Honda of Thornhill

Ordered a car from them, here's the short version:1. Ordered a car from them, here's the short version: 1. They are happy to hold your deposit indefinitely and sit on it. 2. They will not give you an u Ordered a car from them, here's the short version: 1. They are happy to hold your deposit indefinitely and sit on it. 2. They will not give you an update or notify you of any status/problems with your order unless you contact them. 3. After waiting for a long time, the car finally arrives in the middle of a pandemic during full COVID lockdown at the height of the first wave of COVID when everything was closed. They (two managers from Sisley) contacted me to get the car right now. However, I was not comfortable and didn't feel safe about physical contact with these people from Sisley whom I do not know at the height of COVID, so asked if I can pick it up when the lockdown order is lifted. Their response was: "No, you ordered the car and now the car is here so you have to pick it up right away. Every day it sits in the lot we are paying for it." 4. Okay, completely no compassion or empathy or awareness of the situation, and it is the complete opposite image of what Honda is trying to portray at the time. It is just pure money grab for these guys. But okay. So I asked how does that work? They told me they will courier the paperwork to me and once everything is complete they will deliver the car to my home. 5. Once the paperwork was completed, they had the tenacity to ASK ME TO GO TO THEIR DEALERSHIP TO PICK UP THE CAR! I told them no, you're delivering the car to me. The car was delivered, end of story. More

I checked out five CRV today. The sales representative was , venzel, was genuinely trying to help but I found some fundamental problems All the preowned cars I check were overpriced. Almost all had ha was , venzel, was genuinely trying to help but I found some fundamental problems All the preowned cars I check were overpriced. Almost all had had accidents. I was there for over three hours but they could not find me a car which was decent! To top it all off, the manager, who was a grumpy old lady, showed up and said “ there’s nothing wrong with a car that has had a collision “. Don’t waste your time 1.over-priced cars 2. Rude manager More

We had placed an order for a 2020 Civic Type R back in June. The dealer was nice but unfortunately, the joy ended there. We’ve contacted the dealer every month for an update but they kept telling us to wa June. The dealer was nice but unfortunately, the joy ended there. We’ve contacted the dealer every month for an update but they kept telling us to wait. Last month, we had contacted Honda Canada directly for an update and found out that allocation of 2020 models had been completed back in September but the dealer kept on telling us to wait. That made it clear that the dealer had failed to check their orders diligently as we expected they would. More

I visited Sisley Honda to buy a Honda car. The sales man was rude and very unfriendly. At one point during conversation the salesman tried to intimidate me. Avoid this dealership. I bought my car from a dif was rude and very unfriendly. At one point during conversation the salesman tried to intimidate me. Avoid this dealership. I bought my car from a different dealer More

I just want to say thank you to Mr. David yulo of sales department, his very kind and helpful he answer all my questions about 2020 Honda cr-v. I highly recommend honda sisley and David yulo as adviser to department, his very kind and helpful he answer all my questions about 2020 Honda cr-v. I highly recommend honda sisley and David yulo as adviser to all my friends and family. More

I just wanted to sent a big “shout out” to Sisley Honda located in Younge-Steele for being so warm and friendly to us from receptionist to maintenance personnel.I want to say thank you so much to our produ located in Younge-Steele for being so warm and friendly to us from receptionist to maintenance personnel.I want to say thank you so much to our product advisor Mr.David Yulo for being so helpful, very professional and accommodating.His there in every step of the way to helped us to find a right car.he explained well everything to us(step by step)in a easy way that we fully understand the product.and what we needs as a first time buyer of a new car. Then it continue to the finance manager Brian Yu for giving us the opportunities to bought our first big purchase(honda CR-V sport) into a reality.me and my husband love the car and we extremely happy.I highly recommend Sisley Honda located in Yonge and Steele area..keep up the good job guys.we definitely will come back again in the future More

If I could give a negative rating I would, sold us a dud car; broke down within two days. They didn’t fix anything cuz a day later it broke down again and won’t refund are money worse dealership ever!!!! car; broke down within two days. They didn’t fix anything cuz a day later it broke down again and won’t refund are money worse dealership ever!!!! More

Very poor and rude customer service. At one point the product advisor literally started shouting. That's not the way a customer is supposed to be treated. product advisor literally started shouting. That's not the way a customer is supposed to be treated. More

I want to say thank you to my adviser Ahsan . His very helpful for my appointment today to my Honda CR-V Touring . His very polite and he answer all my question . keep up the good work and I look forward helpful for my appointment today to my Honda CR-V Touring . His very polite and he answer all my question . keep up the good work and I look forward to see you again on my next service . I highly recommend Honda yo all my friends and Ahsan as my adviser . More

Went for an oil change, left with $1200 dipstick quote I went into the Sisley Honda dealership with my 2017 Ridgeline (50K km), still under warranty, and also purchased the Honda Plus Extended Warranty at I went into the Sisley Honda dealership with my 2017 Ridgeline (50K km), still under warranty, and also purchased the Honda Plus Extended Warranty at the time of delivery. It has been serviced at Honda dealers for every scheduled maintenance. The "mechanic" couldn't get the dipstick out, and in my opinion, there are clear signs of the use of vice grips or other "grabbing" tools on the dipstick handle. A few hours into the oil change I receive a text with a photo of the stick sheared off at the tube. They claim that it was a part failure, not covered under warranty, and to boot, they have to replace the full tube assembly which requires 4.5 hours (removal of the exhaust manifold, etc) @ $1200+ in parts and labour. Honda head office confirms that this part isn't covered under warranty. Blood boiling, I took it to a reputable Honda dealer. They had it out within 5 minutes with very little effort. Has anyone else had this happen to them? Besides shirking any responsibility for their error they were also unsympathetic and terse. I will never return to this dealership again. TLDR; dealer oil change, hack broked the dipstick, tried to fleece me for $1200 More