Honda of Thornhill

I have a very horrible experience with Honda Thornhill at Steeles avenue yesterday Tuesday 17th December 2024. The story started on Saturday 14th Dec when my Honda Civic 2022 broke down around 1pm while Steeles avenue yesterday Tuesday 17th December 2024. The story started on Saturday 14th Dec when my Honda Civic 2022 broke down around 1pm while driving at the intersection (York Mills & Bayview). I called Honda Roadside assistance and they arranged a towing vehicle. The towing vehicle never showed up until 6pm. On Monday 16th Dec, I called Honda Thornhill at exactly 11am to ask about the update of my car, they said they never received the car that I should call roadside assistance or the towing company where they dropped it. I called the Roadside assistance and they put me on hold to ask the towing company where the car was dropped. The towing company told them it was dropped at Honda Thornhill service gate. I called Honda Thornhill back to inform them, they said they will search and call me back in 1hour. I waited and called back after 1hr30mins and they said they never received the car. To cut this long story short, I called honda Thornhill about 10 different times and also called Honda roadside assistance about 5times on Monday for the whereabout of car. Just imagine the mental stress I was going through during this time. At about 4;30pm when I called again, I was told they just found the car in the garage but they don’t have the key. This is a long unpleasant scenario, but to cut it short., i called Honda Thornhill the next day - Tuesday 17th Dec for update at 10am, but they said they don’t still have the key. Because of that, I immediately leave my work and go there myself. When I got there, I met one of the service advisor and he was telling me to be calm and think of where the key could be…I became angry and later, one of their manager called “MARLON LOPEZ” invited me to his office. I sat with him and they later brought the key. They said it was a mixed up and they just found the key. They said they are currently diagnosing my car and I should be patient. He kept walking in and out. Then after about 1hr in his office, he walked inside with 2police men, and the policemen said that I was trespassing. I tried to explain but he said Marlon Lopez said I bought the car from Toronto Honda, so I should call roadservice assistance to tow my vehicle back there. For the record, I bought this car in May 2024 from Toronto Honda with extended warranty and all categories of coverage/protections. The policemen even threaten to handcuff me if I don’t leave immediately. I was harrsassed for being a customer of honda. I was embarrassed because a 2022 car I bought with all warranties broke down while driving in the middle of the road. Honda Thornhill and Marlon Lopez could not show professionalism of the whereabout of my car for days and keys, yet I was the customer that suffer for their inefficiencies. I swear, this is the most horrible experience of my life from Honda Thornhill. I paid for disgrace with my money because I patronized Honda. I Will Never Recommend “HONDA THORNHILL” to my enemies, talkless of my friend! I still feel cheated and abused right now. Honda Thornhill and Marlon Lopez could not do their job to properly keep record/track of my car in their custody since Saturday and I am the customer that still suffer police harassment. This is the height of Zero Customer relation. Zero Empathy. Zero Professionalism. Wrong and Abuse of Office with the use of uniform men. I am so sad and pained! I won’t be surprise if you still come and harass me with my review, because you already harassed me at your office. Please don’t patronize Honda Thornhill and learn from my horrible experience! More

I feel compelled to share my experience at Honda of Thornhill which unfortunately fell far below expectations. Upon our arrival, it quickly became evident that professionalism was not a priority fo Thornhill which unfortunately fell far below expectations. Upon our arrival, it quickly became evident that professionalism was not a priority for our salesman. Amir was preoccupied with texting throughout our visit, leaving us feeling overlooked and unimportant. This lack of engagement was not only frustrating but also indicative of poor customer service. Additionally, his demeanor was quite off-putting; we found him to be rude and dismissive. What made the situation even more uncomfortable was his repeated, inappropriate glances at my wife, which we found unsettling. To top it off, the hickeys on his neck were hard to ignore and certainly did not project a professional image. In summary, our experience at Honda of Thornhill was disappointing, and I cannot recommend this dealership based on the service we encountered. A respectful and professional attitude is essential in any customer-facing role, and sadly, that was missing during our visit. More

Just picked up my CRV Sport this morning, my product advisor is Ianna, she is knowledgeable and much passionated, anyone is looking into a new or used vehicle, she's definitely a great help, recommended advisor is Ianna, she is knowledgeable and much passionated, anyone is looking into a new or used vehicle, she's definitely a great help, recommended. More

I was recommended this dealership by my Brother in Law, who was friends with a Sales Manager there. I always felt that communication is one of the cornerstones to providing a great customer service expe who was friends with a Sales Manager there. I always felt that communication is one of the cornerstones to providing a great customer service experience. After all, I myself have been in customer service roles over 20+ years. For almost the last 2 years, I have been waiting for updates and general communication from my “sales person”, Bruce Shalviri regarding a Civic Type R I put a deposit in for. After the first year of no responses to my calls and voicemails (I tried to be respectful of the fact that I’m not his only customer, so I should expect him to be reasonable busy), my partner and I decided to pay him a visit and asked specifically if he can tell me what place I am in the line, so that I can make the decision to stay and/or look at other vehicles. After being fed a line that I would be “next”, I waited another 9 months. During this time, the dealership received 2 Civic Type Rs but I didn’t receive a call for either. While I was waiting, I decided to put a deposit on an Integra Type S at another dealership, which were far and away more desirable to work with. It took unfortunately, my brother in law to step in to get the information I requested almost a year ago. Needless to say, I’m not getting a Type R from this dealership and they wasted my time and opportunities securing another car. Good fortune comes to those who wait however, as I managed to find and purchase an available Type R elsewhere. Needless to say, my dealership experience at Thornhill Honda is the worst I’ve ever had. While there may be some good people working there, I will never recommend anyone go there, and will let my family, friends, and the Honda enthusiast community know to avoid them like the plague. More

