Honda of Thornhill

They have a lease manager in the name of "Mosayeb". If you are dealing with him, be careful. His goal is only to grab money from your pocket. Whatever he says when signing the contract, is just a lie. If you are dealing with him, be careful. His goal is only to grab money from your pocket. Whatever he says when signing the contract, is just a lie. Dealing with MOSAYEB, IS HIGHLY NOT RECOMMENDED. More

extremely unprofessional, careless and negligent, fraudulent, unethical. In July 27,2021, I purchase a 2017 Odyssey. It has been great in the first 10 days until I went up to highway. I experienced fraudulent, unethical. In July 27,2021, I purchase a 2017 Odyssey. It has been great in the first 10 days until I went up to highway. I experienced a shaking of the front wheel at highway speeds when braking. The shaking became very evident between 110-120mph. It's like a lost control of steering. For the safety concerned, I took the vehicle to a garage for checking. After road testing, the technician told me that the shaking was properly related to the warped brake rotor. I asked them to replace a new one and the shaking was gone. 1) extremely unprofessional, careless and negligent---The dealer technician had already signed the "safety standard certificate". I do not understand how the car passed the safety inspection and standard. 2) Fraudulent---The sales person told me there was no accident when I asked for the vehicle history. The facts that there was an accident and damage record in May 21, 2019. They are skilled in lying. 3) Unethical----The safety inspection was completed in Aug 5, 2021 with odometer reading 82020. The car was delivered to me in May 12 with odometer 82714. An abnormal of 700 mileage travelling within 7 days. I am guessing the car was schedule for "Uber or shuttle service" It is unethical to use custom vehicle for commercial use without customer's consent More

Thank you Sir Lawrence Qin for your patience for answering our queries! Your so friendly and so very nice staff! Highly recommended! answering our queries! Your so friendly and so very nice staff! Highly recommended! More

Rodrigo was my service advisor this morning and he was great help and a pleasure to have worked with and the problem was taken care or in no time great help and a pleasure to have worked with and the problem was taken care or in no time More

Stud Namur was my service technician this morning and he was a pleasure to deal with. Very professional and curious. He was also very thorough and kept me up informed along the way. Great service and than was a pleasure to deal with. Very professional and curious. He was also very thorough and kept me up informed along the way. Great service and thank you More

Just took my 2015 Honda Fit for tires and a fuel injector assembly. My service advisor was Lilian Nguyen, and she was extremely helpful both with advice and scheduling. I got my car back almost exactly whe assembly. My service advisor was Lilian Nguyen, and she was extremely helpful both with advice and scheduling. I got my car back almost exactly when she said. Great team! More

Please guys be cautious when you have service in Sisley honda!!! Manager Brandon service manager is the worst service manager you will see ever Not professional Not kind He is like a machine has no s honda!!! Manager Brandon service manager is the worst service manager you will see ever Not professional Not kind He is like a machine has no sense of humour He works with a bunch of jerks employees like Rodrigo Bascur. They are always pushing you to pay money for services that isn’t important to you but when it’s come to discuss the service problem with them they have no answer. More

Everytime I brought my car for regular maintenance at Sisley, I took it back with a brand new problem: first time, a faint bad smell was coming from the leather chairs. It intensified with time. Next tim Sisley, I took it back with a brand new problem: first time, a faint bad smell was coming from the leather chairs. It intensified with time. Next time, something else wasn’t working as well as before. Every time. I think they do it on purpose, to make sure you return. I went for an oil change, they gave me an estimate for changing the tires too, then the bill skyrocketed at $2000, just for the rest of regular maintenance. I realized too late I didn’t even get the estimate until it was too late. The car is pretty new. After 10 hours of working on the car, one of the problems mentioned to them, (that appeared just after last visit to them) was worse. The ‘manager’ Brandon said they thought the car was fixed; and that they want me to leave the car in the shop. Not offering a replacement car either. Not even ‘I’m sorry’. He became even sarcastic; he couldn’t care less. I became very angry. Then Brandon went and talked with the mechanic and the problem was fixed in 30’. Then a few days later I noticed one of my brand new tires started loosing air. I found a shiny, brand new screw logged in my brand new tire, in a place that made the tire difficult/maybe impossible to repair. Stay away from Sisley Honda. They are beyond dishonest, very rude and unprofessional. I think their mechanics aren’t good either. They are like sharks, looking for next customer to shred. Stay away. More

The team members are not professional except for few. Once their sales are done, they dont mind you at all unless you come for paying and servicing. The Finance manager is very rude and talks like they Once their sales are done, they dont mind you at all unless you come for paying and servicing. The Finance manager is very rude and talks like they dont want you... More