Heninger Toyota

Horrible maintenance service. I don't believe in taking my vehicle into a dealer for servicing, but had gotten such good service, when nobody else could figure out the problem with my '89 celica so I thoug my vehicle into a dealer for servicing, but had gotten such good service, when nobody else could figure out the problem with my '89 celica so I thought times had changed.  I bought a new celica at Heninger (excellent service on the sales front) and started taking it in for service over 13 years.  I've had small hiccups throughout the years with the service department, but kept going back thinking they're the "toyota experts".  I finally had my fill when they broke my center cap trying to take my tire off.  When I questioned it, the service rep (Steve V) gave me some unbelievable excuse as to why it happened.  Clearly he thought I was an incompetent idiot.  When I pointed out that's not how you get to the lug nuts, he just stared at me blankly and then took me to the parts desk to get a quote for what I would have to pay to replace the part they broke.  Eventually (2 years later) I did order the part that Steve claimed you can get on its own (you can't).  When the part arrived, it was the wrong part.  At that point, somebody finally admitted that it's a solid piece and you can't order it separately.  So instead of the $28 piece that Heninger claimed (falsely) that I could get, and was begrudgingly willing to suck up the cost on, I would have to buy the entire piece for $70.  Never was I offered a replacement part, free of charge, due to their incompetence (not the first time BTW).  Instead I was treated like an idiot and then wasted my time running after parts that don't actually exist.  If a toyota "expert" can't even figure out how to get to my lug nuts, for my specific make, It makes me wonder how much expertise they have when it comes to actually maintaining my toyota.  I can get this kind of service for a fraction of the cost elsewhere.  I haven't been back for service since the initial incident and won't even order parts from Heninger after this fiasco.  More

Overall we had a good experience. Heninger prices competitively and Osman and Lee were really great to deal with. Car cleanliness upon initial visit was not ideal upon arrival, and was something of a competitively and Osman and Lee were really great to deal with. Car cleanliness upon initial visit was not ideal upon arrival, and was something of a sticking point when working through pricing. Osman was really good about meeting our needs, and helped with some of the logistics of getting the car which was really appreciated. Lee in the finance was really great, explained the process well and gave several options. Financing wasn't really a sticking point for me, however is someone was a first time car buyer would get well educated and taken care of by Lee. Overall a good experience, and really appreciated Lee and Osman's customer service. I rated the quality of work as a 3, due to cleanliness of the car upon arrival, it was dirty and the further cleaning held up the process a few days longer than what it should have, all that said Osman and Less made up for it with their work and customer service. More

Purchased a 2018 Rav 4 Hybrid from Heninger Toyota in February 2021 and couldn’t be happier. Brendan, our preowned sales rep was so knowledgeable and helpful. He made the whole experience very pleasant a February 2021 and couldn’t be happier. Brendan, our preowned sales rep was so knowledgeable and helpful. He made the whole experience very pleasant and easy. He also looked after all our concerns and questions immediately. Neeru was very informative in the financial side of the sale and Adrian in the service department was helpful, efficient and kind. We’re glad we came to Heninger for our vehicle. More

I had great experiences at Heninger Toyota. I just I had great experiences at Heninger Toyota. I just want to tell you that Mr Bin Wu and Ms Elaine Zhu did a very good job in dealing and selling to I had great experiences at Heninger Toyota. I just want to tell you that Mr Bin Wu and Ms Elaine Zhu did a very good job in dealing and selling to me. Everything was well explained, they took care of us, and we did not have any problems dealing with them. I am very lucky that I met those two person when I purchase my car. If you let them leave Toyota or if they move to some other dealership other than Toyota you will lose a lot. I would recommend Heninger to anyone. By the way this is our first Toyota purpose and so far it was great. More

Last September 2020 Agi and Sean helped me bought my first car. I was frustrated at first because I thought I would not get it but they did an excellent work to make my dream come true. They also didn't first car. I was frustrated at first because I thought I would not get it but they did an excellent work to make my dream come true. They also didn't hesitate to answer me if I have question up to this date More

i recently bought my 2021 toyota rav4,and i highly recommended henninger toyota. ate cynthia,sean and genc hve a great service ànd they are very helpful. im very happy with my new vehicle. recommended henninger toyota. ate cynthia,sean and genc hve a great service ànd they are very helpful. im very happy with my new vehicle. More

My husband and I are first timers in purchasing a new car, and we thought that it would be very stressful, but with the help and assistance of Ms. Cynthia and Mr. Sean, they made it smooth and easy. They car, and we thought that it would be very stressful, but with the help and assistance of Ms. Cynthia and Mr. Sean, they made it smooth and easy. They guided us throughout the process and accommodated our inquiries and requests. They are both knowledgeable, efficient and kind which we greatly appreciated. Our car got home on the same day. It was an amazing experience! More

I was extremely impressed with the respectful, pleasant welcoming manner of the client oriented manner of welcoming and assurance of high level of technical skills at the Service Garage. This atmosphere is welcoming manner of the client oriented manner of welcoming and assurance of high level of technical skills at the Service Garage. This atmosphere is an extension of the extraordinary level of classy, client oriented integrity shown by Osman Omarzay in the purchasing of my Rav 4. The whole climate there is extraordinary! It is obvious that Heninger lives their values! I was connected to the service Center for a requested service. The sale of the car was done but I received back up and support all the way to the Garage and linked my wish so very excellently . Heninger is definitely my CHOICE. I BELIEVE IN TELLING OTHERS . More

Total awesome experience Cynthia and Lee made everything so wonderful very professional and makes you a very important person I would definitely recommend my friends and family to go there so wonderful very professional and makes you a very important person I would definitely recommend my friends and family to go there More

We purchased a 2021 Rav4 XLE early this month, Shout out to our Product Advisor Cynthia Pineda who was very helpful very friendly, easy to deal with and really tried her best to exceed our expectation on ge to our Product Advisor Cynthia Pineda who was very helpful very friendly, easy to deal with and really tried her best to exceed our expectation on getting us this vehicle. Both Cynthia and Finance Manager Sean Ranada were transparent on what we are paying for and also gave us some cost saving options. We didn't felt any pressure and there was no hard selling on making this purchase which was the total opposite when we initially went to a different dealership in the NW. We are very happy with our purchase not just because its the reliable vehicle that we wanted but also for the deal we got! hope to see you again for our next purchase. Thanks Heninger Totoya for having the right people on your team to assist us. Michael and Paul S. More