Honda Queensway

I took my Odessey for simple warranty work on my tailgate motor. It took nearly 4 months and 4 trips to the dealer to get this simple problem resolved. They took the vehicle for a full day each time. I am re motor. It took nearly 4 months and 4 trips to the dealer to get this simple problem resolved. They took the vehicle for a full day each time. I am retired and trying to avoid COVID. So I don’t need this extra exposure. I was left hanging for several weeks not knowing when it was going to be fixed. It is fine now. More

Thank you Lobsang!We were fortunate to have booked an Thank you Lobsang! We were fortunate to have booked an appointment with Lobsang Thakur. He was very knowledgeable, easy going and thorough professi Thank you Lobsang! We were fortunate to have booked an appointment with Lobsang Thakur. He was very knowledgeable, easy going and thorough professional throughout our car buying process. He has this knack of understanding customer’s requirements and address all the questions patiently. He went above and beyond while making us comfortable with Honda. Kudos to Lobsang! More

I went to this dealership to get a recall service done on the airbags in my Crv-big mistake. I arrived at this luxurious facility at 12:00 p.m. for a 12:15 appointment on Nov 26/20, booked 2 weeks earlier. P the airbags in my Crv-big mistake. I arrived at this luxurious facility at 12:00 p.m. for a 12:15 appointment on Nov 26/20, booked 2 weeks earlier. Problems started immediately upon entry into the service centre, where I was told that there was no evidence that an appointment was booked. So I was directed to a service advisor who somehow confirmed the appointment and was also promised a complimentary carwash. I was told because of Covid restrictions I had to wait outside for a max of 1 hour. Since I had no cell phone and I am a senior citizen this would pose a problem for me so I asked to remain in the waiting area. This was unacceptable so the service advisor got permission from the boss for me to wait in the shuttle service vehicle in the parking lot. I waited outside in the shuttle car for 3 hours until nature called. I made my way back to the service advisor for permission to use the one washroom available for the public. I asked why it was taking so long and she advised me that the mechanic encountered some complexity in repairing the airbags. Finally after another 20 minutes the advisor returned my keys. But I was given no documentation confirming that the service work had been done and I noticed that the car had not been washed so I now have suspicions on whether the work was done or not and therefore the safety of my vehicle. The service advisor seemed to be more interested in ensuring I provide a postive review of my experience. There was nothing positive about my experience here. More

Ciara is a very pleasant lady. Knowledgeable, courteous, and willing to go the extra mile to ensure her customers are satisfied with the service they receive. While I was there, she was literally run off h and willing to go the extra mile to ensure her customers are satisfied with the service they receive. While I was there, she was literally run off her feet to meet the demands of several customers simultaneously. She's also empathetic. She later told me she was "shaking" while a belligerent and ignorant customer raised her voice trying to embarrass the dealership because she felt too many people had temporarily gathered in the reception and waiting areas in the midst of a pandemic. As far as I could tell, everyone was masked and physically distanced, so I saw no need for this outburst. My view is that the dealership was doing all it could to accommodate everyone as best they can in a very difficult environment, and this customer lacked any sympathy or understanding. Kudos to Ciara and all other staff for keeping their poise and refusing to escalate the confrontation. They are to be commended for their professionalism. More