We bought a used vehicle from them and within a week it required an oil change and the vehicle started vibrating. The dealership offered nothing. I'm disgusted that a simple oil change isn't an automatic i required an oil change and the vehicle started vibrating. The dealership offered nothing. I'm disgusted that a simple oil change isn't an automatic item before selling a vehicle. Would never shop there again. More

I brought my Civic into Sisley Honda for a service recall. I was on time and so were they. Lucas my service advisor was professional and fun to deal with. He had an Uber for me in less than 5 minutes recall. I was on time and so were they. Lucas my service advisor was professional and fun to deal with. He had an Uber for me in less than 5 minutes and home I went. Lucas called 3 hours later to let me know that the car was ready and an Uber was at my door in minutes to take me back. I have been dealing with Sisley since I bought the car from them in 2016. They listen, they explain, they take responsibility for my complete satisfaction. More

In June 2023 I visited the Acura dealer with the intention of exchanging my Acura MDX for an RDX. Initially, I was assisted by a representative named John, who seemed friendly and eager to help. How intention of exchanging my Acura MDX for an RDX. Initially, I was assisted by a representative named John, who seemed friendly and eager to help. However, things took a turn for the worse when we discovered that the demo vehicle we were shown had significantly more mileage (about 9000) than initially stated. Though John agreed to cover the first maintenance due to the higher mileage on the vehicle, when I went for the first service in January I was presented with a bill of around $500. When I raised the issue of the promised free service, I was met with a dismissive attitude and was forced to chase down John at the dealership. His demeanor completely changed, and his interaction was extremely rude and demeaning. He removed $200 of the cost which according to him in June would’ve been the total cost of the service. In addition to that few months ago we were stopped by cops due to an error in our registration which was again done by this dealership. This experience was disappointing and left me with the impression that customer care and honesty are not priorities at this dealership. In contrast, I have had positive experiences with Honda Acura Downtown and Honda Acura Vaughan, where professionalism and courteous staff are the norms. I will not be returning to this dealership and would advise others to approach with caution, especially when dealing with John, who is now a manager at the dealership. More

Matilda helped me with the lease of a new car, the process with smooth from beginning to end. process with smooth from beginning to end. More

We connected with Thornhill Honda to sell our used car. Peter Themelkos met us as soon as we arrived for our appointment. Negotiating a price can be stressful but Peter went out of his way to make sure we Peter Themelkos met us as soon as we arrived for our appointment. Negotiating a price can be stressful but Peter went out of his way to make sure we got a price that we felt good about. He was accessible and responsive to my follow-up questions. He treated us exceptionally well and we plan on going to Thornhill Honda for our next car purchase. More

Editing this review after an ABYSMAL post sales experience. It was a mistake to purchase a car from Honda Thornhill. The dealership was friendly until the purchase was complete. My sales rep Giu experience. It was a mistake to purchase a car from Honda Thornhill. The dealership was friendly until the purchase was complete. My sales rep Giuseppe, was supportive in the sales process. But his post sales support was a entirely different story. I’m going to be clear in my review. I purchased a 2020 Honda civic. My problem is that the dealership sold me a car with faulty tires and refused to finance or discount the service of the faulty tires. Details: - I purchased car the car not more than 8 months back. It had stock summer tires on then. When I purchased the car the dealership didn’t let me test drive it on highway but just on local roads, and the car seemed ok on local roads. Again NOTE that they didn’t allow me to take it out on highway. - I switched out the summer tires on the car to winter ones before I took delivery. So I didn’t get a chance to drive the car on its stock tires. - this summer, I changed the tires back to summer and drove them for the first time. But I started hearing loud humming noises and vibrations in the car on high speeds at highway. - Took the car to back to dealership for inspection. The HONDA MECHANIC John said that the TIRES are faulty as the threading is uneven. He said the only solution is to REPLACE the tires. That would cost me north of $1000 including service costs for all tires and about $600 for 2 tires. - I spoke to the Giuseppe the sales rep to see if they can cover all or some part of this expense, since the problem was with the tires that came with the car. But after much to and fro with him and his used car Sales Manager (Roy or something), they refused to help me in anyway. They threw illogical defence for their poor customer service such as: 1. “It’s been 9 months since the sale”: yes it’s been 9 months because the TIRES were changed to winter tires on purchase. I never got a chance to run the summer tires because of they never allowed me to test drive on highway. 2. “The car was fine when they sold it because it passed safety checks” : the thorn hill branch is so arrogant that they they refuse to accept that a mistake could have been made by their service team for not checking the car thoroughly. Also “safety” checks are not the only criteria before selling the car. They should check whether the car is noisy, vibrating etc, amongst other things that can make the car undrivable. 3. “The tires could have been stored wrong which makes them noisy” : I stored my summer tires AT THORNHILL HONDA ITSELF!! the arrogance of used car sales manager to say something this stupid, and then still refuse to help was astounding. Because of these reasons my experience was stressful. Now I would need to replace the faulty summer tires that came with the car (which I never got a chance to use before.) Needless to say no one in my ENTIRE network is ever giving them any business. They are arrogant enough to think they can get away with Chicanery. However we consumers are not stupid and will hold the team dealership accountable. Be informed about this outlet, especially their used car sales team. More