respect. More

GREAT PARTS DEPARTMENT SERVICE I needed what I thought was a new mirror assembly. I ordered it on and a day later I cancelled. I advised it was cancelled.I was advised by their part I needed what I thought was a new mirror assembly. I ordered it on and a day later I cancelled. I advised it was cancelled.I was advised by their parts manager DOUG SANGUINE not to worry it was cancelled. I explained what my problem was . Doug told me to bring my car in and they would have a look. I went in on a Saturday am and the parts fella working was GREAT. he came out looked and had two techs come over and it was fixed. Thank You Doug and Thank you to your Saturday fella and the two techs. GREAT SERVICE OVERALL. 5 STAR SERVICE!!! More

No respect for client and no romose for wrong doing. brought van in for service on July 4 at 11 am for recall and tire replace. Were told it will take 2 to 3 hours. Understanding that they are busy and w brought van in for service on July 4 at 11 am for recall and tire replace. Were told it will take 2 to 3 hours. Understanding that they are busy and will take longer for them to pick up and all that, we dropped off the van ourselves. We called numerous times after 2 pm and 3 pm was told that it will be ready shortly and someone will call us to pick me up to pick up our van. Fast forward to 5;30 6:30 pm, no call. Now I called again and they have this IP answering system that only allow us to leave message. I called again at 8 pm and left message. Asante ( no sure the name ) called back saying the van is ready and someone will call me to pick me up to pick up my van. Now is 8:20 pm, no call. I called. Asante called me back at 8:20 again: someone will call me to pick me up to pick up my van. There was the last time I heard from them. I called and left many messages. Today July 5th. I had to ran around since 7 am and finally have time to call them at 11:30 am. ( again, nobody called me ). Spoke with Saad several times about this type of service experience. Now is 2:30 pm. He said his manager, Anthony Mogavero will give me a $40 discount. The manager does not even bother to say sorry to me. Unacceptable !!!! No respect for customer. Ted Chan More

The worst ever experience about car and customer service! Stay away from this horrible service center and its managers! I had one of the worst customer service experiences at this place. I have purchased m Stay away from this horrible service center and its managers! I had one of the worst customer service experiences at this place. I have purchased my cars and done all regular maintenance of my cars at this place during the last 10 years. Last month, I went there for a simple winter tires change but series of problems started after changing the tires because the simple job has not been done properly…..first it was a humming noise, then a clicking noise, then a leaky tire that they were not able to fix it, as well as the TPMS light and sensor ……They took me there about nine times and most of the times they kept me there for a few hours… and every time the problem remained unresolved or a new problem was created for my car. Service manager and his assistant did not bother themselves to listen to me and care to resolve the issues. I was so frustrated by the lowest level of management. They do not care about wasting my time. Their manners were very offensive. Even the general manger pretended that he could not understand the problems. He did not even bother himself to respect the simplest and basic customer service rule to apologize for my time that they wasted and for not being able to fix the problems created by their service department on my car. After explaining the situation by sending him so many emails he said that he could have concierge department to book another appointment for me. Such a great help!!!! Nice try to waste my time one more time. They do not care about customers even about their loyal long time customers….worst than that they do not care about the safety of their customers ….every time they send me home with a leaky tire and TPMS light on. I gave up ….I felt helpless and so frustrated . I went to a Canadian Tire car service and they could fix the car at the same first visit. I will never ever come back to Sisley Honda neither for buying a car nor for a car service. ENOUGH IS ENOUGH! More