Honda Queensway, probably one of the worst experiences I've ever had with a Dealership or any customer service team in my life. First, we were contacted on September 14th by Alex Ding advising us or leas I've ever had with a Dealership or any customer service team in my life. First, we were contacted on September 14th by Alex Ding advising us or lease was due in July 2020 which left us under the impression we missed our buyback date. Then as we advised him the Lease was supposed to end in December, he apologized and stated via email "I double checked the system, the info in our internal system is wrong, your lease is due in December 2020, you are correct. I'll change the wrong info in our internal system". A month after, November 16th, we were contacted by Alena Nedvetskaja who also advised us via email, "We spoke on the phone briefly today, Nov 16th your total buyout is $12,338.36 after your last payment on November 17th". On Thursday Nov 19th we were emailed once again by Alena advising "I just realized you had a security deposit and your buyback in $10,465.72". Good news for us but once again incorrect information provided to us. I guess due to incompetent staff and system Honda Queensway claim to have. We then booked an appointment with Alena for Nov 21st @ 9:00AM to proceed with our buyback. I was told I had to make a servicing appointment in order to buyback, i suggested I would prefer to take my car to my mechanic but was persuaded by Alina to perform the safety inspection at Honda Queensway because it was included in our buyback, so I obliged. Come Nov 21st. I arrive at 9:00am and I'm informed I will have to leave the car at the dealership for the day. Not allowing me to make any arrangements to get home or to commute. I advised Alena I was not made aware that servicing inspection which normally takes 30mins to 1 hour would take all day and I needed the car in the afternoon for work. She apologized and advised there wasn't anything she can do. I informed her I would like to speak to her manager. She then had me meet with this CLOWN called Rob Amaro whom is the shop Foreman. Rob informed in his office after taking his sweet time to put on his mask that due to COVID-19 the best he can do was make me wait in service lobby section where roughly 15-20 people were waiting and not 2 meters apart I might add for an estimated time of 2 hours but it wasn't guaranteed. I advised Rob that I had appointments @ 1:15 and that wait wasn't acceptable as I was not informed I would be leaving my car. Rob Amaro not one time apologized for any inconvenience or false information i was given, but was condescending and relayed that it was my issue and fault. This place definitely does not represent what Honda is about and I'm completely boggled that this gentleman is in the position he's in. I have already booked an appointment at another dealership and will never recommend this place. If you're going to deal with Honda Queensway, please take the extra 10-15mins to drive to another location, You will definitely be better off. Also i would like to add I've had a HONDA vehicle since 2002, that's 18 years of loyalty and to be treated the way I was is unacceptable. Lastly, as I was leaving I asked for Rob's business card because I was very unhappy with his attitude and lack of assistance. I mentioned that I would be complaining about the service I received and he chuckled and told me to go right ahead. Instead of apologizing and trying to rectify the situation he decided it was in his best interest to basically laugh in my face. They clearly don't appreciate their clients nor do they value any type of customer relations. . . . . . . . . . . . . . . . . . .September via email by advising us that our More

I was asked for my offer on a Civic touring which I provided - a sales manager Jason (Dickson) then proceeded to accuse me of taking an offer from him for the sole purpose of driving down offers at oth provided - a sales manager Jason (Dickson) then proceeded to accuse me of taking an offer from him for the sole purpose of driving down offers at other Honda dealerships - interrupting a perfectly amicable discussion with the sales rep without knowing anything me, the context of my discussion with Vijayant (who I was speaking with originally who was very polite and easy to deal with) - is this part of the Honda training? To accuse customers with no background information. Jason then refused to check if the offer I made was reasonable, unless I provided a deposit/credit card information - stating "an offer means you are ready to buy the car today." How can I make that decision without even knowing the final price? Googling "high pressure sales tactics" will describe Jason's behavior to the letter. When I started to get frustrated, he began to sulk back to his desk and when I stood up to leave, stating that I would leave a one-star review - he said he was pulling out the offer - no doubt, this is the excuse that he will provide you too; that I left as he "was doing the calculation on the offer" - something that he was blatantly refusing to do. It's clear they prefer customers who don't know anything - also explains why they are among the lowest rated Honda dealerships - don't waste your time here! More

I have been provided with excellent customer service throughout the process purchasing my car. Got an amazing team who attended to everything I need. I felt comfortable working with them, they communica throughout the process purchasing my car. Got an amazing team who attended to everything I need. I felt comfortable working with them, they communicate very well, quick and responsive at all times. Absolutely happy and satisfied that I am in good hands. More

Good Sales and Service Experience We have used this dealership for over 20 years and have purchased 4 vehicles over this period. Sales and service have been excellent. The sales experi We have used this dealership for over 20 years and have purchased 4 vehicles over this period. Sales and service have been excellent. The sales experience was low key and pleasant. More

Terrible Customer Service Just returned back from a service appointment (summer tire swap) that I made at Honda Queensway for 7:45am this morning, which I walked out from. Just returned back from a service appointment (summer tire swap) that I made at Honda Queensway for 7:45am this morning, which I walked out from. After I dropped my car off and went to fill out the paperwork did I receive information that it would take a full day to complete this service. I never received any notification of this timing via my confirmation email nor the Honda rep that booked this for me over the phone. I advised the rep when I booked this appointment that I would wait for my car and she advised that I could just walk in the area and they would call me. Well, I didn't feel like walking on the Queensway close to 9 hours on a rainy day as I waited for something that should take an hour. As I left, another employee did ask about my situation and sounds like it is a problem with customer communication at Honda, as he did confirm to me another customer also did not receive this critical information ahead of time. But I didn't appreciate the "it is what it is" response I received afterwards. Overall terrible service. More

Noor in Service department My granddaughter damaged my door lock system by playing with it. The passenger and tail gate door wouldn't open on my CRV.I was becoming weary as the My granddaughter damaged my door lock system by playing with it. The passenger and tail gate door wouldn't open on my CRV.I was becoming weary as the labour charges were adding up. Noor did his utmost to minimize the charges as it was very time consuming to repair. He was very knowledgeable and compassionate with a customer focus. Noor regained my trust in dealership service. Peter. More